TEST BANK HUMAN RESOURCES MANAGEMENT IN CANADA DESSLER G., COLE N

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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Chapters 1 - 17
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLECHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: g,j g,j g,j g,j




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. g,j g,j g,j g,j g,j g,j




C) allmanagerial activities. g,j g,j




D) concepts and techniques used in leading people at work. g,j g,j g,j g,j g,j g,j g,j g, j




E) management techniques for controlling people at work. g,j g,j g,j g,j g,j g,j




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physicalcapital. g,j




B) management'sphilosophy. g,j




C) human capital. g,j




D) production capital. g,j




E) cultural diversity. g,j




3) Human resources practices that support strategyinclude: g,j g,j g,j g,j g,j g,j




A) performancemanagement. g,j




B) production scheduling. g,j




C) policies and procedures. g,j g,j




D) staffingpractices. g,j




E) rewardspractices. g,j




4) A companyutilizes a system to measurethe impactof Human Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balancedstrategy. g,j




C) Human Capital Index. g,j g,j




D) balancedscorecard. g,j




E) none of the above. g,j g,j g,j




5) You have been tasked with buildingemployee engagementat the firm you work for. Strategichuman
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resources initiatives you would consider implementing include:
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A) employeerecognition programs and management development programs. g,j g,j g,j g,j g,j g,j




B) diversityprograms. g,j




C) employeerecognition programs. g,j g,j




D) employee relations activity. g,j g,j




E) job design indicators. g,j g,j




6) HR departmentstaff membersare traditionallyinvolved in keyoperational responsibilities. Which of the
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following is an operational responsibility?
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A) setting goals and objectives g,j g,j g,j




B) collectingmetrics g,j




C) analyzingmetrics g,j




D) interpretinghuman right laws g,j g,j g, j




E) interpretinghealth and safetylegislation g,j g,j g,j g,j

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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and the outcome of recent arbitrationhearings and court decisions is most closelyrelated with which of the following HR
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activities?
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A) serving as a consultant g,j g,j g,j




B) formulatingpolicies and procedures g,j g,j g,j




C) offeringadvice g,j




D) providing services g,j




E) serving as a change agent g,j g,j g,j g, j




8) Thepracticeof contractingwith outside vendors to handle specified functions on a permanent basis is known
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as
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A) hiring temporary employees. g,j g,j




B) payroll and benefits administration. g,j g,j g,j




C) contractadministration. g,j




D) outsourcing.
E) labour-management relations. g,j




9) Thecompany's plan for how it will balance its internal strengths and weaknesses with external
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opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. g,j




B) strategy.
C) environmental scanning. g,j




D) policies and procedures. g,j g,j




E) none of the above. g,j g,j g,j




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation and incentive plans, information about pendinglegislative changes and availabilityof talent in the
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labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. g,j




B) an employee engagement survey. g,j g,j g,j




C) an external market survey. g,j g,j g,j




D) an envrionmental study. g,j g,j




E) an external opportunities/threats study.
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11) TheHR manager of Smith & Yu companywas heavilyinvolved in a downsizing exercise of the company's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employee
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retention programs as well as restructuringof the business following the downsizing. This is an example of HR's role in:
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A) formulatingstrategy. g,j




B) operational activities. g,j




C) environmental scanning. g,j




D) environmental scanning and executing strategy. g,j g,j g,j g,j




E) executingstrategy. g,j




12) Thecore values, beliefs, and assumptions that are widelyshared bymembers of an organization are known as:
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A) organizational climate. g,j




B) the strategic plan.g,j g,j




C) the mission statement.
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D) organizational culture. g,j




E) the pervading atmosphere.
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