6/1/25, 1:59 PM AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LAT…
AMCA PTTC study guide ACTUAL EXAM
QUESTIONS WITH COMPLETE SOLUTION GUIDE
(A+ GRADED 100% VERIFIED) LATEST VERSION
2025!!
Save
Terms in this set (315)
What education is at least a high school diploma or its equivalent
required to be a PTTC
schools, clinics, general private practices, acute care
hospitals, nursing homes, sub-acute care facilities,
Settings where they work
rehabilitation centers, outpatient settings, and acute
care settings
clinical decisions focus on the patient's ability to
Outpatient Settings
perform daily activities
moving patients to basis levels of function in order to
Acute care setting
move on to the next level of care
two important aspects of a patience and empathy
pttc
____ you communicate is HOW and WHAT
just as important as ____
you communicate.
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 1/22
,6/1/25, 1:59 PM AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LAT…
- face the person
- have good eye contact
- lean toward the person
Skills of a good listener - respond to the person
- paraphrasing
- clarifying
- silence
paraphrasing restate the person's message in your own words
clarifying lets you make sure that you understand the message
sometimes nothing needs to be said. Silence is a
silence
powerful message.
- kinesics
nonverbal communication
- zones of comfort
kinesics Study of nonverbal communication
kinesics slip where verbal and nonverbal messages do not match
Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
zones of comfort
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
- never allow an angry or aggressive caller to upset
you; remain calm and composed
phone etiquette - speak clearly and concisely
- be sure to ask the caller's permission before placing
them on hold
having an understanding and compassion for what
empathy
they may be experiencing
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 2/22
, 6/1/25, 1:59 PM AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LAT…
- use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as
When writing an email: anger)
- always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
narrative, charting, subjective, objective, assessment,
forms of charting plan, PMOR note charting, flow charts, and progress
notes
written description of patient visits in chronological
Narrative
order
method that tracks subjective, objective, assessment
charting
and plan for a patient's visit.
subjective parient's statements (chief complaint)
observations made by the medical assistant,
objective
examination findings and vital signs
assessment doctor's diagnosis
plan health care providers prescribed plan of action
Problem- Oriented Medical Record Charting- tracks a
patient's problems throughout medical care. each
PMOR Note charting
problem is assigned a number and the number is
referenced when the patient comes in for care.
visual tools that help track certain information in
flow charts patient's medical records like an infant's/child's
growth.
daily chart notes made during patient's visits to
progress notes
document patient progress with certain conditions.
written account of a persons condition and response
Medical records
to treatment & care
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 3/22
AMCA PTTC study guide ACTUAL EXAM
QUESTIONS WITH COMPLETE SOLUTION GUIDE
(A+ GRADED 100% VERIFIED) LATEST VERSION
2025!!
Save
Terms in this set (315)
What education is at least a high school diploma or its equivalent
required to be a PTTC
schools, clinics, general private practices, acute care
hospitals, nursing homes, sub-acute care facilities,
Settings where they work
rehabilitation centers, outpatient settings, and acute
care settings
clinical decisions focus on the patient's ability to
Outpatient Settings
perform daily activities
moving patients to basis levels of function in order to
Acute care setting
move on to the next level of care
two important aspects of a patience and empathy
pttc
____ you communicate is HOW and WHAT
just as important as ____
you communicate.
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 1/22
,6/1/25, 1:59 PM AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LAT…
- face the person
- have good eye contact
- lean toward the person
Skills of a good listener - respond to the person
- paraphrasing
- clarifying
- silence
paraphrasing restate the person's message in your own words
clarifying lets you make sure that you understand the message
sometimes nothing needs to be said. Silence is a
silence
powerful message.
- kinesics
nonverbal communication
- zones of comfort
kinesics Study of nonverbal communication
kinesics slip where verbal and nonverbal messages do not match
Intimate space (18 inches or closer)
Personal space (18 in. to 4 ft.)
zones of comfort
Social space (4 ft. to 12 ft.)
Public space (12 ft. or more)
- never allow an angry or aggressive caller to upset
you; remain calm and composed
phone etiquette - speak clearly and concisely
- be sure to ask the caller's permission before placing
them on hold
having an understanding and compassion for what
empathy
they may be experiencing
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 2/22
, 6/1/25, 1:59 PM AMCA PTTC study guide ACTUAL EXAM QUESTIONS WITH COMPLETE SOLUTION GUIDE (A+ GRADED 100% VERIFIED) LAT…
- use a personal name if allowed
- fill in the subject line
- don't write a message with uppercase (perceived as
When writing an email: anger)
- always double check who the receiver is
- use please and thank you
- never threaten or intimidate someone even in jest
narrative, charting, subjective, objective, assessment,
forms of charting plan, PMOR note charting, flow charts, and progress
notes
written description of patient visits in chronological
Narrative
order
method that tracks subjective, objective, assessment
charting
and plan for a patient's visit.
subjective parient's statements (chief complaint)
observations made by the medical assistant,
objective
examination findings and vital signs
assessment doctor's diagnosis
plan health care providers prescribed plan of action
Problem- Oriented Medical Record Charting- tracks a
patient's problems throughout medical care. each
PMOR Note charting
problem is assigned a number and the number is
referenced when the patient comes in for care.
visual tools that help track certain information in
flow charts patient's medical records like an infant's/child's
growth.
daily chart notes made during patient's visits to
progress notes
document patient progress with certain conditions.
written account of a persons condition and response
Medical records
to treatment & care
https://quizlet.com/1050158225/amca-pttc-study-guide-actual-exam-questions-with-complete-solution-guide-a-graded-100-verified-latest-version-202… 3/22
