GMS 401 EXAMS SCRIPT 2025/2026 QUESTIONS WITH
ANSWERS RATED A+
✔✔Total Quality Management (TQM) - ✔✔techniques designed to achieve high levels
of product quality through shared responsibility & by eliminating the root causes of
product defects
✔✔Competition refers to: - ✔✔how effective an organization is in the competition for
customers' purchases
✔✔Qualifier - ✔✔a competitive priority which must be present at an acceptable level for
a product or service to be considered competitive
✔✔Order Winner - ✔✔a competitive priority which determines which product or service
is actually chosen by a given customer
✔✔Operations Strategy - ✔✔set of coordinated policies, objectives, and action plans,
directly affecting the operations function.
✔✔Time-Based Strategies - ✔✔set of coordinated policies, objectives, and action plans,
directly affecting the operations function.
✔✔Supply Chain Management - ✔✔Synchronization of the supply chain to achieve high
performance
✔✔Reliability - ✔✔The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions
✔✔normal operating conditions - ✔✔The set of conditions under which an item's
reliability is specified. Times when products work, even outside normal operating
condition - robust product - exceeds normal expectations
✔✔Reliability is a Probability - ✔✔that the product or system will either Function when
activated or Function for a given length of time
✔✔Rule 1 - ✔✔If two or more events are independent and the success is defined as the
probability that all of the events occur, than the probability of success is equal to the
product of the probabilities of the events
✔✔Rule 2 - ✔✔If two events are independent and success is defined as the probability
that at least one of the events will occur, the probability of success is equal to the
probability of either one plus (1- that probability) multiplied by the other probability
, ✔✔Rule 3 - ✔✔If three events are involved and success is defined as the probability
that at least one of the events will occur, the probability of success is equal to the
probability of the first one (any of the events), plus the product of (1- that probability)
and the probability of the second event (any of the remaining events), plus the product
of (1-the first probability) and (1-the second probability) and the probability of the third
event.
✔✔Mean time to failure (MTTF) - ✔✔average length of time before failure of a product
or component
✔✔Mean Time Between Failures (MTBF) - ✔✔average time from the up time after a
repair following a failure to the next failure.
✔✔Availability - ✔✔availability is the fraction of time a piece of equipment is expected to
be available for operation
✔✔objective of product decision - ✔✔to develop and implement a product strategy that
meets the demands of the marketplace with a competitive advantage
✔✔Product or service design activities - ✔✔Translate customer wants and needs into
product and service requirements
✔✔Developing New Products: Step 1 - ✔✔technical and economic feasibility studies
✔✔Developing New Products: Step 2 - ✔✔Prototype design
✔✔Developing New Products: Step 3 - ✔✔Performance Testing of Prototype
✔✔Developing New Products: Step 4 - ✔✔Market sensing/evaluation and economic
evaluation of the prototype
✔✔Developing New Products:Step 5 - ✔✔Design of Production Model
✔✔Developing New Products:Step 6 - ✔✔Market/performance/process testing and
economic evaluation of production model
✔✔Developing New Products:Step 7 - ✔✔Continuous modification of production model
✔✔Value Analysis - ✔✔design features are examined in terms of their cost/benefit
(value)
✔✔Product Life Cycle - ✔✔introduction, growth, maturity, decline
ANSWERS RATED A+
✔✔Total Quality Management (TQM) - ✔✔techniques designed to achieve high levels
of product quality through shared responsibility & by eliminating the root causes of
product defects
✔✔Competition refers to: - ✔✔how effective an organization is in the competition for
customers' purchases
✔✔Qualifier - ✔✔a competitive priority which must be present at an acceptable level for
a product or service to be considered competitive
✔✔Order Winner - ✔✔a competitive priority which determines which product or service
is actually chosen by a given customer
✔✔Operations Strategy - ✔✔set of coordinated policies, objectives, and action plans,
directly affecting the operations function.
✔✔Time-Based Strategies - ✔✔set of coordinated policies, objectives, and action plans,
directly affecting the operations function.
✔✔Supply Chain Management - ✔✔Synchronization of the supply chain to achieve high
performance
✔✔Reliability - ✔✔The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions
✔✔normal operating conditions - ✔✔The set of conditions under which an item's
reliability is specified. Times when products work, even outside normal operating
condition - robust product - exceeds normal expectations
✔✔Reliability is a Probability - ✔✔that the product or system will either Function when
activated or Function for a given length of time
✔✔Rule 1 - ✔✔If two or more events are independent and the success is defined as the
probability that all of the events occur, than the probability of success is equal to the
product of the probabilities of the events
✔✔Rule 2 - ✔✔If two events are independent and success is defined as the probability
that at least one of the events will occur, the probability of success is equal to the
probability of either one plus (1- that probability) multiplied by the other probability
, ✔✔Rule 3 - ✔✔If three events are involved and success is defined as the probability
that at least one of the events will occur, the probability of success is equal to the
probability of the first one (any of the events), plus the product of (1- that probability)
and the probability of the second event (any of the remaining events), plus the product
of (1-the first probability) and (1-the second probability) and the probability of the third
event.
✔✔Mean time to failure (MTTF) - ✔✔average length of time before failure of a product
or component
✔✔Mean Time Between Failures (MTBF) - ✔✔average time from the up time after a
repair following a failure to the next failure.
✔✔Availability - ✔✔availability is the fraction of time a piece of equipment is expected to
be available for operation
✔✔objective of product decision - ✔✔to develop and implement a product strategy that
meets the demands of the marketplace with a competitive advantage
✔✔Product or service design activities - ✔✔Translate customer wants and needs into
product and service requirements
✔✔Developing New Products: Step 1 - ✔✔technical and economic feasibility studies
✔✔Developing New Products: Step 2 - ✔✔Prototype design
✔✔Developing New Products: Step 3 - ✔✔Performance Testing of Prototype
✔✔Developing New Products: Step 4 - ✔✔Market sensing/evaluation and economic
evaluation of the prototype
✔✔Developing New Products:Step 5 - ✔✔Design of Production Model
✔✔Developing New Products:Step 6 - ✔✔Market/performance/process testing and
economic evaluation of production model
✔✔Developing New Products:Step 7 - ✔✔Continuous modification of production model
✔✔Value Analysis - ✔✔design features are examined in terms of their cost/benefit
(value)
✔✔Product Life Cycle - ✔✔introduction, growth, maturity, decline
