SIX SIGMA BLACK BELT EXAM 5
QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS!!
What's Contained on the Charter?
Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder
Approval, Schedule
What are the Three Pillars of PE?
Lean, DMAIIC, DMADV
What is used to set Specification Limits?
Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart?
Activity Flowchart: displays complexity & decision points in a process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome
or deliverables from each phase.
Define: Business case/problem to be addressed and how, Measure: Establish a baseline, Analyze:
Identify root cause and confirm with data, Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation?
Marketing strategy that divides broad target market into subsets that have common needs and
priorities.
What's the difference between proactive and reactive VOC?
Reactive: Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
,CTQ's are derived from what?
Customer specifications/requirements used to create a CTQ tree to translate broad requirements
into specific requirements.
VOC.
What's a Stakeholder's Analysis?
Identification of individuals/groups that affect or are affected by a proposed action, and sorting
them according to their impact on the action and the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map?
A SIPOC is high level process map which takes suppliers, inputs, outputs, and customers into
account. A Process Flow Map is detailed flow diagram of the process that drills further detail.
What's an Affinity Diagram?
A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them
into groups based on their natural relationships. Often used to group ideas generated by
brainstorming.
What do Lean Principles focus on?
Eliminating waste
Why do we need a Charter?
Clarify expectations of team, Keep team aligned with organization, Keep team within scope-
"scope creep", Gives authorization to work on project
What's the Kano Model?
Method of obtaining VOC. It charts customer satisfaction vs presence of a characteristic or other
item.
What's the filter for evaluating proper Process Excellence project?
OO'SMART (owned by you, output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma?
, Methodology used to attack process variability in order to eliminate defects. Ruthless/relentless
identification and elimination of sources of variation for positive business impact.
What are the objectives during the Define Phase?
Develop the business case, scope, and charter
How do I calculate Sigma?
Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process?
Fishbone diagram (cause and effect, Ishikawa)
What are considered Funneling Tools for X's up front?
Fishbone diagram (cause and effect, Ishikawa)
What are the 6 Sources of Variation?
1. Within Unit- Different measurements at different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you?
Cp/Cpk: Process Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk?
Cp: measures potential process capability against specification
(short-term)
Pp: measures potential process performance against specification (long-term)
QUESTIONS WITH 100% VERIFIED
CORRECT ANSWERS!!
What's Contained on the Charter?
Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder
Approval, Schedule
What are the Three Pillars of PE?
Lean, DMAIIC, DMADV
What is used to set Specification Limits?
Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart?
Activity Flowchart: displays complexity & decision points in a process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome
or deliverables from each phase.
Define: Business case/problem to be addressed and how, Measure: Establish a baseline, Analyze:
Identify root cause and confirm with data, Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation?
Marketing strategy that divides broad target market into subsets that have common needs and
priorities.
What's the difference between proactive and reactive VOC?
Reactive: Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
,CTQ's are derived from what?
Customer specifications/requirements used to create a CTQ tree to translate broad requirements
into specific requirements.
VOC.
What's a Stakeholder's Analysis?
Identification of individuals/groups that affect or are affected by a proposed action, and sorting
them according to their impact on the action and the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map?
A SIPOC is high level process map which takes suppliers, inputs, outputs, and customers into
account. A Process Flow Map is detailed flow diagram of the process that drills further detail.
What's an Affinity Diagram?
A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them
into groups based on their natural relationships. Often used to group ideas generated by
brainstorming.
What do Lean Principles focus on?
Eliminating waste
Why do we need a Charter?
Clarify expectations of team, Keep team aligned with organization, Keep team within scope-
"scope creep", Gives authorization to work on project
What's the Kano Model?
Method of obtaining VOC. It charts customer satisfaction vs presence of a characteristic or other
item.
What's the filter for evaluating proper Process Excellence project?
OO'SMART (owned by you, output, specific, measurable, attainable, relevant, time-bound)
What's Six Sigma?
, Methodology used to attack process variability in order to eliminate defects. Ruthless/relentless
identification and elimination of sources of variation for positive business impact.
What are the objectives during the Define Phase?
Develop the business case, scope, and charter
How do I calculate Sigma?
Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process?
Fishbone diagram (cause and effect, Ishikawa)
What are considered Funneling Tools for X's up front?
Fishbone diagram (cause and effect, Ishikawa)
What are the 6 Sources of Variation?
1. Within Unit- Different measurements at different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you?
Cp/Cpk: Process Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk?
Cp: measures potential process capability against specification
(short-term)
Pp: measures potential process performance against specification (long-term)
