Salesforce Admin Certification
Which schedule type can be defined for
a product? (Choose 2)
Quantity
Revenue
Revenue
Quantity
Forecast
Production
How can a sales user relate an opportu-
nity to a campaign? (Choose 2)
Use the campaign influences related list
Use the campaign influences related list
on the opportunity
on the opportunity
Select the campaign record type when
Select the primary campaign source for
creating the opportunity
the opportunity
Select the primary campaign source for
the opportunity
Use the campaign hierarchy related list
on the opportunity
Universal Containers set the Organiza-
tion-Wide Defaults for accounts to public
read/write. The sales management team
is importing a new set of account records
and needs to limit access to them. Ac-
cess should be restricted to the account
owner and members of a public group.
How can this be accomplished?
Update the organization - wide defaults
Create a sharing rule to grant access to for accounts to private and create a shar-
members of the public group. ing rule for the group.
Manually share each account record
with members of the public group.
Update the organization - wide defaults
for accounts to private and create a shar-
ing rule for the group.
Upgrade the role hierarchy and assign
members of the group to a role at the top
of the hierarchy.
, Salesforce Admin Certification
Universal Containers is capturing a per-
centage discount directly on an oppor-
tunity record. Sales management needs
to include the discounted opportunity
amount in pipeline reports. How can the
system administrator make the discount-
ed amount available?
Create a formula field to calculate the
Create a formula field to calculate the discounted amount
discounted amount.
Create an auto-number field to calculate
the discounted amount.
Create a cross object formula field to
calculate the discounted amount.
Create a roll-up summary field to calcu-
late the discounted amount.
Which setting can a system administra-
tor control in the Salesforce user inter-
face? (Choose 3)
Enable enhanced list views
Enable enhanced list views Enable hover details
Enable hover details Enable spell checker
Enable spell checker
Enable Chatter for specific users
Enable customizable recent items
Sales Managers need to view and report
on sales revenue across an entire com-
pany without having access to a custom
object that tracks personal time-off re-
quest. Which permission should a sys-
tem administrator enable in a custom
profile to meet this requirement in a pri- View All for Opportunities
vate sharing model?
Read for Accounts
View All for Opportunities
View All Data
Read for Opportunities
, Salesforce Admin Certification
Universal Containers has set the organi-
zation-wide default settings for accounts
to private. Amy and bob are on sepa-
rate sales teams, but are assigned to
the same role in the hierarchy. Amy is a
member of the "Sales West" public group
and needs access to all accounts owned
by Bob, a member of the "Sales East"
group. How would an administrator grant Add Amy to Bob's default account team
Amy access to only Bob's accounts?
Add Amy to the "Sales East" public group
Create a sharing rule between the "Sales
West" and "Sales East" public groups
Add Amy to Bob's default account team
Add Amy to the role above Bob in the role
hierarchy
Which record type can be updated when
converting a lead
(Choose 2)
An existing opportunity record
An existing opportunity record An existing account record
An existing custom object record
An existing account record
An existing contact record
A user profile has login hour restrictions
set to Monday through Friday 8am to
5pm. The user logged in at 4:30 pm on
a Tuesday and it is now 5:01 pm. Which
behavior of the application should the
user expect?
The user will be logged out and any un-
saved work in progress will be lost
The user will be able to continue working
and start new sessions
The user will be logged out and any un-
saved work in progress will be saved
The user will be able to continue work-
ing, but will be unable to start any new
, Salesforce Admin Certification
sessions
The user will be logged out and any un-
saved work in progress will be lost
Which functionality is available when
customizing tasks? (Choose 2)
Roll-up summary fields can be created
Record types can be created for tasks
for tasks
Validation rules can be created for tasks
Record types can be created for tasks
Recurring tasks can be assigned to more
than one user
Validation rules can be created for tasks
What can an administrator assign to both Categories
Ideas and Answers?
