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VA Form 21-22 - CORRECT ANSWER-In an order for a Service organization to represent
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a veteran, the Veteran must complete documentation bestowing power of attorney rights
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to the organization. This authorization is documented on VA Form 21-22 Appointment of
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Service Organization as Claimants (POA)
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What is a (VSO) Veterans Service Officer authorized to do for a claimants claim? -
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CORRECT ANSWER-A VSO is authorized to prepare, present, and prosecute a claimants
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claim and has the authority to review the claimant records, present evidence on behalf of
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the claimant, submit an intent to file, non-original claim, a notice of disagreement, or a
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substantive appeal on behalf of the claimant, and withdraw an appeal.
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What is a (VSO) Veterans Service Officer not authorized to do for a claimants claim? -
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CORRECT ANSWER-A VSO may not sign original applications for veterans benefits or
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other forms requiring claimant certification such as eligibility verification report
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If a (VSO) Veteran Service Officer suspects the claimant has provided fraudulent
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information he or she should do what? - CORRECT ANSWER-Advise the Claimant that
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this is against the law
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Under what circumstances can an accredited VSO discuss the veterans claims information
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with someone else? - CORRECT ANSWER-When permission to do so has been obtained
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from the veteran.
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Why did congress decide to charter Veterans Organizations whos sole purpose was to
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provide assistance to veterans at no cost? - CORRECT ANSWER-In order to offset the
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loss of attorneys, after a limit was placed on attorney fees for representing veterans..
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The Department of Veterans Affairs is comprised of how many Administrations? -
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CORRECT ANSWER-3
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1. Veterans Health Administration Il` Il` Il` Il`
2. National Cemetery Administration Il` Il` Il` Il`
3. Veterans Benefits Administration
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Name the 3 Administrations that comprise The Department of Veterans Affairs? -
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CORRECT ANSWER-1. Veterans Health Administration
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2. National Cemetery Administration Il` Il` Il` Il`
3. Veterans Benefits Administration
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(BVA) The Board of Veterans Appeals? - CORRECT ANSWER-An independent body
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that decides appeals in questions regarding all Veterans Benefits
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, What does the (BVA) Board of Veterans Appeals have jurisdiction over? - CORRECT
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ANSWER-Final decision on Appeals and on any non-medical decision made elsewhere in
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the VA
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When the appeals process begins, for the first steps of the process the appeals remain
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where? - CORRECT ANSWER-VBA Regional Office
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When is Jurisdictions of an appeal transferred from the VBA RO to the BVA - CORRECT
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ANSWER-Once the appeal has been certified to BVA then jurisdiction is transferred to
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BVA located in Washington DC.
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VBA? - CORRECT ANSWER-Veterans Benefits Administration
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RO? - CORRECT ANSWER-1. Regional Office
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2. VBA Regional Benefits Office
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What are the divisions of an (RO) VBA Regional Benefits Office? - CORRECT
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ANSWER-1. (VSC) Veterans Service Center- largest division, handles all compensation Il` Il` Il` Il` Il` Il` Il` Il` Il`
and pensions claims from initial recipient to final decision
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2. Loan guaranty
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3. Voc Rehabilitation and employment
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What is the function of the (VSC) Veterans Service Center? - CORRECT ANSWER-
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(VSC) Veterans Service Center- largest division, handles all compensation and
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pensions claims from initial recipient to final decision
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How do you define a VA Claim? - CORRECT ANSWER-Claim means a written
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communication requesting a determination of entitlement or evidencing a belief of Il` Il` Il` Il` Il` Il` Il` Il` Il` Il`
entitlement, to a specific benefit under the laws of the DVA submitted on an application.
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Date of Receipt? - CORRECT ANSWER-Refers to the date on which a claim,
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information or evidence was received by the DVA.
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What is the eligibility exception for someone with a dishonorable discharge (COD) Charter
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of Discharge?? - CORRECT ANSWER-A dishonorable discharge or statutory bar is not
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binding on VA if it is determined that the individual was INSANE when committing the acts
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that resulted in the discharge.
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FSM? - CORRECT ANSWER-(FSM) Former Service Member
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What are the steps in a VA Claim? - CORRECT ANSWER-Step 1- Claim Received- (FSM)
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Former Service Member files a claim , claim is forwarded to (VBA) Veterans Benefits
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Administration
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Step 2- Evidence Gathering- VBA will requests all required Federal records from the
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military, to include personal and medical records; Notice is sent to FSM or survivor to
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provide due process and request info to FSM discharge; Notice e explains the right to a
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personal hearing before decision is made; FSM has 60 days to respond.
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Step 3- Decision- VBA reviews the evidence and decides if the FSM's characterization
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of discharge is a bar for benefits
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Step 4- Notification- notification is sent to the FSM or survivor.
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