SFDC Admin 201 Questions
And Correct Solutions
,What does Salesforce authenticate before allowing a user to log in through the user
interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address Right Ans - a, b
True or False
Organization-wide defaults set the default level of access to records they do not own.
Right Ans - True
Organization-wide defaults are set to private. Kathy is assigned the US Sales Director
role, Jennifer is assigned the EMEA Sales Director role, and Phil to the US Sales Rep role.
Which of the following statements are true regarding Kathy's access to opportunities?
(select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity Right Ans - a, c
How would you allow collaborative access to the accounts, contacts, contracts,
opportunities, and cases of a US Sales Rep, an APAC Sales Rep, and an EMEA Sales Rep?
(select 1)
a. By creating three account sharing rules to share the records between the three Sales
Reps
b. By creating a public group for the three Sales Reps, and one account sharing rule to
share the public group's records with itself.
,c. By changing the organization-wide defaults for Accounts to Public
Read/Write. Right Ans - b
The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs
account is a US Sales Rep reporting to the US Sales Director. The users in the US Sales
Rep role can edit ALL opportunities associated with the accounts they own. Tim, an
EMEA Sales Rep, owns an opportunity associated with the ABC Labs Account. Identify
the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account Right Ans - c, e
Which settings cannot be modified for individual users? (select
2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency Right Ans - b, d
A US sales rep is reporting that new opportunities she creates do not default to the US
Dollar currency, and she has to change them manually. What could Rob do to resolve
this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities Right Ans - c
Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable Right Ans - b
, Settings determined what users can see in the user interface. Which of the following
settings can be modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields Right Ans - a, c, e, g, i
Which profile component would you use to make a field required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout Right Ans - d
Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with one or
more record types and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business processes
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or markets. Right Ans
- a, d
True or False
Can tasks and events be customized? Right Ans - True
Which of the following statements are true about importing data using the Import
Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and custom objects using the
Import Wizard
And Correct Solutions
,What does Salesforce authenticate before allowing a user to log in through the user
interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address Right Ans - a, b
True or False
Organization-wide defaults set the default level of access to records they do not own.
Right Ans - True
Organization-wide defaults are set to private. Kathy is assigned the US Sales Director
role, Jennifer is assigned the EMEA Sales Director role, and Phil to the US Sales Rep role.
Which of the following statements are true regarding Kathy's access to opportunities?
(select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity Right Ans - a, c
How would you allow collaborative access to the accounts, contacts, contracts,
opportunities, and cases of a US Sales Rep, an APAC Sales Rep, and an EMEA Sales Rep?
(select 1)
a. By creating three account sharing rules to share the records between the three Sales
Reps
b. By creating a public group for the three Sales Reps, and one account sharing rule to
share the public group's records with itself.
,c. By changing the organization-wide defaults for Accounts to Public
Read/Write. Right Ans - b
The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs
account is a US Sales Rep reporting to the US Sales Director. The users in the US Sales
Rep role can edit ALL opportunities associated with the accounts they own. Tim, an
EMEA Sales Rep, owns an opportunity associated with the ABC Labs Account. Identify
the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account Right Ans - c, e
Which settings cannot be modified for individual users? (select
2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency Right Ans - b, d
A US sales rep is reporting that new opportunities she creates do not default to the US
Dollar currency, and she has to change them manually. What could Rob do to resolve
this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities Right Ans - c
Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable Right Ans - b
, Settings determined what users can see in the user interface. Which of the following
settings can be modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields Right Ans - a, c, e, g, i
Which profile component would you use to make a field required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout Right Ans - d
Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with one or
more record types and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business processes
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or markets. Right Ans
- a, d
True or False
Can tasks and events be customized? Right Ans - True
Which of the following statements are true about importing data using the Import
Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and custom objects using the
Import Wizard
