Post office exam Study guide-Questions with 100%
Correct Answers
custody
Postal Service employees operate under a mandate to protect and preserve the mail placed in
its:
Failing to deliver the mail
A violation of the security and sanctity of the mail is:
Deliver a first impression
The first opportunity for a SSA to start the customer experience on a positive note is to:
Non-verbal communication
The type of communication that can enhance or contradict messages is:
G.I.S.T
The approach a SSA can use to engage our customers and ensure their needs are met is:
Flexibility test
For a mail piece to be considered a flat-sized mail piece it must pass the:
Instill customer confidence
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
postal service?
Makes an informed mutual decision with the customer on product/services
Successful sales transactions occur when the SSA
Provide excellent customer service
What is the most positive way to impact customers perception of the post office
, Every address in the nation
The US postal service is the only delivery service that reaches
Efficient
And organize the workstation creates a more blank workspace
Postal brand
How a SSA conducts themselves on the job effects the
Clarifying
An active listening technique used to create a successful transaction is called:
personal appearance
One of the first things a customer notices about a SSA is their:
Postal Inspection Service
The primary law enforcement for the United States postal service is:
Priority is mail express and priority mail
Preferred services that usually offer the customer the best value is:
Every Door Direct Mail
A customer wants to mail fewer than 5000 flat size mail pieces to everyone in a specific area
the SSA may offer theater service:
business document
First class mail consist of greeting cards, statements, bills, and:
13 ounces
Any mailable item weighing _______ or less can be sent first class mail.
delivered late
Correct Answers
custody
Postal Service employees operate under a mandate to protect and preserve the mail placed in
its:
Failing to deliver the mail
A violation of the security and sanctity of the mail is:
Deliver a first impression
The first opportunity for a SSA to start the customer experience on a positive note is to:
Non-verbal communication
The type of communication that can enhance or contradict messages is:
G.I.S.T
The approach a SSA can use to engage our customers and ensure their needs are met is:
Flexibility test
For a mail piece to be considered a flat-sized mail piece it must pass the:
Instill customer confidence
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
postal service?
Makes an informed mutual decision with the customer on product/services
Successful sales transactions occur when the SSA
Provide excellent customer service
What is the most positive way to impact customers perception of the post office
, Every address in the nation
The US postal service is the only delivery service that reaches
Efficient
And organize the workstation creates a more blank workspace
Postal brand
How a SSA conducts themselves on the job effects the
Clarifying
An active listening technique used to create a successful transaction is called:
personal appearance
One of the first things a customer notices about a SSA is their:
Postal Inspection Service
The primary law enforcement for the United States postal service is:
Priority is mail express and priority mail
Preferred services that usually offer the customer the best value is:
Every Door Direct Mail
A customer wants to mail fewer than 5000 flat size mail pieces to everyone in a specific area
the SSA may offer theater service:
business document
First class mail consist of greeting cards, statements, bills, and:
13 ounces
Any mailable item weighing _______ or less can be sent first class mail.
delivered late
