IS 301 Lecture 9 Exam Questions and
Correct Answers.
Which of the following would be least helpful when developing ethical messages in
an international work environment?
A) Seek mutual ground
B) Send and receive messages without judgment
C) Have the legal department ensure the validity of a contract
D) Send messages that are honest
E) Show respect for cultural differences
C) Have the legal department ensure the validity of a contract
C) While a manager from a U.S. company would tend to view a signed contract as the end of
the negotiating process, with all the details hammered out, his or her counterpart in many Asian
cultures might view the signed contract as an agreement to do business-and only then begin to
negotiate the details of the deal. Legal issues vary by country, and this is least likely to ensure
an ethical message.
The tendency to judge all other groups according to the standards of one's own group
is called what?
A) Stereotyping
B) Discrimination
C) Bias
D) Culture
E) Ethnocentrism
E) Ethnocentrism is the tendency to judge all other groups according to the standards, behaviors,
and customs of one's own group. When making such comparisons, people often decide that their
own group is superior.
,Which of the following would be most helpful when working with people from
other cultures?
A) Communicating based on your own cultural norms so as not to confuse others
B) Recognizing your own cultural biases
C) Assuming others are as culturally aware as you
D) Stereotyping to increase basic understanding of the culture
E) Explaining the advantages of your way of thought
B) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Communication should be meaningful to the audience, and that
audience may or may not be as culturally aware. Avoid stereotyping and be prepared to change
habits and thoughts.
When developing a communication for those who may not be comfortable with your
language, what could make the communication easier to understand for the receiver?
A) Industry jargon
B) Words with several meanings
C) Long paragraphs
D) Limited transitions
E) Short, plain words
E) Short, plain and easy to understand words will help the communication process. Avoid
words with several meanings, jargon and long paragraphs.
When speaking with someone whose native language is not your own, what could make the
communication process easier for the receiver?
A) A written text of your main ideas
B) Speaking louder
C) Watch for a smile or nod of the head to signal understanding
D) Detailed information about issues that may be difficult for the receiver to understand
E) Short, plain words
, E) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Words should be pronounced clearly, stop at distinct punctuation
points and develop one point at a time.
At the end of a meeting with those of other cultures, what habit can help ensure
understanding?
A) Clarifying what will happen next
B) Being straightforward and direct
C) Assuming the listener is less knowledgeable than you
D) Using industry specific slang and jargon
E) Avoiding lengthy transitions
A) At the end of a conversation, be sure that you and the other person(s) agree on what has been
said and decided. This habit is important for any group or team, regardless of culture, in aiding
understanding.
Which of the following will aid in the effective communication process across cultures?
A) Learn how to communicate respect in various cultures
B) Understand that all members of each culture have certain practices that are true across
all cultural members
C) Control the communication to ensure the message is shaped to your needs
D) Teach others how to communicate well in your cultural context
E) Identify differences in others and aid in their need to minimize those differences
A) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Communication should be meaningful to the audience, and that
audience may or may not be as culturally aware. Avoid stereotyping and be prepared to change
your habits and thoughts. Since you cannot change others, it is important that you recognize
your own cultural limitations and learn how to communicate respect for other cultures.
When developing a mentor relationship with senior executives to improve communication
and equity in the workplace, which of the following could likely improve the process?
A) Understanding that men find it easier to bond with other men
B) Understanding that women find it easier to bond with other women
Correct Answers.
Which of the following would be least helpful when developing ethical messages in
an international work environment?
A) Seek mutual ground
B) Send and receive messages without judgment
C) Have the legal department ensure the validity of a contract
D) Send messages that are honest
E) Show respect for cultural differences
C) Have the legal department ensure the validity of a contract
C) While a manager from a U.S. company would tend to view a signed contract as the end of
the negotiating process, with all the details hammered out, his or her counterpart in many Asian
cultures might view the signed contract as an agreement to do business-and only then begin to
negotiate the details of the deal. Legal issues vary by country, and this is least likely to ensure
an ethical message.
The tendency to judge all other groups according to the standards of one's own group
is called what?
A) Stereotyping
B) Discrimination
C) Bias
D) Culture
E) Ethnocentrism
E) Ethnocentrism is the tendency to judge all other groups according to the standards, behaviors,
and customs of one's own group. When making such comparisons, people often decide that their
own group is superior.
,Which of the following would be most helpful when working with people from
other cultures?
A) Communicating based on your own cultural norms so as not to confuse others
B) Recognizing your own cultural biases
C) Assuming others are as culturally aware as you
D) Stereotyping to increase basic understanding of the culture
E) Explaining the advantages of your way of thought
B) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Communication should be meaningful to the audience, and that
audience may or may not be as culturally aware. Avoid stereotyping and be prepared to change
habits and thoughts.
When developing a communication for those who may not be comfortable with your
language, what could make the communication easier to understand for the receiver?
A) Industry jargon
B) Words with several meanings
C) Long paragraphs
D) Limited transitions
E) Short, plain words
E) Short, plain and easy to understand words will help the communication process. Avoid
words with several meanings, jargon and long paragraphs.
When speaking with someone whose native language is not your own, what could make the
communication process easier for the receiver?
A) A written text of your main ideas
B) Speaking louder
C) Watch for a smile or nod of the head to signal understanding
D) Detailed information about issues that may be difficult for the receiver to understand
E) Short, plain words
, E) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Words should be pronounced clearly, stop at distinct punctuation
points and develop one point at a time.
At the end of a meeting with those of other cultures, what habit can help ensure
understanding?
A) Clarifying what will happen next
B) Being straightforward and direct
C) Assuming the listener is less knowledgeable than you
D) Using industry specific slang and jargon
E) Avoiding lengthy transitions
A) At the end of a conversation, be sure that you and the other person(s) agree on what has been
said and decided. This habit is important for any group or team, regardless of culture, in aiding
understanding.
Which of the following will aid in the effective communication process across cultures?
A) Learn how to communicate respect in various cultures
B) Understand that all members of each culture have certain practices that are true across
all cultural members
C) Control the communication to ensure the message is shaped to your needs
D) Teach others how to communicate well in your cultural context
E) Identify differences in others and aid in their need to minimize those differences
A) Recognizing our own cultural biases and working to minimize those will improve the
communication process. Communication should be meaningful to the audience, and that
audience may or may not be as culturally aware. Avoid stereotyping and be prepared to change
your habits and thoughts. Since you cannot change others, it is important that you recognize
your own cultural limitations and learn how to communicate respect for other cultures.
When developing a mentor relationship with senior executives to improve communication
and equity in the workplace, which of the following could likely improve the process?
A) Understanding that men find it easier to bond with other men
B) Understanding that women find it easier to bond with other women
