Dell Client Foundations 2025 Assessment
With Questions and Answers Graded
+|Assured Success
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER-Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea power --> Plug-in
the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in Vostro 3710? -
CORRECT ANSWER-Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service call. - CORRECT
ANSWER-Intel.
, When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
CORRECT ANSWER-If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - CORRECT ANSWER-For
desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT ANSWER-
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - CORRECT ANSWER-Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - CORRECT
ANSWER-From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option? - CORRECT ANSWER-Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - CORRECT ANSWER-9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - CORRECT
ANSWER-1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
With Questions and Answers Graded
+|Assured Success
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER-Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea power --> Plug-in
the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in Vostro 3710? -
CORRECT ANSWER-Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service call. - CORRECT
ANSWER-Intel.
, When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
CORRECT ANSWER-If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - CORRECT ANSWER-For
desktops, power on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT ANSWER-
SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - CORRECT ANSWER-Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - CORRECT
ANSWER-From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option? - CORRECT ANSWER-Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - CORRECT ANSWER-9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - CORRECT
ANSWER-1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
