PCMH-AC questions with 100%
complete solutions graded A+
What is AC - correct answer ✔✔Patient-Centered Access to Continuity
What is AC Concept? - correct answer ✔✔Patients/families/caregivers have 24/7 access to
clinical advice and appropriate care facilitated by their designated clinician/care team and
supported by access to their medical record. The practice considers the needs and preferences
of the patient population when establishing and updating standards for access.
What is AC Competency A: 01-09 - correct answer ✔✔PATIENT ACCESS TO THE PRACTICE: The
practice enhances patient access by providing appointments and clinical advice based on
patients' needs.
What is AC Competency B: 10-14 - correct answer ✔✔EMPANELMENT AND ACCESS TO THE
MEDICAL RECORD: Practices support continuity through empanelment and systematic access to
the patient's medical record.
What is AC-01 (Core) Access Needs and Preferences: Assesses the access needs and preferences
of the patient population? - correct answer ✔✔Guidance: The practice evaluates patient access
from collected data (i.e., survey, patient interviews, comment box) to determine if existing
access methods are sufficient for its population. Alternative methods for access may include
evening/weekend hours, types of appointments or telephone advice.
What is the evidence for AC-01 (Core) Access Needs and Preferences? - correct answer
✔✔Documented Process AND Evidence
Documented Process is shareable across practice sites.
, What is AC-02 (Core) Same-Day Appointment: Provides same-day appointments for routine and
urgent care to meet identified patient needs? - correct answer ✔✔The practices reserves time
on the daily appointment schedule to accommodate patient requests for a same-day
appointment for routine and for urgent care needs. The time frames allocated for these
appointment types are determined by the practice and based on the needs of the patient
population, as defined in AC-
What can be used for evidence for AC-02 (Core) Same-Day Appointment - correct answer ✔✔1)
A 5-day schedule to demonstrate that appointments are available
2) A report demonstrating that same-day appointments were used
3) Significant patient-reported satisfaction with access, based on AC-01 data.
What is the evidence requirements for AC-02 (Core) Same-Day Appointment - correct answer
✔✔Documented process AND Evidence of implementation. Documented process is shareable
across practice sites.
What is AC-03 (Core) Appointments Outside Business Hours: Provides routine and urgent
appointments outside regular business hours to meet identified patient needs. - correct answer
✔✔The practice recognizes that patients' care needs are not confined to normal operating
hours, and therefore offers routine and urgent care appointments outside typical business
hours. For example: a practice may open for appointments at 7 a.m. or remain open until 8 p.m.
on certain days or open on alternating Saturdays. A documented process is not required if
extended hours are provided at he practice site.
AC-03 (Core) Appointments Outside Business Hours: How can a small practice with limited
employees meet this criteria? - correct answer ✔✔A practice that cannot provide care outside
regular business hours (e.g., a small practice with limited employees) may arrange for patients
to schedule appointments with other facilities or clinicians. The practice may use an urgent care
center in the same health system for urgent and routine appointments outside regular business
hours, or an urgent care center in the community that has access to patient records.
complete solutions graded A+
What is AC - correct answer ✔✔Patient-Centered Access to Continuity
What is AC Concept? - correct answer ✔✔Patients/families/caregivers have 24/7 access to
clinical advice and appropriate care facilitated by their designated clinician/care team and
supported by access to their medical record. The practice considers the needs and preferences
of the patient population when establishing and updating standards for access.
What is AC Competency A: 01-09 - correct answer ✔✔PATIENT ACCESS TO THE PRACTICE: The
practice enhances patient access by providing appointments and clinical advice based on
patients' needs.
What is AC Competency B: 10-14 - correct answer ✔✔EMPANELMENT AND ACCESS TO THE
MEDICAL RECORD: Practices support continuity through empanelment and systematic access to
the patient's medical record.
What is AC-01 (Core) Access Needs and Preferences: Assesses the access needs and preferences
of the patient population? - correct answer ✔✔Guidance: The practice evaluates patient access
from collected data (i.e., survey, patient interviews, comment box) to determine if existing
access methods are sufficient for its population. Alternative methods for access may include
evening/weekend hours, types of appointments or telephone advice.
What is the evidence for AC-01 (Core) Access Needs and Preferences? - correct answer
✔✔Documented Process AND Evidence
Documented Process is shareable across practice sites.
, What is AC-02 (Core) Same-Day Appointment: Provides same-day appointments for routine and
urgent care to meet identified patient needs? - correct answer ✔✔The practices reserves time
on the daily appointment schedule to accommodate patient requests for a same-day
appointment for routine and for urgent care needs. The time frames allocated for these
appointment types are determined by the practice and based on the needs of the patient
population, as defined in AC-
What can be used for evidence for AC-02 (Core) Same-Day Appointment - correct answer ✔✔1)
A 5-day schedule to demonstrate that appointments are available
2) A report demonstrating that same-day appointments were used
3) Significant patient-reported satisfaction with access, based on AC-01 data.
What is the evidence requirements for AC-02 (Core) Same-Day Appointment - correct answer
✔✔Documented process AND Evidence of implementation. Documented process is shareable
across practice sites.
What is AC-03 (Core) Appointments Outside Business Hours: Provides routine and urgent
appointments outside regular business hours to meet identified patient needs. - correct answer
✔✔The practice recognizes that patients' care needs are not confined to normal operating
hours, and therefore offers routine and urgent care appointments outside typical business
hours. For example: a practice may open for appointments at 7 a.m. or remain open until 8 p.m.
on certain days or open on alternating Saturdays. A documented process is not required if
extended hours are provided at he practice site.
AC-03 (Core) Appointments Outside Business Hours: How can a small practice with limited
employees meet this criteria? - correct answer ✔✔A practice that cannot provide care outside
regular business hours (e.g., a small practice with limited employees) may arrange for patients
to schedule appointments with other facilities or clinicians. The practice may use an urgent care
center in the same health system for urgent and routine appointments outside regular business
hours, or an urgent care center in the community that has access to patient records.
