CHAM STUDY GUIDE UPDATED
ACTUAL Exam Questions and CORRECT
Answers
HCAHPS - CORRECT ANSWER - : Hospital consumers assessment of healthcare
provers and systems (established in 2002 to measure patient satisfaction levels of inpatient
hospital stays)
Patient Rounding - CORRECT ANSWER - post discharge or post appt phone calls, to
follow up real-time on patient satisfaction issues, and to give patients the opportunity to ask
questions, resulting in reduction of readmission rates
Key Words at Key Times - CORRECT ANSWER - using words that explain why we do
what we do in terms that demonstrate how it is important or beneficial for the patient
Lobby Management - CORRECT ANSWER -
AIDET - CORRECT ANSWER - acknowledge, introduce, duration, explanation, thank
you
Consumerism and Satisfaction Surveys - CORRECT ANSWER -
Scripting - CORRECT ANSWER -
Patient engagement/Satisfaction - CORRECT ANSWER -
EMTALA - CORRECT ANSWER - Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic purposes
, pre-admission - CORRECT ANSWER - the process of creating a registration record for
future inpatient service. Commonly known as "pre-admit".
pre-registration - CORRECT ANSWER - the process of creating a registration record for
future outpatient service.
Financial management systems - CORRECT ANSWER - billing and reimbursement
patient care systems - CORRECT ANSWER - lab, radiology and nursing
administrative systems - CORRECT ANSWER - decision support and quality review
patient check-in - CORRECT ANSWER - process where patient checks in to begin their
registration with the facility
first impression - CORRECT ANSWER - a way of classifying or categorizing people at
the first meeting
patient demographic data - CORRECT ANSWER - verify name at address at each visit
insurance data - CORRECT ANSWER - verify and scan at each visit
insurance verification - CORRECT ANSWER - The process of contacting the insurance
carrier and receiving validation of coverage for that patient, deductible status, and co-pay
amount.
patient identity - CORRECT ANSWER - verify name and dob
ACTUAL Exam Questions and CORRECT
Answers
HCAHPS - CORRECT ANSWER - : Hospital consumers assessment of healthcare
provers and systems (established in 2002 to measure patient satisfaction levels of inpatient
hospital stays)
Patient Rounding - CORRECT ANSWER - post discharge or post appt phone calls, to
follow up real-time on patient satisfaction issues, and to give patients the opportunity to ask
questions, resulting in reduction of readmission rates
Key Words at Key Times - CORRECT ANSWER - using words that explain why we do
what we do in terms that demonstrate how it is important or beneficial for the patient
Lobby Management - CORRECT ANSWER -
AIDET - CORRECT ANSWER - acknowledge, introduce, duration, explanation, thank
you
Consumerism and Satisfaction Surveys - CORRECT ANSWER -
Scripting - CORRECT ANSWER -
Patient engagement/Satisfaction - CORRECT ANSWER -
EMTALA - CORRECT ANSWER - Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic purposes
, pre-admission - CORRECT ANSWER - the process of creating a registration record for
future inpatient service. Commonly known as "pre-admit".
pre-registration - CORRECT ANSWER - the process of creating a registration record for
future outpatient service.
Financial management systems - CORRECT ANSWER - billing and reimbursement
patient care systems - CORRECT ANSWER - lab, radiology and nursing
administrative systems - CORRECT ANSWER - decision support and quality review
patient check-in - CORRECT ANSWER - process where patient checks in to begin their
registration with the facility
first impression - CORRECT ANSWER - a way of classifying or categorizing people at
the first meeting
patient demographic data - CORRECT ANSWER - verify name at address at each visit
insurance data - CORRECT ANSWER - verify and scan at each visit
insurance verification - CORRECT ANSWER - The process of contacting the insurance
carrier and receiving validation of coverage for that patient, deductible status, and co-pay
amount.
patient identity - CORRECT ANSWER - verify name and dob
