2
Post office exam 474 with precise detailed
solutions
A customer asks questions about shipping choices, but you do not know the answers.
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Which would you be most and least likely to do? - Correct answer ✔Most: Say you do
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not know about shipping choices and suggest that he look on the USPS.
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Least: Say you will have answers tomorrow and research the shipping choices after
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finishing your deliveries. || ||
A new employee is having trouble learning his job which forces you and others to work
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harder to meet production standards. Which would you be most and least likely to do? -
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Correct answer ✔Most: Tell him how to do his job quicker and better.
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Least: Do nothing because his production should improve over time.
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A customer is angry because the nearby Post Office does not have a product he needs
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today. Which would you be most and least likely to do? - Correct answer ✔Most: Suggest
|| || || || || || || || || || || || || || || ||
an alternate product that may work.
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Least: Go get the product at another facility and bring it back to the customer.
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You are to complete a task before beginning deliveries. While doing that task, you see
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two coworkers having trouble with a job. Which would you be most and least likely to
|| || || || || || || || || || || || || || || ||
do? - Correct answer ✔Most: Give them only some quick advice so you can complete
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your task in time.
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Least: Ignore them and finish your task.
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A customer complains to you about another Postal employee. Which would you be most
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and least likely to do? - Correct answer ✔Most: Explain that the employee in question is
|| || || || || || || || || || || || || || || ||
really a good worker but was just having a bad day.
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, 2
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
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A customer moved but is not receiving his mail because he did not submit a Change of
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Address form. He wants you to give him his mail anyway. Which would you be most and
|| || || || || || || || || || || || || || || || ||
least likely to do? - Correct answer ✔Most: Tell him Postal policy prohibits you from
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giving him mail until a Change of Address form is submitted.
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Least: Tell him there is nothing you can do until he submits a Change of Address form.
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A customer on your route asks how to find something on the USPS website. Which would
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you be most and least likely to do? - Correct answer ✔Most: Explain where to find it and
|| || || || || || || || || || || || || || || || || ||
offer to help with any other issues he may have.
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Least: Offer to help him find it on his computer.
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A customer asks about status of a package that you delivered days ago. Which would you
|| || || || || || || || || || || || || || ||
be most and least likely to do? - Correct answer ✔Most: Show him proof of delivery and
|| || || || || || || || || || || || || || || || || ||
tell him he is responsible for the package once it is delivered.
|| || || || || || || || || || || ||
Least: Show him proof of delivery and ask if it might have been stolen.
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How much experience do you have working directly with customers? - Correct answer
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✔5-10 years ||
How would your latest manager rate your punctuality compared to other employees? -
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Correct answer ✔The very best || || || ||
How many jobs have you left voluntarily in the last four years? - Correct answer ✔0
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How would your latest manager rate your customer service skills compared to others? -
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Correct answer ✔The very best || || || ||
, 2
How would your latest manager rate your performance compared to others employees? -
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Correct answer ✔The very best
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How many unexcused absences are acceptable before and employee is disciplined? -
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Correct answer ✔None|| ||
How long were you at your latest job before voluntarily leaving? - Correct answer ✔I did
|| || || || || || || || || || || || || || || ||
not leave my latest job voluntarily
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How would your latest manager rate your verbal communication skills? - Correct answer
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✔The very best || ||
How would your latest manager rate your motivation to become a top performer? -
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Correct answer ✔Extremely high
|| || ||
How many unexcused tardies did you have per month at your latest job? - Correct answer
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✔None
||
How would your latest manager rate the quality of your work? - Correct answer ✔The
|| || || || || || || || || || || || || || ||
very best ||
How many times have you been honored for high performance on the job? - Correct
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answer ✔7-10 ||
How many full time jobs have you left voluntarily within one month of starting? - Correct
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answer ✔0 ||
How would your latest manager rate your attendance compared to other employees? -
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Correct answer ✔The very best
|| || || ||
Post office exam 474 with precise detailed
solutions
A customer asks questions about shipping choices, but you do not know the answers.
|| || || || || || || || || || || || || ||
Which would you be most and least likely to do? - Correct answer ✔Most: Say you do
|| || || || || || || || || || || || || || || || ||
not know about shipping choices and suggest that he look on the USPS.
|| || || || || || || || || || || || ||
Least: Say you will have answers tomorrow and research the shipping choices after
|| || || || || || || || || || || || ||
finishing your deliveries. || ||
A new employee is having trouble learning his job which forces you and others to work
|| || || || || || || || || || || || || || || ||
harder to meet production standards. Which would you be most and least likely to do? -
|| || || || || || || || || || || || || || || ||
Correct answer ✔Most: Tell him how to do his job quicker and better.
