MGMT 309 Exam 3 (17, 10, 12, 13) || Acknowledged Answers 100%.
The process of transmitting information from one person to another correct answers
Communication
The process of sending a message in such a way that the message received is as close in meaning
as possible to the message intended. correct answers Effective Communication
The _________________ consists of a sender's encoding meaning and transmitting it to one or
more receivers, who receive the message and decode it into meaning. correct answers
communication process
What can disrupt the communication process? correct answers Noise
What focuses on communication among a small number of people? correct answers Interpersonal
communication
Recurring patterns of communication among members of a group or work team correct answers
Communication networks
Superiors and subordinates may flow upward or downward correct answers Vertical
communication
Involves peers and colleagues at the same level in the organization correct answers Horizontal
Communication
The informal communication network among people in an organization. correct answers
Grapevine
,What are the 6 elements of an organization? correct answers designing jobs, grouping jobs,
establishing reporting relationships, distributing authority, coordinating activities, differentiating
between positions
What is the most common form of alternative approach to designing jobs? correct answers job
specialization
What are alternatives to designing jobs? correct answers job rotation, job enlargement, job
enrichment, work teams
What are the four most common bases for departmentalization? correct answers function,
product, customer, location
What are the basic elements involved in establishing reporting relationships? correct answers
Clarifying the chain of command, trend towards flatter organizations
Distributing authority starts with ______ correct answers delegation
The process by which the manager assigns a portion of his or her total workload to others.
correct answers Delegation
Systematic delegation throughout the organization is seen through _____. correct answers
decentralization
_______ involves keeping power and authority at the top of the organization. correct answers
Centralization
The process of linking the activities of the various departments of the organization. correct
answers Coordination
, What are the 3 primary reasons for coordination? correct answers Pooled, sequential, or
reciprocal interdependence
Any substantive modification to some part of the organization. correct answers Organization
Change
Planned change is preferable to ________ change. correct answers reactive
What model provides a general perspective on the steps involved in change? correct answers
Lewin
What kind of model is usually mots effective? correct answers Comprehensive
Why do people tend to resist change? correct answers Because of uncertainty, threatened self-
interests, different perceptions, and feelings of loss.
What are methods for overcoming resistance to change? correct answers Participation, education,
and communication, facilitation, and force-field analysis
What are the most major areas that involve change? correct answers organizational structure and
design, technology, and people
What is concerned with changing attitudes, perceptions, behaviors, and expectations. correct
answers Organizational development
What are the 6 steps to the development process? correct answers development, application,
launch, growth maturity, and decline
What are the basic categories of innovation? correct answers radical, incremental, technical,
managerial, product, and process innovations
The process of transmitting information from one person to another correct answers
Communication
The process of sending a message in such a way that the message received is as close in meaning
as possible to the message intended. correct answers Effective Communication
The _________________ consists of a sender's encoding meaning and transmitting it to one or
more receivers, who receive the message and decode it into meaning. correct answers
communication process
What can disrupt the communication process? correct answers Noise
What focuses on communication among a small number of people? correct answers Interpersonal
communication
Recurring patterns of communication among members of a group or work team correct answers
Communication networks
Superiors and subordinates may flow upward or downward correct answers Vertical
communication
Involves peers and colleagues at the same level in the organization correct answers Horizontal
Communication
The informal communication network among people in an organization. correct answers
Grapevine
,What are the 6 elements of an organization? correct answers designing jobs, grouping jobs,
establishing reporting relationships, distributing authority, coordinating activities, differentiating
between positions
What is the most common form of alternative approach to designing jobs? correct answers job
specialization
What are alternatives to designing jobs? correct answers job rotation, job enlargement, job
enrichment, work teams
What are the four most common bases for departmentalization? correct answers function,
product, customer, location
What are the basic elements involved in establishing reporting relationships? correct answers
Clarifying the chain of command, trend towards flatter organizations
Distributing authority starts with ______ correct answers delegation
The process by which the manager assigns a portion of his or her total workload to others.
correct answers Delegation
Systematic delegation throughout the organization is seen through _____. correct answers
decentralization
_______ involves keeping power and authority at the top of the organization. correct answers
Centralization
The process of linking the activities of the various departments of the organization. correct
answers Coordination
, What are the 3 primary reasons for coordination? correct answers Pooled, sequential, or
reciprocal interdependence
Any substantive modification to some part of the organization. correct answers Organization
Change
Planned change is preferable to ________ change. correct answers reactive
What model provides a general perspective on the steps involved in change? correct answers
Lewin
What kind of model is usually mots effective? correct answers Comprehensive
Why do people tend to resist change? correct answers Because of uncertainty, threatened self-
interests, different perceptions, and feelings of loss.
What are methods for overcoming resistance to change? correct answers Participation, education,
and communication, facilitation, and force-field analysis
What are the most major areas that involve change? correct answers organizational structure and
design, technology, and people
What is concerned with changing attitudes, perceptions, behaviors, and expectations. correct
answers Organizational development
What are the 6 steps to the development process? correct answers development, application,
launch, growth maturity, and decline
What are the basic categories of innovation? correct answers radical, incremental, technical,
managerial, product, and process innovations
