APPA CEFP SECTION 1 QUESTIONS AND ANSWERS
Strategic Planning - CORRECT ANSWER✅✅✅"A process that helps an organization ,make decisions
on how to achieve it strategy, including allocating its resources - financial, capital and people resources."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Facilities Planning - CORRECT ANSWER✅✅✅"A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities , analyzes current and future space needs and
develops land use and infrastructure future planes."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Decision Making Analysis - CORRECT ANSWER✅✅✅" The consideration of various options that
address the value of services and their impact on the organization, its people, and its resources."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Triad Organization - CORRECT ANSWER✅✅✅"Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities; and the
assignment and utilization of facilities (i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Organizational Design - CORRECT ANSWER✅✅✅"Determines how an institution facilitates of
impedes human interaction, how roles and responsibilities are determined, how information and new
ideas are shared, and most importantly, how well the organizational structure supports and aligns with
the organizational purpose and strategy."
, [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
STAR Model - CORRECT ANSWER✅✅✅Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions of strategy structure, processes,
rewards, and people."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Organizational Strategy - CORRECT ANSWER✅✅✅"Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the product or services to be provided, the markets to
be served , and the value to be offered to the customer."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Define , Measure, Analyze, Improve and Control
(DMAIC) - CORRECT ANSWER✅✅✅"Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Pareto Chart - CORRECT ANSWER✅✅✅"Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto Principle which states that 80
percent of the troubles are caused by 20 percent of the problems."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Six Sigma - CORRECT ANSWER✅✅✅"A business management tool that seeks to identify and remove
the cause of defects and errors in system processes."
Strategic Planning - CORRECT ANSWER✅✅✅"A process that helps an organization ,make decisions
on how to achieve it strategy, including allocating its resources - financial, capital and people resources."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Facilities Planning - CORRECT ANSWER✅✅✅"A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities , analyzes current and future space needs and
develops land use and infrastructure future planes."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Decision Making Analysis - CORRECT ANSWER✅✅✅" The consideration of various options that
address the value of services and their impact on the organization, its people, and its resources."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Triad Organization - CORRECT ANSWER✅✅✅"Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities; and the
assignment and utilization of facilities (i.e. space management)."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Organizational Design - CORRECT ANSWER✅✅✅"Determines how an institution facilitates of
impedes human interaction, how roles and responsibilities are determined, how information and new
ideas are shared, and most importantly, how well the organizational structure supports and aligns with
the organizational purpose and strategy."
, [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
STAR Model - CORRECT ANSWER✅✅✅Provides a starting point and a decision-making framework
for organizational design to help leaders think about the interactions of strategy structure, processes,
rewards, and people."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Organizational Strategy - CORRECT ANSWER✅✅✅"Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the product or services to be provided, the markets to
be served , and the value to be offered to the customer."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Define , Measure, Analyze, Improve and Control
(DMAIC) - CORRECT ANSWER✅✅✅"Used to improve and existing business process."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Pareto Chart - CORRECT ANSWER✅✅✅"Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto Principle which states that 80
percent of the troubles are caused by 20 percent of the problems."
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and
Leadership]
Six Sigma - CORRECT ANSWER✅✅✅"A business management tool that seeks to identify and remove
the cause of defects and errors in system processes."
