Six Sigma Black Belt Session 3
2025/2026 Exam Questions and Answers
1
| 100% Pass
Which of the following is a Supporting Service Requirement (vs. Primary
Output Requirement)?
A) Order-entry is efficient and customer-friendly.
B) Delivery is provided quickly and with no issues.
C) Product or service provided performs as specified.
D) Quality concerns from customers are handled in a professional manner.
- 🧠 ANSWER ✔✔A) Order-entry is efficient and customer-friendly.
Which of the following statements accurately reflects the Kano Model?
A) Over time, Basic Quality characteristics tend to become Performance
Quality characteristics.
B) Basic Quality characteristics have a greater capacity to create
satisfaction than Performance Quality characteristics.
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PRIVACY STATEMENT. ALL RIGHTS RESERVED
, C) Basic Quality characteristics have a greater capacity to create
satisfaction than Excitement Quality characteristics.
2
D) Over time, Excitement Quality characteristics tend to become Basic
Quality requirements. - 🧠 ANSWER ✔✔D) Over time, Excitement Quality
characteristics tend to become Basic Quality requirements.
A company conducted a survey to study customer preferences regarding
several attributes of its service offering, including Speed and Capacity. The
margin of error for the difference of the two ratings was 6.0%. Which of the
following results indicates a true difference?
A) Speed = 32%, Capacity = 30%.
B) Speed = 38%, Capacity = 34%.
C) Speed = 31%, Capacity = 31%.
D) Speed = 30%, Capacity = 20%. - 🧠 ANSWER ✔✔D) Speed = 30%,
Capacity = 20%.
A book publisher is interested in learning more about reading habits, and is
planning a survey drawn from a list of households who use libraries
frequently to check out books. Which of the following statements best
describes the sample?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions and Answers
1
| 100% Pass
Which of the following is a Supporting Service Requirement (vs. Primary
Output Requirement)?
A) Order-entry is efficient and customer-friendly.
B) Delivery is provided quickly and with no issues.
C) Product or service provided performs as specified.
D) Quality concerns from customers are handled in a professional manner.
- 🧠 ANSWER ✔✔A) Order-entry is efficient and customer-friendly.
Which of the following statements accurately reflects the Kano Model?
A) Over time, Basic Quality characteristics tend to become Performance
Quality characteristics.
B) Basic Quality characteristics have a greater capacity to create
satisfaction than Performance Quality characteristics.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, C) Basic Quality characteristics have a greater capacity to create
satisfaction than Excitement Quality characteristics.
2
D) Over time, Excitement Quality characteristics tend to become Basic
Quality requirements. - 🧠 ANSWER ✔✔D) Over time, Excitement Quality
characteristics tend to become Basic Quality requirements.
A company conducted a survey to study customer preferences regarding
several attributes of its service offering, including Speed and Capacity. The
margin of error for the difference of the two ratings was 6.0%. Which of the
following results indicates a true difference?
A) Speed = 32%, Capacity = 30%.
B) Speed = 38%, Capacity = 34%.
C) Speed = 31%, Capacity = 31%.
D) Speed = 30%, Capacity = 20%. - 🧠 ANSWER ✔✔D) Speed = 30%,
Capacity = 20%.
A book publisher is interested in learning more about reading habits, and is
planning a survey drawn from a list of households who use libraries
frequently to check out books. Which of the following statements best
describes the sample?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
