Cherry & Jacob 7e: Chapter 19
Questions With Correct Answers
Chapter b19: bEffective bCommunication band bConflict bResolution
Cherry b& bJacob: bContemporary bNursing: bIssues, bTrends, band bManagement, b7th
bEdition
MULTIPLE bCHOICE b- bcorrect banswers✔✔
1. bA bnurse bis blistening bto ba bpatient's bapical bheart brate. bThe bpatient basks, b"Is
beverything bokay?" bThe bnurse bsays bnothing band bshrugs bher bshoulders. bThe bnurse
bis bdemonstrating:
a. bopen bcommunication.
b. bfiltration.
c. bblocking.
d. bfalse bassurance. b- bcorrect banswers✔✔ANS: bC
Blocking boccurs bwhen bthe bnurse bresponds bwith bnoncommittal bor bgeneralized
banswers.
DIF: bComprehension bREF: bp. b335
2. bA bteenage bpatient bis busing bearphones bto blisten bto bhard brock bmusic band bis
bmaking bgestures bin brhythm bto bthe bmusic. bThe bnurse bassesses bthe bamount bof
burine boutput bin bthe bFoley bcatheter band bleaves bthe broom. bWhat bcommunication
btechnique bis bdemonstrated bin bboth bof bthese bsituations?
a. bBlocking
b. bFiltration
c. bEmpathy
d. bFalse bassurance b- bcorrect banswers✔✔ANS: bB
Filtration bis bthe bunconscious bexclusion bof bextraneous bstimuli bin bcommunication.
DIF: bComprehension bREF: bp. b331
3. bIn btoday's bworld bof bfast, beffective bcommunication, bwhat bis bthe bmost bcommonly
bused bmeans bof bsocietal bcommunication?
a. bFacial bexpression
, b. bSpoken bword
c. bWritten bmessages
d. bElectronic bmessaging b- bcorrect banswers✔✔ANS: bB
Verbal bcommunication, bwhich binvolves btalking band blistening, bis bthe bmost bcommon
bform bof binterpersonal bcommunication. bAn bimportant bclue bto bverbal bcommunication
bis bthe btone bor binflection bwith bwhich bwords bare bspoken band bthe bgeneral battitude
bused bwhen bspeaking.
DIF: bKnowledge bREF: bp. b331
4. bWhich bstatement baccurately bdescribes bcommunication?
a. bThe bcomponents bof bcommunication bare bmutually bexclusive.
b. bCommunication bis blinear.
c. bCommunication binvolves bonly bthe bsender band bthe breceiver; beverything belse bis
bsuperficial.
d. bWhen bthe breceiver bbecomes bthe bsender, bthe bsubcomponent bof bcommunication
bthat bis bin buse bis bfeedback. b- bcorrect banswers✔✔ANS: bD
Communication bis ba bprocess bthat brequires bcertain bcomponents, bincluding ba
bsender, ba breceiver, band ba bmessage. bEffective bcommunication bis ba bdynamic
bprocess: bWith ba bresponse b(feedback), bthe bsender bbecomes bthe breceiver, bthe
breceiver bbecomes bthe bsender, band bthe bmessage bchanges.
DIF: bComprehension bREF: bp. b330, bFigure b19-1
5. bA blicensed bpractical bnurse b(LPN) bhas bbeen bpracticing bfor b25 byears bon ba bunit
bwhere ba bnewly bgraduated bRN bwith ba bbachelor's bdegree bis bhired. bBefore bthe bRN
barrives bon bthe bunit, bthe bLPN bis bheard bsaying, b"She'll btry bto btell beveryone bwhat bto
bdo bbecause bshe bmakes bmore bmoney. bShe'll bsit bat bthe bdesk band blet bus bdo ball
bthe bwork." bThis bis ban bexample bof ba(n):
a. binterpretation.
b. bcontext.
c. bprecipitating bevent.
d. bpreconceived bidea. b- bcorrect banswers✔✔ANS: bD
Preconceived bideas bare bconceptions, bopinions, bor bthoughts bthat bthe breceiver bhas
bdeveloped bbefore bhaving ban bencounter. bSuch bideas bcan bdramatically baffect bthe
breceiver's bacceptance band bunderstanding bof bthe bmessage.
