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Exam (elaborations)

Post office exam -Questions with 100% Correct Answers

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2024/2025 Written for academic year
Institution Post Office
Course Post office
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Post office exam -Questions with 100% Correct Answers

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Post office exam -Questions with 100% Correct
Answers
3 goals of SSA

GROW REVENUE , INCREASE MARKET SHARE , DEVELOP LIFETIME CUSTOMERS

RCE

Retail Customer Experience , used to correct conditions harmful to customer sarisficstion /
revenue

4 Core Values

Relentless, Secure, Simple, Personal

4 Key Actions

*STARR W| CUSTOMER NEEDS
*PROVIDE EXCELLENT CUSTOMER EXPERIENCE
*BUILD RELATIONSHIPS
*COMMUNICATE EFFECTIVELEY

Priority mail

Two-three day service. Safurday delivery. $50 insurance

First class

Post cards , letters , etc . Prices based on shape& weight

Standard post

2-8 days ! Parcels. Can weigh up to 70 lbs measure 130 inches. Price based on weight, distance ,
shape

Priority mail express

, Overnight delivery or money back. 365 days . Postal premier product . $100 insurance for free.
Free Saturday delivery. Sunday/holiday delivery free

Registered mail

Most secure service
Movement monitored
Employees personally responsible
EX; BONDS , DEEDS , STOCK, CHECKS , BUSINESS RECPRDS

Non verbal cues

Gesture, expression, physical cues55%
Vocal variety 38%
Words 7%

S.O.L.E.R

Squarely face the person. open your posture. Lean towards the sender.Eye contact
maintained.Relax while attending

NON VERBAL CATERGORIES

Body movement , facial expressions, personal space

NEED

A desire to improve or accomplish something

G.I.S.T

Greet customers
Inquiring
Suggesting
Thanking.

Clarifying

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