Six Sigma Black Belt Session 1
2025/2026 Exam Questions and
1
Corresponding Answers with Surety of
100% Pass Mark
What is the primary approach employed by Lean Six Sigma to reduce the
number of defects?
A) Add inspection to isolate the customer from process instability.
B) Reduce process variability at the source through redesign or process
controls.
C) Revise specifications to better reflect customer expectations.
D) Provide incentives to the workforce to eliminate defects.
E) Educate customers to manage product/process expectations. - 🧠
ANSWER ✔✔B) Reduce process variability at the source through redesign
or process controls.
National Fiduciary Guaranty Bank has been losing market share in home
mortgage lending over the last several years. Surveys indicate very low
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, customer satisfaction ratings for the home mortgage process. The bank
recently chartered a Lean Six Sigma team to address the performance
2
problem. The team has examined several process factors, including loan
pricing, credit requirements, loan closing cycle-time and employee training
as they relate to customer satisfaction and new loan volume. Which of the
following are potential key process inputs in the bank's home mortgage
business?
A) Customer Satisfaction, Credit Requirements, Historical Loan Closing
Cycle-Time
B) Loan Pricing, Employee Training, Customer Satisfaction
C) Loan Pricing, Credit Requirements, Employee Training
D) Credit Requirements, New Loan Volume, Customer Satisfaction
E) Historical Loan Closing Cycle-time, Customer Satisfaction, Employee
Training - 🧠 ANSWER ✔✔C) Loan Pricing, Credit Requirements, Employee
Training
The expression Y=f(X) is often used to describe the relationship between
process inputs and the process output. Which description of Y=f(X) is most
accurate?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions and
1
Corresponding Answers with Surety of
100% Pass Mark
What is the primary approach employed by Lean Six Sigma to reduce the
number of defects?
A) Add inspection to isolate the customer from process instability.
B) Reduce process variability at the source through redesign or process
controls.
C) Revise specifications to better reflect customer expectations.
D) Provide incentives to the workforce to eliminate defects.
E) Educate customers to manage product/process expectations. - 🧠
ANSWER ✔✔B) Reduce process variability at the source through redesign
or process controls.
National Fiduciary Guaranty Bank has been losing market share in home
mortgage lending over the last several years. Surveys indicate very low
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, customer satisfaction ratings for the home mortgage process. The bank
recently chartered a Lean Six Sigma team to address the performance
2
problem. The team has examined several process factors, including loan
pricing, credit requirements, loan closing cycle-time and employee training
as they relate to customer satisfaction and new loan volume. Which of the
following are potential key process inputs in the bank's home mortgage
business?
A) Customer Satisfaction, Credit Requirements, Historical Loan Closing
Cycle-Time
B) Loan Pricing, Employee Training, Customer Satisfaction
C) Loan Pricing, Credit Requirements, Employee Training
D) Credit Requirements, New Loan Volume, Customer Satisfaction
E) Historical Loan Closing Cycle-time, Customer Satisfaction, Employee
Training - 🧠 ANSWER ✔✔C) Loan Pricing, Credit Requirements, Employee
Training
The expression Y=f(X) is often used to describe the relationship between
process inputs and the process output. Which description of Y=f(X) is most
accurate?
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
