MGT 100- Quiz 1 UPDATED Exam
Questions and CORRECT Answers
Communication: - CORRECT ANSWER - the exchange of information through a
common system of symbols, signs, or behavior
Organizational communication: - CORRECT ANSWER - study of communications within
the organization
communication apprehension - CORRECT ANSWER - an individuals level of fear or
anxiety with either real or anticipated communication with another person of persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - CORRECT ANSWER - Between two parties
Within teams
During meetings
When giving presentation
One way communication: - CORRECT ANSWER - the manager sends a message (verbal
or written) and it is received by employees
No way for the manager to know if the information was received correctly because no way for
employees to ask questions
Two way communication: - CORRECT ANSWER - the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by the manager
whether or not the message was understood
The communication process (shannon-weaver model of communication) - CORRECT
ANSWER - sender, encoding, channel, decoding, receiver
,Sender - CORRECT ANSWER - the person that initiates transition of information
Encoding - CORRECT ANSWER - the transformation of the message into a signal, which
is sent over the communication channel from the sender to the receiver
channel - CORRECT ANSWER - the medium that transmits the message
decoding - CORRECT ANSWER - receives and decodes the message sent through the
selected channel or channels by translating what is seen and heard into an understanding of the
message
Not a perfect process because there is noise in the communication process that affects the
decoding process
noise - CORRECT ANSWER - any communication barrier that may affect how a person
interprets a message
Reciever - CORRECT ANSWER - the person(s) who receive the message
feedback loop - CORRECT ANSWER - enables the success or failure of the messaging to
be assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - CORRECT ANSWER - jargon. and trigger words
Jargon - CORRECT ANSWER - vocabulary particular to trade, profession, or group
trigger words - CORRECT ANSWER - communication freezers or phrases and words that
result in communication breakdowns
, active. listening - CORRECT ANSWER - 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
active listening guidelines - CORRECT ANSWER - Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - CORRECT ANSWER - the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range, volume, or
articulation), gesture, facial expressions, posture
globalization - CORRECT ANSWER - a process of interaction and integration driven by
international trade and investment aided by information technology
The triangle (base to tip) - CORRECT ANSWER - Understanding business in the global
economy
Questions and CORRECT Answers
Communication: - CORRECT ANSWER - the exchange of information through a
common system of symbols, signs, or behavior
Organizational communication: - CORRECT ANSWER - study of communications within
the organization
communication apprehension - CORRECT ANSWER - an individuals level of fear or
anxiety with either real or anticipated communication with another person of persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - CORRECT ANSWER - Between two parties
Within teams
During meetings
When giving presentation
One way communication: - CORRECT ANSWER - the manager sends a message (verbal
or written) and it is received by employees
No way for the manager to know if the information was received correctly because no way for
employees to ask questions
Two way communication: - CORRECT ANSWER - the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by the manager
whether or not the message was understood
The communication process (shannon-weaver model of communication) - CORRECT
ANSWER - sender, encoding, channel, decoding, receiver
,Sender - CORRECT ANSWER - the person that initiates transition of information
Encoding - CORRECT ANSWER - the transformation of the message into a signal, which
is sent over the communication channel from the sender to the receiver
channel - CORRECT ANSWER - the medium that transmits the message
decoding - CORRECT ANSWER - receives and decodes the message sent through the
selected channel or channels by translating what is seen and heard into an understanding of the
message
Not a perfect process because there is noise in the communication process that affects the
decoding process
noise - CORRECT ANSWER - any communication barrier that may affect how a person
interprets a message
Reciever - CORRECT ANSWER - the person(s) who receive the message
feedback loop - CORRECT ANSWER - enables the success or failure of the messaging to
be assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - CORRECT ANSWER - jargon. and trigger words
Jargon - CORRECT ANSWER - vocabulary particular to trade, profession, or group
trigger words - CORRECT ANSWER - communication freezers or phrases and words that
result in communication breakdowns
, active. listening - CORRECT ANSWER - 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
active listening guidelines - CORRECT ANSWER - Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - CORRECT ANSWER - the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range, volume, or
articulation), gesture, facial expressions, posture
globalization - CORRECT ANSWER - a process of interaction and integration driven by
international trade and investment aided by information technology
The triangle (base to tip) - CORRECT ANSWER - Understanding business in the global
economy
