TEST BANK HUMAN RESOURCES MANAGEMENT IN CANADA DESSLER G., COLE N 15th Canadian Edition

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition byGary Dessler
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Chapters1 - 17
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. s Choose the one alternative that best completes the statement or answers the question. s s s s s s s s s s s s




1) Human resources management refers to: s s s s




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. s s s s s s




C) all managerial activities.s s




D) concepts and techniques used in leading people at work. s s s s s s s s




E) management techniques for controlling people at work. s s s s s s




2) The knowledge, education, training, skills, and expertise ofa firm's workers is known as:
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A) physicalcapital. s




B) management's philosophy. s




C) human capital. s




D) production capital. s




E) culturaldiversity. s




3) Human resources practices that support strategy include: s s s s s s




A) performance management. s




B) production scheduling. s




C) policies and procedures. s s




D) staffing practices. s




E) rewards practices. s




4) A companyutilizes a systemto measure the impact ofHuman Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balanced strategy. s




C) Human Capital Index. s s




D) balanced scorecard. s




E) none of the above. s s s




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
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sresources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. s s s s s s




B) diversityprograms. s




C) employee recognition programs. s s




D) employee relations activity. s s




E) job design indicators. s s




6) HR department staff members are traditionallyinvolved in keyoperational responsibilities. Which of the
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sfollowing is an operational responsibility?
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A) setting goals and objectives s s s




B) collecting metrics s




C) analyzing metrics s




D) interpreting human right laws s s s




E) interpreting health and safety legislation s s s s

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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and the outcome ofrecent arbitration hearings and court decisions is most closelyrelated with which of the following HR
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activities?
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A) serving as a consultant s s s




B) formulating policies and procedures s s s




C) offering advice s




D) providing services s




E) serving as a change agent s s s s




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is known
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as
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A) hiring temporaryemployees. s s




B) payroll and benefits administration. s s s




C) contract administration. s




D) outsourcing.
E) labour-management relations. s




9) The company's plan for how it will balance its internal strengths and weaknesses with external
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sopportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. s




B) strategy.
C) environmental scanning. s




D) policies and procedures. s s




E) none of the above. s s s




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation and incentive plans, information about pending legislative changes and availabilityof talent in the
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labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. s




B) an employee engagement survey.
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C) an external market survey.
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D) an envrionmental study. s s




E) an external opportunities/threats study.
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11) The HR manager ofSmith & Yu companywas heavily involved in a downsizing exercise ofthe company's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employee retention
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programs as well as restructuring ofthe business following the downsizing. This is an example of HR's role in:
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A) formulating strategy. s




B) operational activities. s




C) environmental scanning. s




D) environmental scanning and executing strategy. s s s s




E) executing strategy. s




12) The core values, beliefs, and assumptions that are widely shared bymembers ofan organization are known as:
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A) organizational climate. s




B) the strategic plan.
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C) the mission statement.
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D) organizational culture. s




E) the pervading atmosphere.
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