FIVE GUYS CERTIFICATION QUESTIONS & ANSWERS
When & where did the first Five Guys location open? - Answers :1986 - Arlington, VA
From 1986 - 2001 what happens with Five Guys? - Answers :Opening of 5 locations
around the D.C. Metro area, gains small "cult-like" following
Where does Five Guys franchise in 2002? - Answers :Virginia & Maryland
What happens to the Five Guys chain in 2003? - Answers :Five Guys sell out of
franchise territory within 18 months and starts to open the rest of the country for
franchise rights
How many ways can you build a burger at Five Guys? - Answers :Over 250,000
combinations possible
What kind of ground beef do we use? - Answers :100% American fresh ground beef,
except in Canada & UK where meat is local
How many freezers do we have in each store/location? - Answers :None, nothing is
ever frozen
What kind of fry oil/potatoes do we use? - Answers :Only peanut oil and potatoes only
grown above the 42nd parallel
What is special about our menu? - Answers :Our menu is trans-fat free
What are the names of The Five Guys? - Answers :Jim, Matt, Chad, Ben, and Tyler
Customer perception starts where? - Answers :In the parking lot, parking lot and curb in
front should be totally clean
Where should there be absolutely no grease stains? - Answers :In front of the doors
When and where should mats be placed? - Answers :During inclement weather they
should be in front of all entrances
What should the doors look like? - Answers :Clean and smudge free
How many and what kind of signs should every Five Guys have? - Answers :There
should be 2 functioning neon open signs
Signage should have what information on it? - Answers :Hours of operation, Store
phone #, online ordering available
, How should music be set? - Answers :Appropriate level, easy to hear person next to
you but not the tables across the room
How should lighting be set? - Answers :Bright & inviting, never a burned out bulb in Five
Guys
How and when should trash be changed? - Answers :Cans should never be more than
1/2 full, never changed in front of a customer
How should potatoes/peanut oil be stacked? - Answers :"Lincoln Log Style" for
potatoes, 5 high against a wall or window and 4 when free-standing. Peanut oil should
never be more than 2 high
When should dunnage racks be taken out of dining room? - Answers :As soon as they
are empty, should be out of the way
How should peanuts be set up in dining room? - Answers :There should be 2 available
at all times, refilled as soon as they hit 3/4 full. All equipped with a 5oz metal scoop and
1/4 sleeve of boats
What should be located at each register? - Answers :A laminated toppings card and a
tip jar labeled "TIPS", spiked with 5 ones to encourage tipping, both available to
customers
Significance of comment board? - Answers :Should be easily accessible and full
stocked
Cold food should be stored between what temp range? - Answers :33 to 41 degrees
Fahrenheit/.6 to 5 degrees celsius
Hot food should be stored at what temp? - Answers :Above 140 degrees Fahrenheit/60
degrees celsius
Cold foods must me returned to safety zone within what time? - Answers :2 hours
How high must shelving be off the ground? - Answers :6 inches
Always change gloves when? - Answers :Leaving the kitchen or if they are dirty
Forms of food contamination? - Answers :Biological - Pathogens
Chemical - Cleaning sanitizing agents
Physical - Foreign Object, any of these enter food
Name the 6 pathogens - Answers :Shigella, Salmonella, Salmonella non-typhoidal, E-
Coli, Hepatitis A, Norovirus
When & where did the first Five Guys location open? - Answers :1986 - Arlington, VA
From 1986 - 2001 what happens with Five Guys? - Answers :Opening of 5 locations
around the D.C. Metro area, gains small "cult-like" following
Where does Five Guys franchise in 2002? - Answers :Virginia & Maryland
What happens to the Five Guys chain in 2003? - Answers :Five Guys sell out of
franchise territory within 18 months and starts to open the rest of the country for
franchise rights
How many ways can you build a burger at Five Guys? - Answers :Over 250,000
combinations possible
What kind of ground beef do we use? - Answers :100% American fresh ground beef,
except in Canada & UK where meat is local
How many freezers do we have in each store/location? - Answers :None, nothing is
ever frozen
What kind of fry oil/potatoes do we use? - Answers :Only peanut oil and potatoes only
grown above the 42nd parallel
What is special about our menu? - Answers :Our menu is trans-fat free
What are the names of The Five Guys? - Answers :Jim, Matt, Chad, Ben, and Tyler
Customer perception starts where? - Answers :In the parking lot, parking lot and curb in
front should be totally clean
Where should there be absolutely no grease stains? - Answers :In front of the doors
When and where should mats be placed? - Answers :During inclement weather they
should be in front of all entrances
What should the doors look like? - Answers :Clean and smudge free
How many and what kind of signs should every Five Guys have? - Answers :There
should be 2 functioning neon open signs
Signage should have what information on it? - Answers :Hours of operation, Store
phone #, online ordering available
, How should music be set? - Answers :Appropriate level, easy to hear person next to
you but not the tables across the room
How should lighting be set? - Answers :Bright & inviting, never a burned out bulb in Five
Guys
How and when should trash be changed? - Answers :Cans should never be more than
1/2 full, never changed in front of a customer
How should potatoes/peanut oil be stacked? - Answers :"Lincoln Log Style" for
potatoes, 5 high against a wall or window and 4 when free-standing. Peanut oil should
never be more than 2 high
When should dunnage racks be taken out of dining room? - Answers :As soon as they
are empty, should be out of the way
How should peanuts be set up in dining room? - Answers :There should be 2 available
at all times, refilled as soon as they hit 3/4 full. All equipped with a 5oz metal scoop and
1/4 sleeve of boats
What should be located at each register? - Answers :A laminated toppings card and a
tip jar labeled "TIPS", spiked with 5 ones to encourage tipping, both available to
customers
Significance of comment board? - Answers :Should be easily accessible and full
stocked
Cold food should be stored between what temp range? - Answers :33 to 41 degrees
Fahrenheit/.6 to 5 degrees celsius
Hot food should be stored at what temp? - Answers :Above 140 degrees Fahrenheit/60
degrees celsius
Cold foods must me returned to safety zone within what time? - Answers :2 hours
How high must shelving be off the ground? - Answers :6 inches
Always change gloves when? - Answers :Leaving the kitchen or if they are dirty
Forms of food contamination? - Answers :Biological - Pathogens
Chemical - Cleaning sanitizing agents
Physical - Foreign Object, any of these enter food
Name the 6 pathogens - Answers :Shigella, Salmonella, Salmonella non-typhoidal, E-
Coli, Hepatitis A, Norovirus
