MNGT 3100 - EXAM 3 WITH ALL CORRECT &
VERIFIED ANSWERS (UPDATED TO PASS)
Positive Interpersonal Dynamics Correct answer-when two parties know each other, have mutual
respect and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics Correct answer-when two parties dislike one another, do not
have mutual respect, and do not enjoy interacting with one another
Outcomes of Interpersonal Behaviors Correct answer-1. satisfaction of social needs
2. social support
3. source of organizational synergy
4. source of conflict
Communication Correct answer-the process of transmitting information from one person or place
to another
Effective communication Correct answer-The process of sending a message in such a way that the
message received is as close in meaning as possible to the message intended
Interpersonal communication roles Correct answer-figurehead, leader, liaison
Informational communication roles Correct answer-spokesperson, monitor, disseminator
Decisional Communication Roles Correct answer-entrepreneur, disturbance handler, negotiator
Wheel Communication Correct answer-spokes with leader in the middle
Y communication Correct answer-Where people report up to a superior, who in turn has a dual
reporting relationship to two separate superiors
Circle communication network Correct answer-Circle
Chain Communication Correct answer-starts at the top of the organization and then flows down to
the bottom
All Channel Communication Correct answer-provides member satisfaction
Nonverbal communication Correct answer-Any communication exchange that does not use words
or uses words to carry more meaning than the strict definition of the words themselves
Individual Barriers to Effective Communication Correct answer-conflicting or inconsistent signals,
credibility about the subject, reluctance to communicate, poor listening skills, predispositions about
the subject
Organizational barriers to effective communication Correct answer-- Semantics
- Status or power differences
- Different perceptions
- Noise
- Overload
- Language differences
, Individual skills for overcoming communication barriers Correct answer-Develop good listening
skills, encourage 2 way communication, be aware of language and meaning, maintain credibility, be
sensitive to other's perspectives
Organizational skills for overcoming communication barriers Correct answer-Follow up, regulate
information flows, understand richness of media
Key principles of effective communication Correct answer-1. Maintain or enhance self-esteem
2. Listen & respond with empathy
3. Ask for help & encourage involvement
4. Share thoughts, feelings & rationale
5. Provide support without removing responsibility
Organizing Correct answer-Deciding how best to group organizational activities and resources
Organization structure Correct answer-the set of building blocks that can be used to configure an
organization
Job design Correct answer-The determination of an individual's work related responsibilities
Job Specialization (Division of Labor) Correct answer-the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization Correct answer--workers can become proficient at a task
-transfer time between tasks is decreased
-specialized equipment can be more easily developed
-employee replacement becomes easier
Limitations of Job Specialization Correct answer--boredom and dissatisfaction with mundane tasks
-anticipated benefits do not always occur
Job rotation Correct answer-systematically moving workers from one job to another
Job enlargement Correct answer-An increase in the total number of tasks workers perform
job enrichment Correct answer-increasing the number of tasks in a particular job and giving
workers the authority and control to make meaningful decisions about their work
Work teams Correct answer-allows an entire group to design the work system it will use to perform
an interrelated set of tasks
Skill variety Correct answer-the number of different activities performed in a job
Task identity Correct answer-the extent to which the worker does a complete or identifiable
portion of the total job
task significance Correct answer-the perceived importance of the task by the worker
autonomy Correct answer-Degree of control the worker has over how the job is performed
VERIFIED ANSWERS (UPDATED TO PASS)
Positive Interpersonal Dynamics Correct answer-when two parties know each other, have mutual
respect and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics Correct answer-when two parties dislike one another, do not
have mutual respect, and do not enjoy interacting with one another
Outcomes of Interpersonal Behaviors Correct answer-1. satisfaction of social needs
2. social support
3. source of organizational synergy
4. source of conflict
Communication Correct answer-the process of transmitting information from one person or place
to another
Effective communication Correct answer-The process of sending a message in such a way that the
message received is as close in meaning as possible to the message intended
Interpersonal communication roles Correct answer-figurehead, leader, liaison
Informational communication roles Correct answer-spokesperson, monitor, disseminator
Decisional Communication Roles Correct answer-entrepreneur, disturbance handler, negotiator
Wheel Communication Correct answer-spokes with leader in the middle
Y communication Correct answer-Where people report up to a superior, who in turn has a dual
reporting relationship to two separate superiors
Circle communication network Correct answer-Circle
Chain Communication Correct answer-starts at the top of the organization and then flows down to
the bottom
All Channel Communication Correct answer-provides member satisfaction
Nonverbal communication Correct answer-Any communication exchange that does not use words
or uses words to carry more meaning than the strict definition of the words themselves
Individual Barriers to Effective Communication Correct answer-conflicting or inconsistent signals,
credibility about the subject, reluctance to communicate, poor listening skills, predispositions about
the subject
Organizational barriers to effective communication Correct answer-- Semantics
- Status or power differences
- Different perceptions
- Noise
- Overload
- Language differences
, Individual skills for overcoming communication barriers Correct answer-Develop good listening
skills, encourage 2 way communication, be aware of language and meaning, maintain credibility, be
sensitive to other's perspectives
Organizational skills for overcoming communication barriers Correct answer-Follow up, regulate
information flows, understand richness of media
Key principles of effective communication Correct answer-1. Maintain or enhance self-esteem
2. Listen & respond with empathy
3. Ask for help & encourage involvement
4. Share thoughts, feelings & rationale
5. Provide support without removing responsibility
Organizing Correct answer-Deciding how best to group organizational activities and resources
Organization structure Correct answer-the set of building blocks that can be used to configure an
organization
Job design Correct answer-The determination of an individual's work related responsibilities
Job Specialization (Division of Labor) Correct answer-the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization Correct answer--workers can become proficient at a task
-transfer time between tasks is decreased
-specialized equipment can be more easily developed
-employee replacement becomes easier
Limitations of Job Specialization Correct answer--boredom and dissatisfaction with mundane tasks
-anticipated benefits do not always occur
Job rotation Correct answer-systematically moving workers from one job to another
Job enlargement Correct answer-An increase in the total number of tasks workers perform
job enrichment Correct answer-increasing the number of tasks in a particular job and giving
workers the authority and control to make meaningful decisions about their work
Work teams Correct answer-allows an entire group to design the work system it will use to perform
an interrelated set of tasks
Skill variety Correct answer-the number of different activities performed in a job
Task identity Correct answer-the extent to which the worker does a complete or identifiable
portion of the total job
task significance Correct answer-the perceived importance of the task by the worker
autonomy Correct answer-Degree of control the worker has over how the job is performed
