IS 301 Term 3 Exam Questions and
Correct Answers.
Decision-making meetings
Involve analysis problem-solving and in many cases persuasive communication
Minutes
Summary of the important information presented and the decisions made
Virtual meetings
Dramatically reduce costs and resource usage reduce wear and tear on employees gifting
access to wider pool of expertise
Telepresence
Enables realistic conferences in which participants thousands of miles apart almost seem to be
in the same room
Virtual. Whiteboards
Let teams collaborate in real time
80%
Amount of top executive say that listening is the most important skill needed to get things done
in the workplace
Content listening
To understand and retain the information in the speakers message
Critical listening
Understand evaluate the meaning of the speakers message on several levels
Empathetic listening
, Understand the speakers feelings needs and wants so that you can appreciate his or her point
of you regardless of whether you share the perspective
Active listening
Making a conscious effort to turn off their own filters and biases to truly understand with
the other party saying
Five steps of the listening process
Receiving, decoding, remembering, evaluating, responding
Receiving
Physically hear the message recognize it as incoming information
Decoding
Assign meaning to sound according to values believes ideas expectations Roles needs and
personal history
Remembering
Store the information for future processing
Evaluating
Analyze the quality of the information
Responding
React based on the situation and the nature of the information
Selective listening
is the most common barriers to effective listening
Selective perception
leads listeners to mold messages to fit their own conceptual framework
500 words per minute
Correct Answers.
Decision-making meetings
Involve analysis problem-solving and in many cases persuasive communication
Minutes
Summary of the important information presented and the decisions made
Virtual meetings
Dramatically reduce costs and resource usage reduce wear and tear on employees gifting
access to wider pool of expertise
Telepresence
Enables realistic conferences in which participants thousands of miles apart almost seem to be
in the same room
Virtual. Whiteboards
Let teams collaborate in real time
80%
Amount of top executive say that listening is the most important skill needed to get things done
in the workplace
Content listening
To understand and retain the information in the speakers message
Critical listening
Understand evaluate the meaning of the speakers message on several levels
Empathetic listening
, Understand the speakers feelings needs and wants so that you can appreciate his or her point
of you regardless of whether you share the perspective
Active listening
Making a conscious effort to turn off their own filters and biases to truly understand with
the other party saying
Five steps of the listening process
Receiving, decoding, remembering, evaluating, responding
Receiving
Physically hear the message recognize it as incoming information
Decoding
Assign meaning to sound according to values believes ideas expectations Roles needs and
personal history
Remembering
Store the information for future processing
Evaluating
Analyze the quality of the information
Responding
React based on the situation and the nature of the information
Selective listening
is the most common barriers to effective listening
Selective perception
leads listeners to mold messages to fit their own conceptual framework
500 words per minute
