SIX SIGMA BLACK BELT EXAM 8
QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS!!
What is Six Sigma?
It is a strategy to significantly improve customer satisfaction and shareholder value by reducing
variability in every aspect of your business.
Why use Six Sigma?
It enhances the ability to deliver customer satisfaction and cost improvement results faster within
months from the start and sustain rates of improvement.
Six Sigma Breakdown
Three Sigma (historical standard) is 93.32% perfection
Four Sigma (current standard) is 99.38% perfection equating to 6000 defects per million
opportunities
Six Sigma (future standard) is 99.9997% perfection equating to 3.4 errors per million of
transactional opportunities
What is the relationship between sigma level, cost, cycle time, and customer satisfaction?
As the sigma level increases, cost and cycle time decreases while customer satisfaction increases.
Potential Quality
The known maximum possible value added per unit of input.
Actual Quality
The current value added per unit of input.
Waste
The different between potential and actual quality.
Cost of Poor Quality (COPQ)
,Percentage of revenue spent fixing problems - includes any cost that would not be expended if
quality were perfect.
Pyzdek's Law
Most of what you know is wrong.
What are the three (3) goals of change?
1. Change the way people in the organization think
2. Change the norms
3. Change the organization's systems or processes
What are Kotter's eight (8) required steps to achieve organizational transformation?
1. Establish a sense of urgency
2. Form a powerful guiding coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Plan for and create short-term wins
7. Consolidate improvements and produce more change
8. Institutionalize new approaches
What activities and systems are required to successfully implement Six Sigma?
1. Leadership
2. Infrastructure
3. Communication and awareness
4. Stakeholder feedback systems
5. Process feedback systems
6. Project selection
7. Project deployment
Six Sigma can best be defined as:
A. A management methodology that uses only statistical tools to improve the customer
, experience.
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
C. A management methodology that is primarily focused on achieving financial results.
D. A customer-focused problem solving methodology used exclusively within the
manufacturing sector
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
Which Role is not traditionally performed by a Green Belt?
A. Data Gathering
B. Analysis
C. Lead Small Projects
D. Coach and mentor other Six Sigma Practitioners
D. Coach and mentor other Six Sigma Practitioners
A Process is operating at Six Sigma:
A. We can expect 3.2 defects per million opportunities
B. It has a yield of 99.997%
C. We can expect 3.4 defects per million opportunities
D. It has a yield of 99.9967%
QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS!!
What is Six Sigma?
It is a strategy to significantly improve customer satisfaction and shareholder value by reducing
variability in every aspect of your business.
Why use Six Sigma?
It enhances the ability to deliver customer satisfaction and cost improvement results faster within
months from the start and sustain rates of improvement.
Six Sigma Breakdown
Three Sigma (historical standard) is 93.32% perfection
Four Sigma (current standard) is 99.38% perfection equating to 6000 defects per million
opportunities
Six Sigma (future standard) is 99.9997% perfection equating to 3.4 errors per million of
transactional opportunities
What is the relationship between sigma level, cost, cycle time, and customer satisfaction?
As the sigma level increases, cost and cycle time decreases while customer satisfaction increases.
Potential Quality
The known maximum possible value added per unit of input.
Actual Quality
The current value added per unit of input.
Waste
The different between potential and actual quality.
Cost of Poor Quality (COPQ)
,Percentage of revenue spent fixing problems - includes any cost that would not be expended if
quality were perfect.
Pyzdek's Law
Most of what you know is wrong.
What are the three (3) goals of change?
1. Change the way people in the organization think
2. Change the norms
3. Change the organization's systems or processes
What are Kotter's eight (8) required steps to achieve organizational transformation?
1. Establish a sense of urgency
2. Form a powerful guiding coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Plan for and create short-term wins
7. Consolidate improvements and produce more change
8. Institutionalize new approaches
What activities and systems are required to successfully implement Six Sigma?
1. Leadership
2. Infrastructure
3. Communication and awareness
4. Stakeholder feedback systems
5. Process feedback systems
6. Project selection
7. Project deployment
Six Sigma can best be defined as:
A. A management methodology that uses only statistical tools to improve the customer
, experience.
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
C. A management methodology that is primarily focused on achieving financial results.
D. A customer-focused problem solving methodology used exclusively within the
manufacturing sector
B. A customer-focused problem solving methodology that uses powerful statistical tools to
reduce variation and improve processes.
Which Role is not traditionally performed by a Green Belt?
A. Data Gathering
B. Analysis
C. Lead Small Projects
D. Coach and mentor other Six Sigma Practitioners
D. Coach and mentor other Six Sigma Practitioners
A Process is operating at Six Sigma:
A. We can expect 3.2 defects per million opportunities
B. It has a yield of 99.997%
C. We can expect 3.4 defects per million opportunities
D. It has a yield of 99.9967%