DIF: bApplication bREF: bp. b330
6. bA bnew bmother bis bexperiencing bpain bafter bdelivering ban binfant bwith bDown
bsyndrome. bThe bstaff bnurse bstates, b"I bdon't bthink bshe bis breally bhurting. bLet bthe
bnext bshift bgive bthe bpain bmedication." bThe bteam bleader bnotices bthe bstaff bnurse
blooks bagitated band banxious band basks babout bany bconcerns bin bproviding bcare bto
bthis bnew bmom. bThe bstaff bnurse badmits bhaving ba bstillborn binfant bwith bDown
bsyndrome. bThis bis ban bexample bof bwhich bcomponent bof bcommunication?
a. bPersonal bperception
Questions With Correct Answers
Chapter b19: bEffective bCommunication band bConflict bResolution
Cherry b& bJacob: bContemporary bNursing: bIssues, bTrends, band bManagement, b7th
bEdition
MULTIPLE bCHOICE b- bcorrect banswers✔✔
1. bA bnurse bis blistening bto ba bpatient's bapical bheart brate. bThe bpatient basks, b"Is
beverything bokay?" bThe bnurse bsays bnothing band bshrugs bher bshoulders. bThe bnurse
bis bdemonstrating:
a. bopen bcommunication.
b. bfiltration.
c. bblocking.
d. bfalse bassurance. b- bcorrect banswers✔✔ANS: bC
Blocking boccurs bwhen bthe bnurse bresponds bwith bnoncommittal bor bgeneralized
banswers.
DIF: bComprehension bREF: bp. b335
2. bA bteenage bpatient bis busing bearphones bto blisten bto bhard brock bmusic band bis
bmaking bgestures bin brhythm bto bthe bmusic. bThe bnurse bassesses bthe bamount bof
burine boutput bin bthe bFoley bcatheter band bleaves bthe broom. bWhat bcommunication
btechnique bis bdemonstrated bin bboth bof bthese bsituations?
a. bBlocking
b. bFiltration
c. bEmpathy
d. bFalse bassurance b- bcorrect banswers✔✔ANS: bB
Filtration bis bthe bunconscious bexclusion bof bextraneous bstimuli bin bcommunication.
DIF: bComprehension bREF: bp. b331
3. bIn btoday's bworld bof bfast, beffective bcommunication, bwhat bis bthe bmost bcommonly
bused bmeans bof bsocietal bcommunication?
a. bFacial bexpression
, b. bSpoken bword
c. bWritten bmessages
d. bElectronic bmessaging b- bcorrect banswers✔✔ANS: bB
Verbal bcommunication, bwhich binvolves btalking band blistening, bis bthe bmost bcommon
bform bof binterpersonal bcommunication. bAn bimportant bclue bto bverbal bcommunication
bis bthe btone bor binflection bwith bwhich bwords bare bspoken band bthe bgeneral battitude
bused bwhen bspeaking.
DIF: bKnowledge bREF: bp. b331
4. bWhich bstatement baccurately bdescribes bcommunication?
a. bThe bcomponents bof bcommunication bare bmutually bexclusive.
b. bCommunication bis blinear.
c. bCommunication binvolves bonly bthe bsender band bthe breceiver; beverything belse bis
bsuperficial.
d. bWhen bthe breceiver bbecomes bthe bsender, bthe bsubcomponent bof bcommunication
bthat bis bin buse bis bfeedback. b- bcorrect banswers✔✔ANS: bD
Communication bis ba bprocess bthat brequires bcertain bcomponents, bincluding ba
bsender, ba breceiver, band ba bmessage. bEffective bcommunication bis ba bdynamic
bprocess: bWith ba bresponse b(feedback), bthe bsender bbecomes bthe breceiver, bthe
breceiver bbecomes bthe bsender, band bthe bmessage bchanges.
DIF: bComprehension bREF: bp. b330, bFigure b19-1
5. bA blicensed bpractical bnurse b(LPN) bhas bbeen bpracticing bfor b25 byears bon ba bunit
bwhere ba bnewly bgraduated bRN bwith ba bbachelor's bdegree bis bhired. bBefore bthe bRN
barrives bon bthe bunit, bthe bLPN bis bheard bsaying, b"She'll btry bto btell beveryone bwhat bto
bdo bbecause bshe bmakes bmore bmoney. bShe'll bsit bat bthe bdesk band blet bus bdo ball
bthe bwork." bThis bis ban bexample bof ba(n):
a. binterpretation.
b. bcontext.
c. bprecipitating bevent.
d. bpreconceived bidea. b- bcorrect banswers✔✔ANS: bD
Preconceived bideas bare bconceptions, bopinions, bor bthoughts bthat bthe breceiver bhas
bdeveloped bbefore bhaving ban bencounter. bSuch bideas bcan bdramatically baffect bthe
breceiver's bacceptance band bunderstanding bof bthe bmessage.
DIF: bApplication bREF: bp. b330
6. bA bnew bmother bis bexperiencing bpain bafter bdelivering ban binfant bwith bDown
bsyndrome. bThe bstaff bnurse bstates, b"I bdon't bthink bshe bis breally bhurting. bLet bthe
bnext bshift bgive bthe bpain bmedication." bThe bteam bleader bnotices bthe bstaff bnurse
blooks bagitated band banxious band basks babout bany bconcerns bin bproviding bcare bto
bthis bnew bmom. bThe bstaff bnurse badmits bhaving ba bstillborn binfant bwith bDown
bsyndrome. bThis bis ban bexample bof bwhich bcomponent bof bcommunication?
a. bPersonal bperception
