AMAZON ACADEMY FINAL EXAM
STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS
Area Readiness is the process of verifying the station is ready to use by associates. As
a manager, you own your department's Area Readiness. Where will you report all of
your actions taken to correct any Area Readiness failures? - Answer-The Gemba Board
Which of the following are visual indicators that area readiness has not been prioritized?
- Answer-All of the above
Several Inbound trailers have been docked late at the station during the week and the
flow of traffic is a concern. You are assigned to help improve yard safety and efficiency
at your station. How should you approach this? - Answer-Speak to yard marshals and
instill best practices for directing the flow of traffic.
During your Sort Shift you have an Associate who reports they have a cut on their hand
from the conveyor belt. The injury is contained and treated with basic first aid. The area
is declared safe. The associate is okay, their hand hurts, and will seek outside medical
treatment. What should you do next? - Answer-If an emergency: call 911; If a non
emergency contact nurses on demand first (applicable to US. Not Canada) and then
complete the injury form
You have 3347 packages for an ADHOC sort. Average SPR for your Flex routes is 40
for each flex route. Your total Flex pool for any given day is 120. You have already used
40 routes from your flex pool for PFSD earlier in the day. How much volume will roll to
the next cycle due to not having enough Flex Drivers? - Answer-147 rolled volume
During your handoff walk with your counterpart sort manager, they inform you that the
upstream sort center informed them that your station will have a trailer containing 3,500
packages arriving AFTER your megacycle shift leaves for the day. Your station does not
have a flex shift. You need to determine how much VET you will need to submit in order
to process the volume from 12:00 to 14:00. This 2 hour shift will still include 7 minutes of
fast start. Your ops manager informed you your rate goals for the respective sort paths.
Your crash requires you to use 2 fingers. The OTR team informed you they will run
FLEX dispatch so you just need to focus on sortation. Here are your planned rates:
Water Spider: 2,000 Unloader: 1,200 Inductor: 1,200 Pusher: 1,200 Diverter: 1,000 Pick
to Buffer: 200 Problem Solve: 1 for each finger used - Answer-21 Vet
Where do you submit the TBA file in order for routing to begin for an ADHOC sort? -
Answer-CO Work Assignment Queue System
, When filling out the Request Form which of the following fields are required? - Answer-
All of the Above
You have 4640 packages for an ADHOC sort. Average SPR for your Flex routes is 40
for 4 hour routes. Your max wave capacity is 20 routes, with blocks scheduled every 30
minutes. Flex acceptance is 80% per block time. The first block is scheduled for 14:00.
The last time packages can be delivered is at 21:00. For a 4 hour route Based on this
time, how many routes will not be able to dispatch due to block length/time of day? -
Answer-4 Routes
While managing our Hazardous Waste Storage Area we are required to post and
maintain a list of associates authorized to: (Select The Two That Apply)
Enter the Hazardous Waste Storage Area Sign Hazardous Waste Shipping Manifests
Empty Hazardous Waste Containers Order Hazmat PPE - Answer-1 and 2 Only
You are an Area Manager checking on the quality of how your pick carts are being
loaded with bags and overflow packages. The OTR Manager reports that a Driver had
trouble loading their route in the van due to the overflow packages being stacked on top
of the bags on the pick cart. What should you do? - Answer-Ensure that the associate
who picked the route is trained and coached on the proper cart loading process.
Network Goal for Engage is that all associates are engaged with at least once: -
Answer-Every 30 days
You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs.
What is the first step in the reasonable suspicion protocol? Which of these best describe
the problem solve role on loadout? - Answer-Associate that resolves partially picked
routes, audits route for accuracy, and investigates staging or container errors
throughout the station. Assists DA's that are missing items by either physically finding
the item or removing from DA's route.
You are a sort manager and you just noticed that one of your Cycle 1 line hauls are late.
Which tool do you use to submit a late line haul ticket? - Answer-Freight Management
Console
Your Ops is checking your team's Standard Work Checklist (SWC) at the end of each
shift to verify completion and you notice one manager's tasks were marked at the same
time which is at the beginning of their shift. Why is this not SOP? - Answer-Removes
leadership visibility on when tasks are being completed throughout shift and ensuring
they are actually being completed
When should Induct Management be changed to the correct Sort cycle? - Answer-NOT
after uploading the preshift SPT to siphon
What is the responsibility of the Problem Solve/Repack Associate? (Select the two that
apply)
STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS
Area Readiness is the process of verifying the station is ready to use by associates. As
a manager, you own your department's Area Readiness. Where will you report all of
your actions taken to correct any Area Readiness failures? - Answer-The Gemba Board
Which of the following are visual indicators that area readiness has not been prioritized?
