Page 1 of 234
WGU C724 PRE-ASSESSMENT - INFORMATION
SYSTEMS MANAGEMENT PA WITH STUDY GUIDE
ALL 550 QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR
WGU C724 PRE-ASSESSMENT - INFORMATION SYSTEMS MANAGEMENT PA TEST 1
QUESTION: A small company that is growing quickly into a medium-sized company is facing the
challenge of consolidating and storing information received from multiple sources from the
ground up in order to ensure that operations run efficiently. The company needs to hire an
expert who will, in addition to the above, maintain security and apply upgrades as needed.
Which IT professional does the company need to hire in order to address this challenge?
a- Chief technology officer (CTO)
b- Database administrator
c- Computer programmer
d- Web developer - ANSWER-b- database administrator
QUESTION: A university is looking for ways to customize its courses to the unique needs of its
students by creating various levels of hybrid online courses, such as 80% online for one student,
whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
a- achieve operational excellence
b- develop new products and services
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,Page 2 of 234
c- develop strong relationships with suppliers
d- improve decision making - ANSWER-b- develop new products and services
QUESTION: A ride-sharing cab company is looking for ways to generate more business by
attracting more customers, both on the supply (driver) and demand (passenger) side, via a
strategy of tracking their monthly miles and offering "frequent flier" bonuses, just like airline
companies have done.
Which IT management challenge is addressed in this scenario?
a- attain operational efficiency
b- improve decision making
c- promote competitive advantages
d- develop strong relationships with suppliers - ANSWER-c- promote competitive advantages
QUESTION: An automobile manufacturer is considering equipping the engines of its new
models with the capability of detecting early symptoms of an imminent mechanical or electric
failure, automatically transmitting that warning to the dealership from which the customer
purchased the car, and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is technically feasible and
operationally viable.
Who needs to address this challenge of value creation through technology use?
a- database administrator
b- chief information officer
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,Page 3 of 234
c- chief technology officer
d- web administrator - ANSWER-c- chief technology officer
QUESTION: A car dealership has been receiving complaints from its customers about its
inflexible repair system in which customers who drop off their cars the previous evening are not
properly placed in the queue and tend to be placed behind those who drop off their cars the
morning of the scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise customer needs to the
programmers who would then build the code behind the system.
a- security
b- coding
c- project risk
d- user requirements - ANSWER-d- user requirements
What is an example of how information systems support business functions of human resource
departments?
a- an employee processes invoices to be paid using proprietary softwarey
b- an employee verifies a customer's credit status a credit check software
c- an employee processes monthly payroll checks and benefits using open-source software
d- an employee reviews daily inventory using an inventory management software - ANSWER-c-
an employee processes monthly payroll checks and benefits using open-source software
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, Page 4 of 234
QUESTION: There are six major components of a computer-based information system, four of
which are also in the information technology component. Which two components are only
parts of the information system? (Choose 2)
- People
- Hardware
- Software
- Data
- Networks
- Processes - ANSWER-- People
- Processes
QUESTION: A police department at a large metropolitan city implemented an information
system that analyzes historical crime data, including date and locations as well as other
external, environmental, and city-related data. The system then produces daily predictive
reports of the major locations around the city that are likely to require additional police
attention. The police department uses the reports to plan the officers' patrol routes, targeting
the areas that the system predicted to have high likelihood of incidents.
Which type of computer based information system provides a competitive advantage based on
the described scenario?
a- geographic information system (GIS) that helps increase the market share
b- decision support system (DSS) that improves decision making
4
WGU C724 PRE-ASSESSMENT - INFORMATION
SYSTEMS MANAGEMENT PA WITH STUDY GUIDE
ALL 550 QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR
WGU C724 PRE-ASSESSMENT - INFORMATION SYSTEMS MANAGEMENT PA TEST 1
QUESTION: A small company that is growing quickly into a medium-sized company is facing the
challenge of consolidating and storing information received from multiple sources from the
ground up in order to ensure that operations run efficiently. The company needs to hire an
expert who will, in addition to the above, maintain security and apply upgrades as needed.
Which IT professional does the company need to hire in order to address this challenge?
a- Chief technology officer (CTO)
b- Database administrator
c- Computer programmer
d- Web developer - ANSWER-b- database administrator
QUESTION: A university is looking for ways to customize its courses to the unique needs of its
students by creating various levels of hybrid online courses, such as 80% online for one student,
whereas only 30% online for another.
Which IT management challenge is addressed in this scenario?
a- achieve operational excellence
b- develop new products and services
1
,Page 2 of 234
c- develop strong relationships with suppliers
d- improve decision making - ANSWER-b- develop new products and services
QUESTION: A ride-sharing cab company is looking for ways to generate more business by
attracting more customers, both on the supply (driver) and demand (passenger) side, via a
strategy of tracking their monthly miles and offering "frequent flier" bonuses, just like airline
companies have done.
Which IT management challenge is addressed in this scenario?
a- attain operational efficiency
b- improve decision making
c- promote competitive advantages
d- develop strong relationships with suppliers - ANSWER-c- promote competitive advantages
QUESTION: An automobile manufacturer is considering equipping the engines of its new
models with the capability of detecting early symptoms of an imminent mechanical or electric
failure, automatically transmitting that warning to the dealership from which the customer
purchased the car, and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is technically feasible and
operationally viable.
Who needs to address this challenge of value creation through technology use?
a- database administrator
b- chief information officer
2
,Page 3 of 234
c- chief technology officer
d- web administrator - ANSWER-c- chief technology officer
QUESTION: A car dealership has been receiving complaints from its customers about its
inflexible repair system in which customers who drop off their cars the previous evening are not
properly placed in the queue and tend to be placed behind those who drop off their cars the
morning of the scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise customer needs to the
programmers who would then build the code behind the system.
a- security
b- coding
c- project risk
d- user requirements - ANSWER-d- user requirements
What is an example of how information systems support business functions of human resource
departments?
a- an employee processes invoices to be paid using proprietary softwarey
b- an employee verifies a customer's credit status a credit check software
c- an employee processes monthly payroll checks and benefits using open-source software
d- an employee reviews daily inventory using an inventory management software - ANSWER-c-
an employee processes monthly payroll checks and benefits using open-source software
3
, Page 4 of 234
QUESTION: There are six major components of a computer-based information system, four of
which are also in the information technology component. Which two components are only
parts of the information system? (Choose 2)
- People
- Hardware
- Software
- Data
- Networks
- Processes - ANSWER-- People
- Processes
QUESTION: A police department at a large metropolitan city implemented an information
system that analyzes historical crime data, including date and locations as well as other
external, environmental, and city-related data. The system then produces daily predictive
reports of the major locations around the city that are likely to require additional police
attention. The police department uses the reports to plan the officers' patrol routes, targeting
the areas that the system predicted to have high likelihood of incidents.
Which type of computer based information system provides a competitive advantage based on
the described scenario?
a- geographic information system (GIS) that helps increase the market share
b- decision support system (DSS) that improves decision making
4
