USPS SSA EXAM QUESTIONS WITH
COMPLETE SOLUTIONS
Library Mail - ANSWER-Content is limited to educational items like books, sound
recordings, academic theses, etc.
Must be sent to, from, or between qualifying institutions.
Free tracking included.
Subject to inspection by clerks.
EDDM (Every Door Direct Mail) - ANSWER-An affordable, targeted advertising
technique allowing customers to map their marketing mail audience.
Zone Charts - ANSWER-This is used to calculate PME, PM, and USPS Retail
Ground prices.
Sources of Product Knowledge (4) - ANSWER-USPS.com
Postal Explorer
Postal Bulletin
Retail Digest
Extra Services (11) - ANSWER-Certificate of Mailing
Certified Mail
Collect on Delivery (COD)
Restricted Delivery
Tracking
Insurance
Registered Mail
Return Receipt
Signature Confirmation
Return Receipt for Merchandise
Special Handling
Certificate of Mailing - ANSWER-This Extra Service provides proof of the date that
mail was presented to the Postal Service for mailing.
Does not provide tracking or proof of delivery.
Restricted Delivery - ANSWER-This Extra Service ensures that mail is delivered only
to a specific addressee or the addressee's authorized agent.
Tracking - ANSWER-This service provides customers with updates on the status of
their shipment as it travels to its destination.
Shows date, zip code, and time the article was delivered.
Automatically included with many shipping services.
Insured Mail - ANSWER-This Extra Service provides indemnity coverage for
merchandise if the item is damaged or lost while in possession of the Postal Service.
Maximum indemnity amount is $5,000 (exceptions).
, Return Receipt - ANSWER-This Extra Service provides evidence of delivery (to
whom the mail was delivered and date of delivery) and information about the
recipient's actual delivery address.
Signature Confirmation - ANSWER-This Extra Service provides customers with an
added level of security by requiring a signature from the person who accepts the
package.
Return Receipt for Merchandise - ANSWER-This Extra Service provides the mailer
with a mailing receipt and return receipt when returning merchandise to a company.
Special Handling - ANSWER-This Extra Service provides preferential handling, to
the extent practicable, in dispatch and transportation but NOT preferential delivery.
The three postage payment methods - ANSWER-Stamps
Postage Meters
Permit Imprint
Forever Stamps - ANSWER-Stamps that are non-denominational and are generally
used for First Class Mail. They are always equal in value to the current one-ounce
price.
Semi-Postal Stamps - ANSWER-These stamps are used as fundraisers for things
like breast cancer research, Save Vanishing Species, Alzheimer's, and PTSD.
Philately - ANSWER-This is the study of stamps and postal materials.
Permit Imprint - ANSWER-This is a form of postage that is paid for at the time of
mailing from a pre-established advance deposit account.
PO Box Service - ANSWER-This service is provided as a convenience for customers
who wish to pick up their mail at the post office from secure, locked boxes requiring a
key or combination.
The number of different PO Box sizes - ANSWER-There are five different options;
although not all are available at each Post Office.
S.O.L.E.R. - ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ANSWER-3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ANSWER-Items published at least 4 times a year from a known
publisher.
COMPLETE SOLUTIONS
Library Mail - ANSWER-Content is limited to educational items like books, sound
recordings, academic theses, etc.
Must be sent to, from, or between qualifying institutions.
Free tracking included.
Subject to inspection by clerks.
EDDM (Every Door Direct Mail) - ANSWER-An affordable, targeted advertising
technique allowing customers to map their marketing mail audience.
Zone Charts - ANSWER-This is used to calculate PME, PM, and USPS Retail
Ground prices.
Sources of Product Knowledge (4) - ANSWER-USPS.com
Postal Explorer
Postal Bulletin
Retail Digest
Extra Services (11) - ANSWER-Certificate of Mailing
Certified Mail
Collect on Delivery (COD)
Restricted Delivery
Tracking
Insurance
Registered Mail
Return Receipt
Signature Confirmation
Return Receipt for Merchandise
Special Handling
Certificate of Mailing - ANSWER-This Extra Service provides proof of the date that
mail was presented to the Postal Service for mailing.
Does not provide tracking or proof of delivery.
Restricted Delivery - ANSWER-This Extra Service ensures that mail is delivered only
to a specific addressee or the addressee's authorized agent.
Tracking - ANSWER-This service provides customers with updates on the status of
their shipment as it travels to its destination.
Shows date, zip code, and time the article was delivered.
Automatically included with many shipping services.
Insured Mail - ANSWER-This Extra Service provides indemnity coverage for
merchandise if the item is damaged or lost while in possession of the Postal Service.
Maximum indemnity amount is $5,000 (exceptions).
, Return Receipt - ANSWER-This Extra Service provides evidence of delivery (to
whom the mail was delivered and date of delivery) and information about the
recipient's actual delivery address.
Signature Confirmation - ANSWER-This Extra Service provides customers with an
added level of security by requiring a signature from the person who accepts the
package.
Return Receipt for Merchandise - ANSWER-This Extra Service provides the mailer
with a mailing receipt and return receipt when returning merchandise to a company.
Special Handling - ANSWER-This Extra Service provides preferential handling, to
the extent practicable, in dispatch and transportation but NOT preferential delivery.
The three postage payment methods - ANSWER-Stamps
Postage Meters
Permit Imprint
Forever Stamps - ANSWER-Stamps that are non-denominational and are generally
used for First Class Mail. They are always equal in value to the current one-ounce
price.
Semi-Postal Stamps - ANSWER-These stamps are used as fundraisers for things
like breast cancer research, Save Vanishing Species, Alzheimer's, and PTSD.
Philately - ANSWER-This is the study of stamps and postal materials.
Permit Imprint - ANSWER-This is a form of postage that is paid for at the time of
mailing from a pre-established advance deposit account.
PO Box Service - ANSWER-This service is provided as a convenience for customers
who wish to pick up their mail at the post office from secure, locked boxes requiring a
key or combination.
The number of different PO Box sizes - ANSWER-There are five different options;
although not all are available at each Post Office.
S.O.L.E.R. - ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ANSWER-3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ANSWER-Items published at least 4 times a year from a known
publisher.
