Six Sigma Black Belt Session 3 Exam Questions with Correct Answers| Latest Update
Guaranteed Success
Which is the best description of the term "Operational Definition"?
A) Defines processes required by operations.
B) Provides a clear, unambiguous acceptance standard.
C) Defines the operations process flow.
D) Provides guidance on disposition of non-conforming parts.
E) Provides standardized work instructions. B) Provides a clear, unambiguous acceptance
standard.
An improvement team at an auto repair shop is working on an operational definition of the
critical to quality characteristic 'fast service time for oil-change jobs'. From their analysis of the
VOC data it was determined that this time should be not more than 20 minutes. Which of the
following gives the most accurate operational definition for this characteristic?
A) The time taken to drain out the oil in the engine and replace it with the new oil should not
exceed 20 minutes.
B) The total time from customer entry into the shop to customer exit from the shop should not
exceed 20 minutes.
C) Total time taken from when customer requests an oil change to when they drive out of the
parking lot should be 20 minutes or less.
D) The total time starting when the customer joins the wait line to the time the car keys are
handed back after the oil change, should not exceed 20 minutes. D) The total time starting
when the customer joins the wait line to the time the car keys are handed back after the oil
change, should not exceed 20 minutes.
A project team at a major rental car chain prepared an CTQC Tree to better understand the key
drivers for meeting customer needs. Follow this link to review the CTQC Tree then answer the
question.
Which driver's CTQC's are poorly written and why?
Guaranteed Success
Which is the best description of the term "Operational Definition"?
A) Defines processes required by operations.
B) Provides a clear, unambiguous acceptance standard.
C) Defines the operations process flow.
D) Provides guidance on disposition of non-conforming parts.
E) Provides standardized work instructions. B) Provides a clear, unambiguous acceptance
standard.
An improvement team at an auto repair shop is working on an operational definition of the
critical to quality characteristic 'fast service time for oil-change jobs'. From their analysis of the
VOC data it was determined that this time should be not more than 20 minutes. Which of the
following gives the most accurate operational definition for this characteristic?
A) The time taken to drain out the oil in the engine and replace it with the new oil should not
exceed 20 minutes.
B) The total time from customer entry into the shop to customer exit from the shop should not
exceed 20 minutes.
C) Total time taken from when customer requests an oil change to when they drive out of the
parking lot should be 20 minutes or less.
D) The total time starting when the customer joins the wait line to the time the car keys are
handed back after the oil change, should not exceed 20 minutes. D) The total time starting
when the customer joins the wait line to the time the car keys are handed back after the oil
change, should not exceed 20 minutes.
A project team at a major rental car chain prepared an CTQC Tree to better understand the key
drivers for meeting customer needs. Follow this link to review the CTQC Tree then answer the
question.
Which driver's CTQC's are poorly written and why?