- Answer-All of the above
Several Inbound trailers have been docked late at the station during the week and the
flow of traffic is a concern. You are assigned to help improve yard safety and efficiency
at your station. How should you approach this? - Answer-Speak to yard marshals and
instill best practices for directing the flow of traffic.
During your Sort Shift you have an Associate who reports they have a cut on their hand
from the conveyor belt. The injury is contained and treated with basic first aid. The area
is declared safe. The associate is okay, their hand hurts, and will seek outside medical
treatment. What should you do next? - Answer-If an emergency: call 911; If a non
emergency contact nurses on demand first (applicable to US. Not Canada) and then
complete the injury form
You have 3347 packages for an ADHOC sort. Average SPR for your Flex routes is 40
for each flex route. Your total Flex pool for any given day is 120. You have already used
40 routes from your flex pool for PFSD earlier in the day. How much volume will roll to
the next cycle due to not having enough Flex Drivers? - Answer-147 rolled volume
During your handoff walk with your counterpart sort manager, they inform you that the
upstream sort center informed them that your station will have a trailer containing 3,500
packages arriving AFTER your megacycle shift leaves for the day. Your station does not
have a flex shift. You need to determine how much VET you will need to submit in order
to process the volume from 12:00 to 14:00. This 2 hour shift will still include 7 minutes of
fast start. Your ops manager informed you your rate goals for the respective sort paths.
Your crash requires you to use 2 fingers. The OTR team informed you they will run
FLEX dispatch so you just need to focus on sortation. Here are your planned rates:
Water Spider: 2,000 Unloader: 1,200 Inductor: 1,200 Pusher: 1,200 Diverter: 1,000 Pick
to Buffer: 200 Problem Solve: 1 for each finger used - Answer-21 Vet
Where do you submit the TBA file in order for routing to begin for an ADHOC sort? -
Answer-CO Work Assignment Queue System
, When filling out the Request Form which of the following fields are required? - Answer-
All of the Above
You have 4640 packages for an ADHOC sort. Average SPR for your Flex routes is 40
for 4 hour routes. Your max wave capacity is 20 routes, with blocks scheduled every 30
minutes. Flex acceptance is 80% per block time. The first block is scheduled for 14:00.
The last time packages can be delivered is at 21:00. For a 4 hour route Based on this
time, how many routes will not be able to dispatch due to block length/time of day? -
Answer-4 Routes
While managing our Hazardous Waste Storage Area we are required to post and
maintain a list of associates authorized to: (Select The Two That Apply)
Enter the Hazardous Waste Storage Area Sign Hazardous Waste Shipping Manifests
Empty Hazardous Waste Containers Order Hazmat PPE - Answer-1 and 2 Only
You are an Area Manager checking on the quality of how your pick carts are being
loaded with bags and overflow packages. The OTR Manager reports that a Driver had
trouble loading their route in the van due to the overflow packages being stacked on top
of the bags on the pick cart. What should you do? - Answer-Ensure that the associate
who picked the route is trained and coached on the proper cart loading process.
Network Goal for Engage is that all associates are engaged with at least once: -
Answer-Every 30 days
You notice an associate stumbling, behaving unsafely, and they smell of alcohol/drugs.
What is the first step in the reasonable suspicion protocol? Which of these best describe
the problem solve role on loadout? - Answer-Associate that resolves partially picked
routes, audits route for accuracy, and investigates staging or container errors
throughout the station. Assists DA's that are missing items by either physically finding
the item or removing from DA's route.
You are a sort manager and you just noticed that one of your Cycle 1 line hauls are late.
Which tool do you use to submit a late line haul ticket? - Answer-Freight Management
Console
Your Ops is checking your team's Standard Work Checklist (SWC) at the end of each
shift to verify completion and you notice one manager's tasks were marked at the same
time which is at the beginning of their shift. Why is this not SOP? - Answer-Removes
leadership visibility on when tasks are being completed throughout shift and ensuring
they are actually being completed
When should Induct Management be changed to the correct Sort cycle? - Answer-NOT
after uploading the preshift SPT to siphon
What is the responsibility of the Problem Solve/Repack Associate? (Select the two that
apply)
