Six Sigma Black Belt Session 2 Exam Questions with Correct Answers| Latest Update
Guaranteed Success
A Lean Six Sigma Champion initiated a project to re-engineer the supply chain for a provider of
cleaning services. The team leader communicated the project objective in clear terms. Since she
was an avid NASCAR fan, conversation in team meetings seemed to always drift toward current
events on the racing circuit. Many brainstorming sessions were conducted to examine how the
supply chain could be improved if the whole company was reorganized. Team business was
handled in a relaxed fashion that kept everybody happy. Sometimes, the team leader appeared
to be disengaged. After six months, the project champion was growing increasingly frustrated
by the lack of progress. From this brief description, which primary leadership characteristics
were missing in the team leader?
A) Vision, Passion
B) Passion, Communication
C) Action-orientation, Character
D) Passion, Action-orientation
E) Character, Vision D) Passion, Action-orientation
During the team development process, at what step do team members reconcile their
competing loyalties, agendas, and responsibilities?
A) Forming
B) Storming
C) Norming
D) Performing
E) Warming C) Norming
What action could you take to help your team progress through the storming phase?
A) Share all information regarding the team charter and scope of team authority.
B) Use the S.M.A.R.T. process to guide objective/goal-setting.
C) Consolidate the gains by encouraging real dialogue - an open exchange of ideas.
Guaranteed Success
A Lean Six Sigma Champion initiated a project to re-engineer the supply chain for a provider of
cleaning services. The team leader communicated the project objective in clear terms. Since she
was an avid NASCAR fan, conversation in team meetings seemed to always drift toward current
events on the racing circuit. Many brainstorming sessions were conducted to examine how the
supply chain could be improved if the whole company was reorganized. Team business was
handled in a relaxed fashion that kept everybody happy. Sometimes, the team leader appeared
to be disengaged. After six months, the project champion was growing increasingly frustrated
by the lack of progress. From this brief description, which primary leadership characteristics
were missing in the team leader?
A) Vision, Passion
B) Passion, Communication
C) Action-orientation, Character
D) Passion, Action-orientation
E) Character, Vision D) Passion, Action-orientation
During the team development process, at what step do team members reconcile their
competing loyalties, agendas, and responsibilities?
A) Forming
B) Storming
C) Norming
D) Performing
E) Warming C) Norming
What action could you take to help your team progress through the storming phase?
A) Share all information regarding the team charter and scope of team authority.
B) Use the S.M.A.R.T. process to guide objective/goal-setting.
C) Consolidate the gains by encouraging real dialogue - an open exchange of ideas.
