Certified Radiology Administrator -
Operations Management Exam
questions and answers.
Certified Radiology Administrator -
Operations Management Exam
questions and answers.
Which of the following does NOT relate to Operations Management?
a. Customer Satisfaction
B. Negotiating
C. Maximizing resources
D. Employee recruitment - ANSWER D. Employee recruitment
One of the best ways to prevent bias and increase the likelihood of accurate responses in customer
satisfaction measurement methods is to:
A. Use multiple formats and vary the timing of any survey methods you're sending out
B. Use the same format and vary the timing of any survey methods you're sending out
C. Use multiple formats and the same timing for any survey methods you're sending out
D. Use the same format and the same timing for any survey methods you're sending out - ANSWER A.
Use multiple formats and vary the timing of any survey methods you're sending out
Total quality management is very ______________________ focused.
A. Staff
B. Customer
C. Radiologist
D. Hospital - ANSWER B. Customer
What does CQI stand for?
A. Customer quality improvement
, Certified Radiology Administrator -
Operations Management Exam
questions and answers.
B. Continuous quality improvement
C. Continuous quality installations
D. Constant quality innovation - ANSWER B. Continuous quality improvement
Which of the following is NOT a skill associated with responding to customer surveys?
A. Responding to customer needs
B. Evaluating opportunities for change
C. Interpreting survey results
D. Ignoring complaints - ANSWER D. Ignoring complaints
By using the categories of ____________ and _____________, you can determine the Root Cause
Analysis of an issue.
A. Severity, probability
B. Frequency, rarity
C. Severity, practicality
D. Frequency, probability - ANSWER A. Severity, probability
______________________ is the framework that defines a business and provides the structure for
developing a business plan and/or strategy.
A. Root cause analysis
B. Scope of service
C. CQI
D. TQM - ANSWER B. Scope of service
The scope of services define all of the following EXCEPT
A. Mission/vision
B. Services and capabilities
Operations Management Exam
questions and answers.
Certified Radiology Administrator -
Operations Management Exam
questions and answers.
Which of the following does NOT relate to Operations Management?
a. Customer Satisfaction
B. Negotiating
C. Maximizing resources
D. Employee recruitment - ANSWER D. Employee recruitment
One of the best ways to prevent bias and increase the likelihood of accurate responses in customer
satisfaction measurement methods is to:
A. Use multiple formats and vary the timing of any survey methods you're sending out
B. Use the same format and vary the timing of any survey methods you're sending out
C. Use multiple formats and the same timing for any survey methods you're sending out
D. Use the same format and the same timing for any survey methods you're sending out - ANSWER A.
Use multiple formats and vary the timing of any survey methods you're sending out
Total quality management is very ______________________ focused.
A. Staff
B. Customer
C. Radiologist
D. Hospital - ANSWER B. Customer
What does CQI stand for?
A. Customer quality improvement
, Certified Radiology Administrator -
Operations Management Exam
questions and answers.
B. Continuous quality improvement
C. Continuous quality installations
D. Constant quality innovation - ANSWER B. Continuous quality improvement
Which of the following is NOT a skill associated with responding to customer surveys?
A. Responding to customer needs
B. Evaluating opportunities for change
C. Interpreting survey results
D. Ignoring complaints - ANSWER D. Ignoring complaints
By using the categories of ____________ and _____________, you can determine the Root Cause
Analysis of an issue.
A. Severity, probability
B. Frequency, rarity
C. Severity, practicality
D. Frequency, probability - ANSWER A. Severity, probability
______________________ is the framework that defines a business and provides the structure for
developing a business plan and/or strategy.
A. Root cause analysis
B. Scope of service
C. CQI
D. TQM - ANSWER B. Scope of service
The scope of services define all of the following EXCEPT
A. Mission/vision
B. Services and capabilities
