2
USPS CLERK TEST OK. With verified || || || || || ||
answers
Who does same duties as SSA but also supports back office? - Correct answer ✔Sales and
|| || || || || || || || || || || || || || ||
Services Distribution Associate SSDA
|| || || ||
Who are responsible for ensuring that employees are properly trained - Correct answer
|| || || || || || || || || || || || ||
✔The supervisor ||
What are some barriers to effective listening? - Correct answer ✔noise, day dreaming,
|| || || || || || || || || || || || ||
preoccupied, info overload, environment, physical impairment, lack of interest
|| || || || || || || || ||
assumptions, defensiveness, evaluating and judging, clarification planning your response.
|| || || || || || || ||
What is the difference between verbal and nonverbal communication? - Correct answer
|| || || || || || || || || || || ||
✔Verbal. Nonverbal, body language, facial expressions
|| || || || ||
What is the minimum and maximum weight of a package mailed priority mail? - Correct
|| || || || || || || || || || || || || || ||
answer ✔No minimum, maximum 70 lbs
|| || || || ||
Name 6 shipping services that the post office offers - Correct answer ✔priority mail
|| || || || || || || || || || || || || ||
express, priority mail, first class package, ground, parcel return service, international
|| || || || || || || || || ||
how can you obtain a PME label - Correct answer ✔Post Office online or kiosk
|| || || || || || || || || || || || || ||
How many surcharges does the post office have for our shipping services? Describe each
|| || || || || || || || || || || || || ||
one - Correct answer ✔Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
|| || || || || || || || || || || || || || ||
, 2
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-
|| || || || || || || || || || || || ||
Ground 5-9 108 inches up to 130
|| || || || || ||
How do you build customer relationships? - Correct answer ✔Positive attitude, listening,
|| || || || || || || || || || || ||
communication, adapt to change, product knowledge, listen to your customer, be the best
|| || || || || || || || || || || ||
What are two types of communication? - Correct answer ✔Verbal and non-verbal
|| || || || || || || || || || ||
Commercial base pricing incentives apply to what - Correct answer ✔postage only
|| || || || || || || || || || ||
What is the difference between HFPU and Post Office addressee? - Correct answer ✔Hold
|| || || || || || || || || || || || || ||
for pick up-addressee receives a text arrives at PO. addressee it is delivered to the
|| || || || || || || || || || || || || || ||
address by sender || ||
Name the Six Retail Moments that Matter? - Correct answer ✔First impression, Urgency,
|| || || || || || || || || || || || ||
Clean, Pride Inside, Transitioning to front, Solutions.
|| || || || || ||
By federal law all Postal Service employees are mandated to do what with all mail while
|| || || || || || || || || || || || || || || ||
in our custody? - Correct answer ✔Protect and preserve
|| || || || || || || ||
What provides a convenient way for merchant who send a large volume of parcels to
|| || || || || || || || || || || || || || ||
receive merchandise from their customers? - Correct answer ✔Bulk Parcel Return Service
|| || || || || || || || || || ||
Who are considered business leaders and community anchors that local contacts the
|| || || || || || || || || || || ||
Postal Service needs to increase its share of the shipping market - Correct answer ✔post
|| || || || || || || || || || || || || || ||
master
Who help customers identify mailing needs ensures customers complete required forms
|| || || || || || || || || || ||
before they reach the window, and answers customer questions - Correct answer ✔lobby
|| || || || || || || || || || || || ||
assistant
USPS CLERK TEST OK. With verified || || || || || ||
answers
Who does same duties as SSA but also supports back office? - Correct answer ✔Sales and
|| || || || || || || || || || || || || || ||
Services Distribution Associate SSDA
|| || || ||
Who are responsible for ensuring that employees are properly trained - Correct answer
|| || || || || || || || || || || || ||
✔The supervisor ||
What are some barriers to effective listening? - Correct answer ✔noise, day dreaming,
|| || || || || || || || || || || || ||
preoccupied, info overload, environment, physical impairment, lack of interest
|| || || || || || || || ||
assumptions, defensiveness, evaluating and judging, clarification planning your response.
|| || || || || || || ||
What is the difference between verbal and nonverbal communication? - Correct answer
|| || || || || || || || || || || ||
✔Verbal. Nonverbal, body language, facial expressions
|| || || || ||
What is the minimum and maximum weight of a package mailed priority mail? - Correct
|| || || || || || || || || || || || || || ||
answer ✔No minimum, maximum 70 lbs
|| || || || ||
Name 6 shipping services that the post office offers - Correct answer ✔priority mail
|| || || || || || || || || || || || || ||
express, priority mail, first class package, ground, parcel return service, international
|| || || || || || || || || ||
how can you obtain a PME label - Correct answer ✔Post Office online or kiosk
|| || || || || || || || || || || || || ||
How many surcharges does the post office have for our shipping services? Describe each
|| || || || || || || || || || || || || ||
one - Correct answer ✔Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
|| || || || || || || || || || || || || || ||
, 2
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-
|| || || || || || || || || || || || ||
Ground 5-9 108 inches up to 130
|| || || || || ||
How do you build customer relationships? - Correct answer ✔Positive attitude, listening,
|| || || || || || || || || || || ||
communication, adapt to change, product knowledge, listen to your customer, be the best
|| || || || || || || || || || || ||
What are two types of communication? - Correct answer ✔Verbal and non-verbal
|| || || || || || || || || || ||
Commercial base pricing incentives apply to what - Correct answer ✔postage only
|| || || || || || || || || || ||
What is the difference between HFPU and Post Office addressee? - Correct answer ✔Hold
|| || || || || || || || || || || || || ||
for pick up-addressee receives a text arrives at PO. addressee it is delivered to the
|| || || || || || || || || || || || || || ||
address by sender || ||
Name the Six Retail Moments that Matter? - Correct answer ✔First impression, Urgency,
|| || || || || || || || || || || || ||
Clean, Pride Inside, Transitioning to front, Solutions.
|| || || || || ||
By federal law all Postal Service employees are mandated to do what with all mail while
|| || || || || || || || || || || || || || || ||
in our custody? - Correct answer ✔Protect and preserve
|| || || || || || || ||
What provides a convenient way for merchant who send a large volume of parcels to
|| || || || || || || || || || || || || || ||
receive merchandise from their customers? - Correct answer ✔Bulk Parcel Return Service
|| || || || || || || || || || ||
Who are considered business leaders and community anchors that local contacts the
|| || || || || || || || || || || ||
Postal Service needs to increase its share of the shipping market - Correct answer ✔post
|| || || || || || || || || || || || || || ||
master
Who help customers identify mailing needs ensures customers complete required forms
|| || || || || || || || || || ||
before they reach the window, and answers customer questions - Correct answer ✔lobby
|| || || || || || || || || || || || ||
assistant
