CSSP FINAL EXAM QUESTIONS AND ANSWERS
which is an example of a specific goal? - CORRECT ANSWER✅✅✅Inspect purses, briefcases, and
other items carried in or out by employees or visitors.
Which three of the following are examples of effective feedback? - CORRECT
ANSWER✅✅✅1.)Louise, you really handled that emergency like a pro. 2.)Joe would you go over
those procedures with me so I know you've got everything down. 3.)Darryl I'm concerned that your
tardiness is putting pressure on other members of our security team.
Which four of the following are characteristics of a team? - CORRECT ANSWER✅✅✅1.)Members
apply their talents and knowledge to team objectives 2.)Members work to resolve conflict quickly and
constructively 3.)Members are encouraged to develop skills 4.)Positive results not conformity, are the
goal.
If a Securitas officer backs into another the vehicle the officer should tell the other driver not to worry
Securitas will take care of the damage?(true or false) - CORRECT ANSWER✅✅✅False
When it comes to implementing disciplinary action against an employee it is important to "load the
boat" which means you should? - CORRECT ANSWER✅✅✅Get more people involved Branch
managers, human resource professionals, and area vice president.
You personally experience a rickety staircase while on patrol with one of your officers. He says he's
almost fallen a couple of times. Which of the following should you do? - CORRECT
ANSWER✅✅✅This qualifies as a near miss - report this as a hazard and implement an appropriate
correction.
Two positive forms of positive feedback are? - CORRECT ANSWER✅✅✅Advice/Constructive
criticism, Reinforcement
The Family and Medical Leave Act(FMLA) grants employees who meet certain criteria up to twelve
weeks - CORRECT ANSWER✅✅✅unpaid, job protected leave every twelve months to care for a
newborn, parent, spouse,, or child, or if the employee has a serious medical condition.
, When dealing with a problem employee, you should always remember three words? - CORRECT
ANSWER✅✅✅Firm, Fair, Friendly
Good times smoke shop employees are friendly and treat their customers like family, but they do not
seem to have any set policies or procedures for dealing with returns, sales, or problems. The store lacks?
- CORRECT ANSWER✅✅✅The procedural dimension
Is the client ever in your chain of command? - CORRECT ANSWER✅✅✅No the client is a separate
customer.
What are the three requirements an employee must meet if an injury is to be compensable? - CORRECT
ANSWER✅✅✅1.)The employee must be doing tasks he or she is employed to do 2.)The injury must
be sustained during the hours the employee is scheduled to work 3.)The employee must be at work.
Carrying boxes for clients is an important way to show how helpful we are so you and your officers
should always comply with such a request even if it's not in your post orders?(true or false) - CORRECT
ANSWER✅✅✅False
Which of the following should be considered time worked and there for compensated? - CORRECT
ANSWER✅✅✅1.)Running work related errands 2.)Training 3.)Traveling to other sites to pick up
other employees
Which of the following are ways to correct hazards? - CORRECT ANSWER✅✅✅1.)Minimize the risk
by implementing use of Personal Protective Equipment(PPE) 2.)change the job duties associated with
the hazard.
One of your officers studies for his real estate exam while on duty. Since it doesn't seem to interfere
with his performance, it shouldn't be considered a conflict of interest?(true or false) - CORRECT
ANSWER✅✅✅False
What are key job accountabilities? - CORRECT ANSWER✅✅✅Specific tasks an officer must perform
to meet client needs and provide excellent service.
which is an example of a specific goal? - CORRECT ANSWER✅✅✅Inspect purses, briefcases, and
other items carried in or out by employees or visitors.
Which three of the following are examples of effective feedback? - CORRECT
ANSWER✅✅✅1.)Louise, you really handled that emergency like a pro. 2.)Joe would you go over
those procedures with me so I know you've got everything down. 3.)Darryl I'm concerned that your
tardiness is putting pressure on other members of our security team.
Which four of the following are characteristics of a team? - CORRECT ANSWER✅✅✅1.)Members
apply their talents and knowledge to team objectives 2.)Members work to resolve conflict quickly and
constructively 3.)Members are encouraged to develop skills 4.)Positive results not conformity, are the
goal.
If a Securitas officer backs into another the vehicle the officer should tell the other driver not to worry
Securitas will take care of the damage?(true or false) - CORRECT ANSWER✅✅✅False
When it comes to implementing disciplinary action against an employee it is important to "load the
boat" which means you should? - CORRECT ANSWER✅✅✅Get more people involved Branch
managers, human resource professionals, and area vice president.
You personally experience a rickety staircase while on patrol with one of your officers. He says he's
almost fallen a couple of times. Which of the following should you do? - CORRECT
ANSWER✅✅✅This qualifies as a near miss - report this as a hazard and implement an appropriate
correction.
Two positive forms of positive feedback are? - CORRECT ANSWER✅✅✅Advice/Constructive
criticism, Reinforcement
The Family and Medical Leave Act(FMLA) grants employees who meet certain criteria up to twelve
weeks - CORRECT ANSWER✅✅✅unpaid, job protected leave every twelve months to care for a
newborn, parent, spouse,, or child, or if the employee has a serious medical condition.
, When dealing with a problem employee, you should always remember three words? - CORRECT
ANSWER✅✅✅Firm, Fair, Friendly
Good times smoke shop employees are friendly and treat their customers like family, but they do not
seem to have any set policies or procedures for dealing with returns, sales, or problems. The store lacks?
- CORRECT ANSWER✅✅✅The procedural dimension
Is the client ever in your chain of command? - CORRECT ANSWER✅✅✅No the client is a separate
customer.
What are the three requirements an employee must meet if an injury is to be compensable? - CORRECT
ANSWER✅✅✅1.)The employee must be doing tasks he or she is employed to do 2.)The injury must
be sustained during the hours the employee is scheduled to work 3.)The employee must be at work.
Carrying boxes for clients is an important way to show how helpful we are so you and your officers
should always comply with such a request even if it's not in your post orders?(true or false) - CORRECT
ANSWER✅✅✅False
Which of the following should be considered time worked and there for compensated? - CORRECT
ANSWER✅✅✅1.)Running work related errands 2.)Training 3.)Traveling to other sites to pick up
other employees
Which of the following are ways to correct hazards? - CORRECT ANSWER✅✅✅1.)Minimize the risk
by implementing use of Personal Protective Equipment(PPE) 2.)change the job duties associated with
the hazard.
One of your officers studies for his real estate exam while on duty. Since it doesn't seem to interfere
with his performance, it shouldn't be considered a conflict of interest?(true or false) - CORRECT
ANSWER✅✅✅False
What are key job accountabilities? - CORRECT ANSWER✅✅✅Specific tasks an officer must perform
to meet client needs and provide excellent service.
