USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM QUESTIONS WITH
COMPLETE ANSWERS
What qualifies an article to be classified as 1st class mail? - ANSWER-Less than 13
oz, handwritten or typewritten personal correspondence, postcards, and Business
Reply Mail.
When are balloon surcharges applied? - ANSWER-Less than 20 lbs and the
dimensions are greater than 84" length + girth combined. Standard Post to all zones
and Priority mail only to zones 1-4 [Remember Priority zones 5-8 will be Dimensional
charges for that size package]
What are our Package Services? - ANSWER-Standard Post, Bound Printed Matter,
Media Mail and Library Mail. These are NOT sealed against Postal inspection.
What is an Oversized Package? - ANSWER-Standard Post packages that measure
more than 108" but less than 130" length + girth combined.
What is Media Mail's content limited to? - ANSWER-Books, sound recordings,
recorded video tapes, printed music, recorded computer-readable media (DVD's and
CD's).
What are some extra services we offer on packages? - ANSWER-Registered Mail,
Return Receipt, Return Receipt for Merchandise, Restricted Delivery, USPS
Tracking (delivery confirmation), Signature Confirmation, Collect on Delivery,
Certified Mail and Certificate of Mailing.
What are the four categories of International Mail? - ANSWER-1st class mail
international, Priority mail international, Priority Express international and Global
Express Guaranteed.
What is written or typed at the bottom of an international article? - ANSWER-The
country name in all capital letters.
What is the maximum value for dutiable (international) merchandise? - ANSWER-
$400.
What are the maximum weights for Priority Mail International Flat rate products? -
ANSWER-Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium
and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express International? -
ANSWER-Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money
back guarantee to certain destinations; tracking service available; free packaging;
online postage incentives; can purchase additional insurance up to $5,000; return
receipt services.
, What are some features and benefits of Global Express Guaranteed? - ANSWER-
Delivery in 1-3 business days; money-back guarantee to certain destinations;
includes delivery status information; weight limits from 22-70 lbs depending on the
country; $100 liability insurance; can purchase up to $2499 additional insurance.
Shipping Services are those products in which the Postal Service is competitive with
other delivery companies. What services does this include? - ANSWER-Priority Mail
Express, Priority Mail, Parcel Select, Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express? - ANSWER-
Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail? - ANSWER-2-3 day delivery; free
packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the
PO Box? - ANSWER-1st.
How many different sizes of PO Boxes are offered? - ANSWER-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be? -
ANSWER-Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due date be? -
ANSWER-Oct 31st.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price
category is it charged? - ANSWER-Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - ANSWER-20 lb
rate.
When is DIM (dimensional) weight applied? - ANSWER-Only for Priority packages
which exceed 1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. - ANSWER-Weight.
What is the only article that can possibly have a non-machinable surcharge? -
ANSWER-Letter.
If an article is too heavy, too large or too small it is ______________. - ANSWER-
Non-mailable.
How does knowing the products you sell benefit customers and the post office? -
ANSWER-Strengthens communication skills, boosts enthusiasm, and assists in
overcoming concerns.
TRAINING EXAM QUESTIONS WITH
COMPLETE ANSWERS
What qualifies an article to be classified as 1st class mail? - ANSWER-Less than 13
oz, handwritten or typewritten personal correspondence, postcards, and Business
Reply Mail.
When are balloon surcharges applied? - ANSWER-Less than 20 lbs and the
dimensions are greater than 84" length + girth combined. Standard Post to all zones
and Priority mail only to zones 1-4 [Remember Priority zones 5-8 will be Dimensional
charges for that size package]
What are our Package Services? - ANSWER-Standard Post, Bound Printed Matter,
Media Mail and Library Mail. These are NOT sealed against Postal inspection.
What is an Oversized Package? - ANSWER-Standard Post packages that measure
more than 108" but less than 130" length + girth combined.
What is Media Mail's content limited to? - ANSWER-Books, sound recordings,
recorded video tapes, printed music, recorded computer-readable media (DVD's and
CD's).
What are some extra services we offer on packages? - ANSWER-Registered Mail,
Return Receipt, Return Receipt for Merchandise, Restricted Delivery, USPS
Tracking (delivery confirmation), Signature Confirmation, Collect on Delivery,
Certified Mail and Certificate of Mailing.
What are the four categories of International Mail? - ANSWER-1st class mail
international, Priority mail international, Priority Express international and Global
Express Guaranteed.
What is written or typed at the bottom of an international article? - ANSWER-The
country name in all capital letters.
What is the maximum value for dutiable (international) merchandise? - ANSWER-
$400.
What are the maximum weights for Priority Mail International Flat rate products? -
ANSWER-Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium
and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express International? -
ANSWER-Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money
back guarantee to certain destinations; tracking service available; free packaging;
online postage incentives; can purchase additional insurance up to $5,000; return
receipt services.
, What are some features and benefits of Global Express Guaranteed? - ANSWER-
Delivery in 1-3 business days; money-back guarantee to certain destinations;
includes delivery status information; weight limits from 22-70 lbs depending on the
country; $100 liability insurance; can purchase up to $2499 additional insurance.
Shipping Services are those products in which the Postal Service is competitive with
other delivery companies. What services does this include? - ANSWER-Priority Mail
Express, Priority Mail, Parcel Select, Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express? - ANSWER-
Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail? - ANSWER-2-3 day delivery; free
packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the
PO Box? - ANSWER-1st.
How many different sizes of PO Boxes are offered? - ANSWER-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be? -
ANSWER-Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due date be? -
ANSWER-Oct 31st.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price
category is it charged? - ANSWER-Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - ANSWER-20 lb
rate.
When is DIM (dimensional) weight applied? - ANSWER-Only for Priority packages
which exceed 1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. - ANSWER-Weight.
What is the only article that can possibly have a non-machinable surcharge? -
ANSWER-Letter.
If an article is too heavy, too large or too small it is ______________. - ANSWER-
Non-mailable.
How does knowing the products you sell benefit customers and the post office? -
ANSWER-Strengthens communication skills, boosts enthusiasm, and assists in
overcoming concerns.
