TACO BELL SHIFT LEAD COMPREHENSIVE EXAMS
2025/2026 QUESTIONS WITH ANSWERS TAGGED A+
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
It is Saturday night and Mike's first close alone. Lisa opened but stays with Mike to get
his shift started. - ✔✔E
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Michelle remembered that she didn't enter a transfer yesterday. She calls the MIC to fix
the problem. - ✔✔C
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Mark is late and the store is really busy. Sue hopes that Mark is okay. - ✔✔A
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Two minutes before close, six guests walk into the dining room. Lesley smiles and
welcomes them. - ✔✔B
, ✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Ann has two new team members starting tonight. She is excited about starting their
training. - ✔✔D
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Brian inspects the store after close to make sure everything is cleaned and stocked. -
✔✔C
✔✔When giving directions you want to:
A)Ask the person to do the task so they think you are nice
B) Tell the person to do the task so they know they do not have a choice
C) Ask the person to do the task because it shows respect
D) Tell the person to do the task so they know you are serious - ✔✔C
✔✔What do you do when a customer complains they were shorted $3? - ✔✔Apologize
for the error and give the customer the $3.
✔✔Why must we treat all people the same in spite of race, sex, age, or other
differences? - ✔✔1. The law requires it
2. Customers may tell others it is a good place to eat and to work
3. People who feel welcome will want to come back and possibly work for you
✔✔What task should you complete before opening the doors for business in the
morning? - ✔✔The Customer Satisfaction Walk
✔✔During a closing shift, what is your #1 priority? - ✔✔Customer Service
2025/2026 QUESTIONS WITH ANSWERS TAGGED A+
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
It is Saturday night and Mike's first close alone. Lisa opened but stays with Mike to get
his shift started. - ✔✔E
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Michelle remembered that she didn't enter a transfer yesterday. She calls the MIC to fix
the problem. - ✔✔C
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Mark is late and the store is really busy. Sue hopes that Mark is okay. - ✔✔A
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Two minutes before close, six guests walk into the dining room. Lesley smiles and
welcomes them. - ✔✔B
, ✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Ann has two new team members starting tonight. She is excited about starting their
training. - ✔✔D
✔✔Match a "How We Win Principle" to the scenario":
A. Believe in all people
B. We are customer maniacs
C. Go for breakthrough
D. Build Know How
E. Take the hill teamwork
F. Recognize! Recognize! Recognize!
Brian inspects the store after close to make sure everything is cleaned and stocked. -
✔✔C
✔✔When giving directions you want to:
A)Ask the person to do the task so they think you are nice
B) Tell the person to do the task so they know they do not have a choice
C) Ask the person to do the task because it shows respect
D) Tell the person to do the task so they know you are serious - ✔✔C
✔✔What do you do when a customer complains they were shorted $3? - ✔✔Apologize
for the error and give the customer the $3.
✔✔Why must we treat all people the same in spite of race, sex, age, or other
differences? - ✔✔1. The law requires it
2. Customers may tell others it is a good place to eat and to work
3. People who feel welcome will want to come back and possibly work for you
✔✔What task should you complete before opening the doors for business in the
morning? - ✔✔The Customer Satisfaction Walk
✔✔During a closing shift, what is your #1 priority? - ✔✔Customer Service
