Introduction to Systems Thinking
Drifting Goals (Archetypes) - correct anwersAddress a gap between current state and a "goal"
the decision is made to lower the goal. The effect is an gradual decline in system performance.
Environment - correct anwerswhich imposes constrains and opportunities about what the
organization can or can not do
Event Oriented Thinking - correct anwerseverything can be explained by causal chains of events.
From this perspective the root causes are the events starting the chains of cause and effect.
Feedback Loop - correct anwersinput --> throughput --> output (repeat) with influences from
constraints and resources
Fixes that Fail (Archetype) - correct anwersA solution that is rapidly implemented to fix an
urgent problem. This "quick fix" sets into motion unintended consequences that may not be
evident at first but end up compounding the symptoms.
History - correct anwerswhich consists of memories of past successes, failures,
Knowledge of Psychology - correct anwersmotivation
people are afraid of failing and not being recognized, so they fear how data will be used against
them
Knowledge of statistics - correct anwersvariation, capability, uncertainty in data
to identify where problems are and point managers and workers toward solutions
Limits to Success (Archetypes) - correct anwersA given effort initially generates positive results.
However, over time, the process reaches a constraint that slows down the overall performance.
Ludwig von Bertalanffy's theory - correct anwersGeneral Systems Theory
Peter Senge says there are two types of learning organizations. What are they? - correct
anwerscontrolling and learning
Resources - correct anwerscapital, people, knowledge, and technology
Shifting the Burden (Archetype) - correct anwersA short-term solution produces side effects
affecting the fundamental solution. Attention shifts to fixing the short term solution.
Drifting Goals (Archetypes) - correct anwersAddress a gap between current state and a "goal"
the decision is made to lower the goal. The effect is an gradual decline in system performance.
Environment - correct anwerswhich imposes constrains and opportunities about what the
organization can or can not do
Event Oriented Thinking - correct anwerseverything can be explained by causal chains of events.
From this perspective the root causes are the events starting the chains of cause and effect.
Feedback Loop - correct anwersinput --> throughput --> output (repeat) with influences from
constraints and resources
Fixes that Fail (Archetype) - correct anwersA solution that is rapidly implemented to fix an
urgent problem. This "quick fix" sets into motion unintended consequences that may not be
evident at first but end up compounding the symptoms.
History - correct anwerswhich consists of memories of past successes, failures,
Knowledge of Psychology - correct anwersmotivation
people are afraid of failing and not being recognized, so they fear how data will be used against
them
Knowledge of statistics - correct anwersvariation, capability, uncertainty in data
to identify where problems are and point managers and workers toward solutions
Limits to Success (Archetypes) - correct anwersA given effort initially generates positive results.
However, over time, the process reaches a constraint that slows down the overall performance.
Ludwig von Bertalanffy's theory - correct anwersGeneral Systems Theory
Peter Senge says there are two types of learning organizations. What are they? - correct
anwerscontrolling and learning
Resources - correct anwerscapital, people, knowledge, and technology
Shifting the Burden (Archetype) - correct anwersA short-term solution produces side effects
affecting the fundamental solution. Attention shifts to fixing the short term solution.