|| || || || || || || || || || || || ||
Least: Do nothing because his production should improve over time.
|| || || || || || || || ||
A customer is angry because the nearby Post Office does not have a product he needs
|| || || || || || || || || || || || || || || ||
today. Which would you be most and least likely to do? - Correct answer ✔Most: Suggest
|| || || || || || || || || || || || || || || ||
an alternate product that may work.
|| || || || || ||
Least: Go get the product at another facility and bring it back to the customer.
|| || || || || || || || || || || || || ||
You are to complete a task before beginning deliveries. While doing that task, you see
|| || || || || || || || || || || || || || ||
two coworkers having trouble with a job. Which would you be most and least likely to
|| || || || || || || || || || || || || || || ||
do? - Correct answer ✔Most: Give them only some quick advice so you can complete
|| || || || || || || || || || || || || || ||
your task in time.
|| || || ||
Least: Ignore them and finish your task.
|| || || || || ||
A customer complains to you about another Postal employee. Which would you be most
|| || || || || || || || || || || || || ||
and least likely to do? - Correct answer ✔Most: Explain that the employee in question is
|| || || || || || || || || || || || || || || ||
really a good worker but was just having a bad day.
|| || || || || || || || || || ||
, 2
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
|| || || || || || || || || || || ||
A customer moved but is not receiving his mail because he did not submit a Change of
|| || || || || || || || || || || || || || || || ||
Address form. He wants you to give him his mail anyway. Which would you be most and
|| || || || || || || || || || || || || || || || ||
least likely to do? - Correct answer ✔Most: Tell him Postal policy prohibits you from
|| || || || || || || || || || || || || || ||
giving him mail until a Change of Address form is submitted.
|| || || || || || || || || || ||
Least: Tell him there is nothing you can do until he submits a Change of Address form.
|| || || || || || || || || || || || || || || ||
A customer on your route asks how to find something on the USPS website. Which would
|| || || || || || || || || || || || || || ||
you be most and least likely to do? - Correct answer ✔Most: Explain where to find it and
|| || || || || || || || || || || || || || || || || ||
offer to help with any other issues he may have.
|| || || || || || || || || || ||
Least: Offer to help him find it on his computer.
|| || || || || || || || ||
A customer asks about status of a package that you delivered days ago. Which would you
|| || || || || || || || || || || || || || ||
be most and least likely to do? - Correct answer ✔Most: Show him proof of delivery and
|| || || || || || || || || || || || || || || || || ||
tell him he is responsible for the package once it is delivered.
|| || || || || || || || || || || ||
Least: Show him proof of delivery and ask if it might have been stolen.
|| || || || || || || || || || || || ||
How much experience do you have working directly with customers? - Correct answer
|| || || || || || || || || || || || ||
✔5-10 years ||
How would your latest manager rate your punctuality compared to other employees? -
|| || || || || || || || || || || || ||
Correct answer ✔The very best || || || ||
How many jobs have you left voluntarily in the last four years? - Correct answer ✔0
|| || || || || || || || || || || || || || ||
How would your latest manager rate your customer service skills compared to others? -
|| || || || || || || || || || || || || ||
Correct answer ✔The very best || || || ||
, 2
How would your latest manager rate your performance compared to others employees? -
|| || || || || || || || || || || || ||
Correct answer ✔The very best
|| || || ||
How many unexcused absences are acceptable before and employee is disciplined? -
|| || || || || || || || || || || ||
Correct answer ✔None|| ||
How long were you at your latest job before voluntarily leaving? - Correct answer ✔I did
|| || || || || || || || || || || || || || || ||
not leave my latest job voluntarily
|| || || || ||
How would your latest manager rate your verbal communication skills? - Correct answer
|| || || || || || || || || || || || ||
✔The very best || ||
How would your latest manager rate your motivation to become a top performer? -
|| || || || || || || || || || || || || ||
Correct answer ✔Extremely high
|| || ||
How many unexcused tardies did you have per month at your latest job? - Correct answer
|| || || || || || || || || || || || || || ||
✔None
||
How would your latest manager rate the quality of your work? - Correct answer ✔The
|| || || || || || || || || || || || || || ||
very best ||
How many times have you been honored for high performance on the job? - Correct
|| || || || || || || || || || || || || || ||
answer ✔7-10 ||
How many full time jobs have you left voluntarily within one month of starting? - Correct
|| || || || || || || || || || || || || || || ||
answer ✔0 ||
How would your latest manager rate your attendance compared to other employees? -
|| || || || || || || || || || || || ||
Correct answer ✔The very best
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