TEST BANK HUMAN RESOURCES MANAGEMENT IN CANADA DESSLER G., COLE N

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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Chapters 1 - 17
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. n Choose the one alternative that best completes the statement or answers the question. n n n n n n n n n n n n



1) Human resources management refers to: n n n n



A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. n n n n n n



C) all managerial activities.
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D) concepts and techniques used in leading people at work. n n n n n n n n



E) management techniques for controlling people at work. n n n n n n




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. n



B) management's philosophy. n



C) human capital. n



D) production capital. n



E) cultural diversity. n




3) Human resources practices that support strategy include:
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A) performance management. n



B) production scheduling. n



C) policies and procedures. n n



D) staffing practices. n



E) rewards practices. n




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balanced strategy. n



C) Human Capital Index. n n



D) balanced scorecard. n



E) none of the above. n n n




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
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nresources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. n n n n n n



B) diversity programs. n



C) employee recognition programs. n n



D) employee relations activity. n n



E) job design indicators. n n




6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
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nfollowing is an operational responsibility?
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A) setting goals and objectives n n n



B) collecting metrics n



C) analyzing metrics n



D) interpreting human right laws n n n



E) interpreting health and safety legislation n n n n

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following
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HR activities?
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A) serving as a consultant n n n



B) formulating policies and procedures n n n



C) offering advice n



D) providing services n



E) serving as a change agent n n n n




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
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nknown as n



A) hiring temporary employees. n n



B) payroll and benefits administration. n n n



C) contract administration. n



D) outsourcing.
E) labour-management relations. n




9) The company's plan for how it will balance its internal strengths and weaknesses with external
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nopportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. n



B) strategy.
C) environmental scanning. n



D) policies and procedures. n n



E) none of the above. n n n




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation and incentive plans, information about pending legislative changes and availability of talent in the
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labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. n



B) an employee engagement survey.n n n



C) an external market survey. n n n



D) an envrionmental study. n n



E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employee
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retention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
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A) formulating strategy. n



B) operational activities. n



C) environmental scanning. n



D) environmental scanning and executing strategy. n n n n



E) executing strategy. n




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
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A) organizational climate. n



B) the strategic plan. n n



C) the mission statement. n n



D) organizational culture. n



E) the pervading atmosphere.
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