Status
Categories
Sharing Rules
Workflow Rules
Which statement about formula fields is
true? (Choose 2)
Formula fields are read-only on record
Formula fields are read-only on record
detail pages
detail pages
Formula fields can reference themselves
Formula fields can reference fields on a
in the formula
parent object
Formula fields can reference fields on a
child object
Formula fields can reference fields on a
parent object
Which statement about public groups is
true? (Choose 2)
Public groups can be used when manu-
ally sharing a record
Public groups can be used when manu-
Public groups can be used in sharing
ally sharing a record
rules
Public groups can be used in sharing
rules
Which schedule type can be defined for
a product? (Choose 2)
Quantity
Revenue
Revenue
Quantity
Forecast
Production
How can a sales user relate an opportu-
nity to a campaign? (Choose 2)
Use the campaign influences related list
Use the campaign influences related list
on the opportunity
on the opportunity
Select the campaign record type when
Select the primary campaign source for
creating the opportunity
the opportunity
Select the primary campaign source for
the opportunity
Use the campaign hierarchy related list
on the opportunity
Universal Containers set the Organiza-
tion-Wide Defaults for accounts to public
read/write. The sales management team
is importing a new set of account records
and needs to limit access to them. Ac-
cess should be restricted to the account
owner and members of a public group.
How can this be accomplished?
Update the organization - wide defaults
Create a sharing rule to grant access to for accounts to private and create a shar-
members of the public group. ing rule for the group.
Manually share each account record
with members of the public group.
Update the organization - wide defaults
for accounts to private and create a shar-
ing rule for the group.
Upgrade the role hierarchy and assign
members of the group to a role at the top
of the hierarchy.
, Salesforce Admin Certification
Universal Containers is capturing a per-
centage discount directly on an oppor-
tunity record. Sales management needs
to include the discounted opportunity
amount in pipeline reports. How can the
system administrator make the discount-
ed amount available?
Create a formula field to calculate the
Create a formula field to calculate the discounted amount
discounted amount.
Create an auto-number field to calculate
the discounted amount.
Create a cross object formula field to
calculate the discounted amount.
Create a roll-up summary field to calcu-
late the discounted amount.
Which setting can a system administra-
tor control in the Salesforce user inter-
face? (Choose 3)
Enable enhanced list views
Enable enhanced list views Enable hover details
Enable hover details Enable spell checker
Enable spell checker
Enable Chatter for specific users
Enable customizable recent items
Sales Managers need to view and report
on sales revenue across an entire com-
pany without having access to a custom
object that tracks personal time-off re-
quest. Which permission should a sys-
tem administrator enable in a custom
profile to meet this requirement in a pri- View All for Opportunities
vate sharing model?
Read for Accounts
View All for Opportunities
View All Data
Read for Opportunities
, Salesforce Admin Certification
Universal Containers has set the organi-
zation-wide default settings for accounts
to private. Amy and bob are on sepa-
rate sales teams, but are assigned to
the same role in the hierarchy. Amy is a
member of the "Sales West" public group
and needs access to all accounts owned
by Bob, a member of the "Sales East"
group. How would an administrator grant Add Amy to Bob's default account team
Amy access to only Bob's accounts?
Add Amy to the "Sales East" public group
Create a sharing rule between the "Sales
West" and "Sales East" public groups
Add Amy to Bob's default account team
Add Amy to the role above Bob in the role
hierarchy
Which record type can be updated when
converting a lead
(Choose 2)
An existing opportunity record
An existing opportunity record An existing account record
An existing custom object record
An existing account record
An existing contact record
A user profile has login hour restrictions
set to Monday through Friday 8am to
5pm. The user logged in at 4:30 pm on
a Tuesday and it is now 5:01 pm. Which
behavior of the application should the
user expect?
The user will be logged out and any un-
saved work in progress will be lost
The user will be able to continue working
and start new sessions
The user will be logged out and any un-
saved work in progress will be saved
The user will be able to continue work-
ing, but will be unable to start any new
, Salesforce Admin Certification
sessions
The user will be logged out and any un-
saved work in progress will be lost
Which functionality is available when
customizing tasks? (Choose 2)
Roll-up summary fields can be created
Record types can be created for tasks
for tasks
Validation rules can be created for tasks
Record types can be created for tasks
Recurring tasks can be assigned to more
than one user
Validation rules can be created for tasks
What can an administrator assign to both Categories
Ideas and Answers?
Status
Categories
Sharing Rules
Workflow Rules
Which statement about formula fields is
true? (Choose 2)
Formula fields are read-only on record
Formula fields are read-only on record
detail pages
detail pages
Formula fields can reference themselves
Formula fields can reference fields on a
in the formula
parent object
Formula fields can reference fields on a
child object
Formula fields can reference fields on a
parent object
Which statement about public groups is
true? (Choose 2)
Public groups can be used when manu-
ally sharing a record
Public groups can be used when manu-
Public groups can be used in sharing
ally sharing a record
rules
Public groups can be used in sharing
rules
