MGMT 309 Final Exam - Review – TAMU || With Complete
Solution.
What are physical resources? correct answers - Raw materials, office supplies, equipment
- Natural resources
- Anything to make the product
What are the various levels of management? correct answers - Top Managers
- Middle Managers
- First-Line Managers
Top Managers correct answers - executives responsible for the overall direction of the
organization
- small group
- President, CEO...
Middle Managers correct answers implement the policies and plans of the top managers above
them and supervise and coordinate the activities of the first-line managers below them
- largest group
-Plant Manager, Operations Manager...
first-line managers correct answers those who supervise both workers and the daily operations of
an organization
-supervisor, coordinator
Interpersonal Roles correct answers managers interact with people inside and outside their work
units
- figurehead
,Informational Roles correct answers monitor, disseminator, spokesperson
Decisional Roles correct answers entrepreneur, disturbance handler, resource allocator,
negotiator
Who is Weber and what did he do? correct answers - studied efficient organizational structure
- came up with the bureaucratic model
- division of labor
- consistent rules and uniform task performance
- a chain of command from top to bottom
- impersonal managers
- employment based on technical expertise
What is classical management? correct answers Focuses on how to perform tasks and achieve
business goals efficiently
Theory X correct answers assumes that workers are basically lazy, error-prone, and extrinsically
motivated by money and, thus, should be directed from above.
Theory Y correct answers assumes that, given challenge and freedom, workers are motivated to
achieve self-esteem and to demonstrate their competence and creativity.
Hawthorne studies correct answers important in shaping ideas concerning how managers should
treat workers
- Surprising result was that when illumination increased for the experimental group, productivity
went up in both groups
, Productivity continued increasing even when lighting for the experimental group decreased
Not until the lighting was reduced to the level of moonlight did productivity begin to decline
External Environment correct answers everything outside an organization's boundaries that might
affect it
-Economic, Technological, Sociocultural, Political-Legal, International
Task environment correct answers includes entities that directly affect a firm on a constant basis
and include competitors, suppliers, and customers
Competitors
Customers
Suppliers
Strategic Partners
Regulators
internal environment correct answers the events and trends inside an organization that affect
management, employees, and organizational culture
Organizational culture definition: correct answers The set of values, beliefs, behaviors, customs,
and attitudes that helps the members of the organization understand what it stands for, how it
does things, and what it considers important
Importance of Organization Culture correct answers - Culture determines the overall "feel" of the
organization although it may vary across different segments of the organization
- Culture is a powerful force that can shape the firm's overall effectiveness and long-term success
Managerial ethics correct answers Standards and behavior that guide individual managers in their
work
Solution.
What are physical resources? correct answers - Raw materials, office supplies, equipment
- Natural resources
- Anything to make the product
What are the various levels of management? correct answers - Top Managers
- Middle Managers
- First-Line Managers
Top Managers correct answers - executives responsible for the overall direction of the
organization
- small group
- President, CEO...
Middle Managers correct answers implement the policies and plans of the top managers above
them and supervise and coordinate the activities of the first-line managers below them
- largest group
-Plant Manager, Operations Manager...
first-line managers correct answers those who supervise both workers and the daily operations of
an organization
-supervisor, coordinator
Interpersonal Roles correct answers managers interact with people inside and outside their work
units
- figurehead
,Informational Roles correct answers monitor, disseminator, spokesperson
Decisional Roles correct answers entrepreneur, disturbance handler, resource allocator,
negotiator
Who is Weber and what did he do? correct answers - studied efficient organizational structure
- came up with the bureaucratic model
- division of labor
- consistent rules and uniform task performance
- a chain of command from top to bottom
- impersonal managers
- employment based on technical expertise
What is classical management? correct answers Focuses on how to perform tasks and achieve
business goals efficiently
Theory X correct answers assumes that workers are basically lazy, error-prone, and extrinsically
motivated by money and, thus, should be directed from above.
Theory Y correct answers assumes that, given challenge and freedom, workers are motivated to
achieve self-esteem and to demonstrate their competence and creativity.
Hawthorne studies correct answers important in shaping ideas concerning how managers should
treat workers
- Surprising result was that when illumination increased for the experimental group, productivity
went up in both groups
, Productivity continued increasing even when lighting for the experimental group decreased
Not until the lighting was reduced to the level of moonlight did productivity begin to decline
External Environment correct answers everything outside an organization's boundaries that might
affect it
-Economic, Technological, Sociocultural, Political-Legal, International
Task environment correct answers includes entities that directly affect a firm on a constant basis
and include competitors, suppliers, and customers
Competitors
Customers
Suppliers
Strategic Partners
Regulators
internal environment correct answers the events and trends inside an organization that affect
management, employees, and organizational culture
Organizational culture definition: correct answers The set of values, beliefs, behaviors, customs,
and attitudes that helps the members of the organization understand what it stands for, how it
does things, and what it considers important
Importance of Organization Culture correct answers - Culture determines the overall "feel" of the
organization although it may vary across different segments of the organization
- Culture is a powerful force that can shape the firm's overall effectiveness and long-term success
Managerial ethics correct answers Standards and behavior that guide individual managers in their
work
