IS 301 Term 1 Exam Questions and
Correct Answers.
_________ refers to a situation when someone has access to too much information and they are
unable to deal with it.
performing at a high level of conducting oneself with purpose and pride
What is professionalism?
primarily focuses on the decoder of the message
Which of the following is true of the audience-centered approach to communication?
the form in which a message is presented
What is a communication medium?
low context culture
__________ is one in which logic, fact, and directness are given importance.
ethnocentrism
Which of the following is the tendency to judge all other groups according to the
standards, behaviors, and customs of one's own group?
cultural competancy
__________ is an appreciation for cultural differences that affect communication and the ability
to adjust one's communication style to ensure that efforts to send and receive messages
across cultural boundaries are successful.
stakeholders
__________ are those groups affected in some way by the company's actions.
communication medium
,Which of the following is the form in which a message is presented?
decoding
After the message is received, the receiver needs to extract the idea from the message. This step
is known as __________.
communication
_________ is defined as the process of transferring information and meaning between senders
and receivers, using one or more written, oral, visual, and/or electronic media.
interactive, conversational, and usually open to all who wish to
participate The social communication model __________.
collaboration
working together to meet complex challenges
team
a unit of two or more people who share a mission and the responsibility for working together
to achieve their goal
participative management
the effort to involve employees in the company's decision making
Advantages of successful teamwork
1. Increased information and knowledge
2. increased diversity of views
3. increased acceptance of a solution
4. higher performance levels
groupthink
, peer pressures cause individual team members to withhold contrary or unpopular opinions
and go along with the decisions they don't really believe in
Disadvantages of teamwork
1. groupthink
2. hidden agendas
3. cost
hidden agendas
private, counterproductive motives, such as a desire to take control of the group, to
undermine someone else on the team, or to pursue an incompatible goal
content management system
organizes and controls website content and can include features that help team members work
together on webpages and other documents
wiki
a website that allows anyone with access to add new material and edit existing material
shared workspace
online "virtual offices" that give everyone on a team access to the same set of resources
and information
unified communication
integrates such capabilities as voice and video calling, voice and video conferencing
minutes
a summary of the important information presented and the decisions made
content listening
understanding and evaluating the meaning in the speaker's message
Correct Answers.
_________ refers to a situation when someone has access to too much information and they are
unable to deal with it.
performing at a high level of conducting oneself with purpose and pride
What is professionalism?
primarily focuses on the decoder of the message
Which of the following is true of the audience-centered approach to communication?
the form in which a message is presented
What is a communication medium?
low context culture
__________ is one in which logic, fact, and directness are given importance.
ethnocentrism
Which of the following is the tendency to judge all other groups according to the
standards, behaviors, and customs of one's own group?
cultural competancy
__________ is an appreciation for cultural differences that affect communication and the ability
to adjust one's communication style to ensure that efforts to send and receive messages
across cultural boundaries are successful.
stakeholders
__________ are those groups affected in some way by the company's actions.
communication medium
,Which of the following is the form in which a message is presented?
decoding
After the message is received, the receiver needs to extract the idea from the message. This step
is known as __________.
communication
_________ is defined as the process of transferring information and meaning between senders
and receivers, using one or more written, oral, visual, and/or electronic media.
interactive, conversational, and usually open to all who wish to
participate The social communication model __________.
collaboration
working together to meet complex challenges
team
a unit of two or more people who share a mission and the responsibility for working together
to achieve their goal
participative management
the effort to involve employees in the company's decision making
Advantages of successful teamwork
1. Increased information and knowledge
2. increased diversity of views
3. increased acceptance of a solution
4. higher performance levels
groupthink
, peer pressures cause individual team members to withhold contrary or unpopular opinions
and go along with the decisions they don't really believe in
Disadvantages of teamwork
1. groupthink
2. hidden agendas
3. cost
hidden agendas
private, counterproductive motives, such as a desire to take control of the group, to
undermine someone else on the team, or to pursue an incompatible goal
content management system
organizes and controls website content and can include features that help team members work
together on webpages and other documents
wiki
a website that allows anyone with access to add new material and edit existing material
shared workspace
online "virtual offices" that give everyone on a team access to the same set of resources
and information
unified communication
integrates such capabilities as voice and video calling, voice and video conferencing
minutes
a summary of the important information presented and the decisions made
content listening
understanding and evaluating the meaning in the speaker's message
