1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and your passenger
wants to go to the Bronx. Which of the following bridges is the closest connection from Manhattan to
Bronx? (Map usage is allowed) - Correct Answer Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - Correct Answer Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - Correct Answer Inform the
rider with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which of the following
must the operator do next? - Correct Answer Refer the friend to the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and unloading
passengers. What is the last step on picking up passengers at the bus stop? - Correct Answer Make a
final check to confirm all traffic stops before opening the bus door and signaling students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be done by the bus
operator? - Correct Answer Explain the dangers and refuse the rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan? (Map usage is
allowed) - Correct Answer Ninth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which amount the
following is not a correct way to respond to the situation? - Correct Answer Making very general, pre-
formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and passengers in the
vehicle. What is the most appropriate place to drop off any unruly rider? - Correct Answer Safest
possible or the next stop
wants to go to the Bronx. Which of the following bridges is the closest connection from Manhattan to
Bronx? (Map usage is allowed) - Correct Answer Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - Correct Answer Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - Correct Answer Inform the
rider with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which of the following
must the operator do next? - Correct Answer Refer the friend to the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and unloading
passengers. What is the last step on picking up passengers at the bus stop? - Correct Answer Make a
final check to confirm all traffic stops before opening the bus door and signaling students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be done by the bus
operator? - Correct Answer Explain the dangers and refuse the rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan? (Map usage is
allowed) - Correct Answer Ninth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which amount the
following is not a correct way to respond to the situation? - Correct Answer Making very general, pre-
formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and passengers in the
vehicle. What is the most appropriate place to drop off any unruly rider? - Correct Answer Safest
possible or the next stop
