GMS 401 MIDTERM EXAMS 2025/2026 QUESTIONS WITH
ANSWERS RATED A+
✔✔4 Product Development Approaches - ✔✔1. Historically: distinct departments
2. Champion: product manager drives the product through the development system
3. Team Approach: cross functional, teams
4. Japanese "whole organization": no divisions
✔✔Engineering Drawing - ✔✔shows dimensions, materials, codes for group technology
✔✔Bill of Material (BOM) - ✔✔lists components of a product and shows product
structure
✔✔Manufacturability and Value Engineering - ✔✔activities concerned with improvement
of design in development stages
✔✔Benefits of Manufacturability and Value Engineering - ✔✔-reduced complexity of
products
-reduction of environmental impact
-additional standardized products
-improved functional aspects of product
-improved job design and job safety
-improved maintainability of product
-robust design
✔✔Robust Design - ✔✔can be produced to requirements even with unfavourable
conditions
✔✔Modular Design - ✔✔Has parts that are subdivided into modules that can be
changed
✔✔Computer-Aided Design (CAD) - ✔✔the use of computer to develop
✔✔Computer-Aided Manufacturing (CAM) - ✔✔use of information technology to control
machinery
✔✔Virtual Reality - ✔✔Allows users to respond interactively
✔✔Value Analysis - ✔✔Takes place during production process, review of successful
products
✔✔Design for Manufacture and Assembly (DFMA) - ✔✔Software that allows designers
to look at effect of design on product
, ✔✔Standard for the Exchange of Product Data (STEP) - ✔✔standard that provides a
format allowing the electronic transmittal of 3D data
✔✔Benefits of CAD & CAM - ✔✔-product quality (investigate more alternatives)
-shorter design time
-production cost reduction
-database availability
-new range of capabilities (with 3D)
✔✔Documents for Production - ✔✔-assembly drawing
-assembly chart
-route sheet
-work order
-engineering change notices (ECN)
✔✔Service Design - ✔✔direct interaction with guests leads to increased opportunity for
customization and reduced productivity
✔✔How to Maintain Customization at Lower Cost - ✔✔-Delay customization (make it
the last step)
-Modularization (use standard modules that customers can combine)
-Reduce customer interaction (automation, ATM)
✔✔Moment of Truth - ✔✔Critical moment between customer and organization that
determines customer satisfaction (leads to identifying and designing operations that
meet/exceed customer's expectations)
✔✔Process Chain - ✔✔A sequence of steps that accomplishes an identifiable purpose
✔✔Process Chain Network Analysis (PCN) - ✔✔Analysis that focuses on the ways in
which processes can be designed to optimize interaction between the firm and
customers
✔✔Surrogate (substitute) Interaction - ✔✔Participant is acting on another's resources
(supplier makes sandwiches for restaurant, buffet)
✔✔Independent Processing - ✔✔consumer/supplier has maximum control (makes own
sandwich)
✔✔Direct Interaction - ✔✔Direct interaction with customers (subway)
✔✔Time-Based Competition - ✔✔rapidly developing products and moving them to
market
ANSWERS RATED A+
✔✔4 Product Development Approaches - ✔✔1. Historically: distinct departments
2. Champion: product manager drives the product through the development system
3. Team Approach: cross functional, teams
4. Japanese "whole organization": no divisions
✔✔Engineering Drawing - ✔✔shows dimensions, materials, codes for group technology
✔✔Bill of Material (BOM) - ✔✔lists components of a product and shows product
structure
✔✔Manufacturability and Value Engineering - ✔✔activities concerned with improvement
of design in development stages
✔✔Benefits of Manufacturability and Value Engineering - ✔✔-reduced complexity of
products
-reduction of environmental impact
-additional standardized products
-improved functional aspects of product
-improved job design and job safety
-improved maintainability of product
-robust design
✔✔Robust Design - ✔✔can be produced to requirements even with unfavourable
conditions
✔✔Modular Design - ✔✔Has parts that are subdivided into modules that can be
changed
✔✔Computer-Aided Design (CAD) - ✔✔the use of computer to develop
✔✔Computer-Aided Manufacturing (CAM) - ✔✔use of information technology to control
machinery
✔✔Virtual Reality - ✔✔Allows users to respond interactively
✔✔Value Analysis - ✔✔Takes place during production process, review of successful
products
✔✔Design for Manufacture and Assembly (DFMA) - ✔✔Software that allows designers
to look at effect of design on product
, ✔✔Standard for the Exchange of Product Data (STEP) - ✔✔standard that provides a
format allowing the electronic transmittal of 3D data
✔✔Benefits of CAD & CAM - ✔✔-product quality (investigate more alternatives)
-shorter design time
-production cost reduction
-database availability
-new range of capabilities (with 3D)
✔✔Documents for Production - ✔✔-assembly drawing
-assembly chart
-route sheet
-work order
-engineering change notices (ECN)
✔✔Service Design - ✔✔direct interaction with guests leads to increased opportunity for
customization and reduced productivity
✔✔How to Maintain Customization at Lower Cost - ✔✔-Delay customization (make it
the last step)
-Modularization (use standard modules that customers can combine)
-Reduce customer interaction (automation, ATM)
✔✔Moment of Truth - ✔✔Critical moment between customer and organization that
determines customer satisfaction (leads to identifying and designing operations that
meet/exceed customer's expectations)
✔✔Process Chain - ✔✔A sequence of steps that accomplishes an identifiable purpose
✔✔Process Chain Network Analysis (PCN) - ✔✔Analysis that focuses on the ways in
which processes can be designed to optimize interaction between the firm and
customers
✔✔Surrogate (substitute) Interaction - ✔✔Participant is acting on another's resources
(supplier makes sandwiches for restaurant, buffet)
✔✔Independent Processing - ✔✔consumer/supplier has maximum control (makes own
sandwich)
✔✔Direct Interaction - ✔✔Direct interaction with customers (subway)
✔✔Time-Based Competition - ✔✔rapidly developing products and moving them to
market
