MGT 100- Quiz 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
The Communication Process - CORRECT ANSWER - 1. Sender- The person that initiates
transition of information
2. Encode- Transformation of the message into a signal sent over the communication channel
from the sender to the receiver
3. Channel- The medium that transmits the message
4. Decoding- Recipient is interpreting what you said
5. Receiver- The person or persons who receive the message
Jargon - CORRECT ANSWER - Language that is unique and specific to a specific
language or field of study; word or phrase that is specific to a selection, culture, or industry of
people with a level of expertise would be able to understand.
Trigger Words - CORRECT ANSWER - Communication freezers or phrases and words
that result in communication breakdown
Email Communications - CORRECT ANSWER - 1. Salutation
2. Honorific
3. Name
4. Meaningless Nicety
5. Reminder of how they know you
6. Reason for your email
7/8. Reference the syllabus
9. Polite restatement of your request
10. Sign off
11. Follow up
, Communication Apprehension - CORRECT ANSWER - An individual's level of fear or
anxiety with either real or anticipated communication with another person or persons; Judgement
from the audience, and self-image
What managers do - CORRECT ANSWER - - Know your customers
- Know your products and services
- Know your company and its processes
- Prepare your business plan
- Monitor and Control
- Decide and Act
- Inform
- Manage people
- Manage relationships with organization's owners/shareholders
- Focus on the future
The Management Process - CORRECT ANSWER - 1. Planning
2. Organizing
3. Leading
4. Controlling
Hawthorne Effect - CORRECT ANSWER - Refers to positive responses in attitudes and
performance by employees when observers pay attention
WORKERS WANT ATTENTION!
Theory X leaders - CORRECT ANSWER - Pessimists assume that people are basically
lazy, don't like to work, and avoid responsibility
Theory Y Leaders - CORRECT ANSWER - YES!
Optimists assume that people are internally motivated, like to work and will accept responsibility
Exam Questions and CORRECT Answers
The Communication Process - CORRECT ANSWER - 1. Sender- The person that initiates
transition of information
2. Encode- Transformation of the message into a signal sent over the communication channel
from the sender to the receiver
3. Channel- The medium that transmits the message
4. Decoding- Recipient is interpreting what you said
5. Receiver- The person or persons who receive the message
Jargon - CORRECT ANSWER - Language that is unique and specific to a specific
language or field of study; word or phrase that is specific to a selection, culture, or industry of
people with a level of expertise would be able to understand.
Trigger Words - CORRECT ANSWER - Communication freezers or phrases and words
that result in communication breakdown
Email Communications - CORRECT ANSWER - 1. Salutation
2. Honorific
3. Name
4. Meaningless Nicety
5. Reminder of how they know you
6. Reason for your email
7/8. Reference the syllabus
9. Polite restatement of your request
10. Sign off
11. Follow up
, Communication Apprehension - CORRECT ANSWER - An individual's level of fear or
anxiety with either real or anticipated communication with another person or persons; Judgement
from the audience, and self-image
What managers do - CORRECT ANSWER - - Know your customers
- Know your products and services
- Know your company and its processes
- Prepare your business plan
- Monitor and Control
- Decide and Act
- Inform
- Manage people
- Manage relationships with organization's owners/shareholders
- Focus on the future
The Management Process - CORRECT ANSWER - 1. Planning
2. Organizing
3. Leading
4. Controlling
Hawthorne Effect - CORRECT ANSWER - Refers to positive responses in attitudes and
performance by employees when observers pay attention
WORKERS WANT ATTENTION!
Theory X leaders - CORRECT ANSWER - Pessimists assume that people are basically
lazy, don't like to work, and avoid responsibility
Theory Y Leaders - CORRECT ANSWER - YES!
Optimists assume that people are internally motivated, like to work and will accept responsibility
