D351 FUNCTIONS OF HR MANAGEMENT
EXAM WITH CORRECT QUESTIONS AND
ANSWERS 2025
A company's leaders are redefining the company's expectations and
goals. They need to communicate these changes to the rest of the
company.
What should leaders update to communicate the changes? -
CORRECT-ANSWERSMission Statement
What should a business leader maximize to reduce an organization's
internal costs? - CORRECT-ANSWERSEfficiency
Which organizational structural component standardizes jobs? -
CORRECT-ANSWERSFormalization
Which component of organizational structure represents how
policies govern positions? - CORRECT-ANSWERSFormalization
Which type of skill should a human resources (HR) officer have to
increase team collaboration and communication? - CORRECT-
ANSWERSInterpersonal
A human resources (HR) team is remapping job functions and
processes in its department. The team is focused on the use of
resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused
on? - CORRECT-ANSWERSEfficiency
,Which group directly impacts company performance? - CORRECT-
ANSWERSPart-time employees
A company's vice president (VP) of accounting filled a manager
position in the department with an internal analyst. The position
was not posted internally.
Which type of recruiting is this? - CORRECT-ANSWERSTargeted
What is the goal of the recruitment process? - CORRECT-
ANSWERSHiring qualified applicants who fit with the organization's
culture
An applicant who is an introvert is concerned about the expectation
to attend the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? -
CORRECT-ANSWERSPerson-organization
Which consequence for a company comes from selecting the wrong
candidate? - CORRECT-ANSWERSLower productivity
What is the largest recruiting source for companies seeking a varied
talent pool? - CORRECT-ANSWERSLabor markets
Which document from a job analysis identifies the required
applicant qualifications? - CORRECT-ANSWERSJob specification
A Human Resources (HR) department is developing a firefighter
employment test that includes a component to detect deviant
behavior.
,Which kind of validity is this test designed to measure? - CORRECT-
ANSWERSConstruct
A firefighter job analysis identified that firefighters must be able to
do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department
design to determine whether candidates meet these requirements?
- CORRECT-ANSWERSTask simulations
Which type of validity measure identifies employees who will
consistently receive performance ratings that are satisfactory or
above? - CORRECT-ANSWERSCriterion
What is the likely result of a human resources (HR) department
using an online application system? - CORRECT-
ANSWERSApplications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an
interviewer is allowed to ask a candidate for a firefighter position? -
CORRECT-ANSWERSHeight and weight
Which form of technology innovation addresses a labor shortage
and reduces overall company costs long term? - CORRECT-
ANSWERSSelf-checkout kiosks
, Which input focuses on staffing needs for creating organizational
outputs? - CORRECT-ANSWERSPersonnel
Which process is critical for understanding and creating position
descriptions? - CORRECT-ANSWERSJob analysis
An employee tells their manager that they would like to be
considered for a management position in the future.
Which type of support should the employee's organization provide?
- CORRECT-ANSWERSDevelopment
A manager identifies that a customer service representative is
having difficulty getting their average talk time down from six
minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an
immediate improvement? - CORRECT-ANSWERSInitiate a remediation
training program
A chief executive officer (CEO) identified that the following
employee capabilities are required for the future of the
organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - CORRECT-
ANSWERSAnalyze the training needs
EXAM WITH CORRECT QUESTIONS AND
ANSWERS 2025
A company's leaders are redefining the company's expectations and
goals. They need to communicate these changes to the rest of the
company.
What should leaders update to communicate the changes? -
CORRECT-ANSWERSMission Statement
What should a business leader maximize to reduce an organization's
internal costs? - CORRECT-ANSWERSEfficiency
Which organizational structural component standardizes jobs? -
CORRECT-ANSWERSFormalization
Which component of organizational structure represents how
policies govern positions? - CORRECT-ANSWERSFormalization
Which type of skill should a human resources (HR) officer have to
increase team collaboration and communication? - CORRECT-
ANSWERSInterpersonal
A human resources (HR) team is remapping job functions and
processes in its department. The team is focused on the use of
resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused
on? - CORRECT-ANSWERSEfficiency
,Which group directly impacts company performance? - CORRECT-
ANSWERSPart-time employees
A company's vice president (VP) of accounting filled a manager
position in the department with an internal analyst. The position
was not posted internally.
Which type of recruiting is this? - CORRECT-ANSWERSTargeted
What is the goal of the recruitment process? - CORRECT-
ANSWERSHiring qualified applicants who fit with the organization's
culture
An applicant who is an introvert is concerned about the expectation
to attend the company's morale events if hired.
Which fit selection mismatch is the applicant worried about? -
CORRECT-ANSWERSPerson-organization
Which consequence for a company comes from selecting the wrong
candidate? - CORRECT-ANSWERSLower productivity
What is the largest recruiting source for companies seeking a varied
talent pool? - CORRECT-ANSWERSLabor markets
Which document from a job analysis identifies the required
applicant qualifications? - CORRECT-ANSWERSJob specification
A Human Resources (HR) department is developing a firefighter
employment test that includes a component to detect deviant
behavior.
,Which kind of validity is this test designed to measure? - CORRECT-
ANSWERSConstruct
A firefighter job analysis identified that firefighters must be able to
do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department
design to determine whether candidates meet these requirements?
- CORRECT-ANSWERSTask simulations
Which type of validity measure identifies employees who will
consistently receive performance ratings that are satisfactory or
above? - CORRECT-ANSWERSCriterion
What is the likely result of a human resources (HR) department
using an online application system? - CORRECT-
ANSWERSApplications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an
interviewer is allowed to ask a candidate for a firefighter position? -
CORRECT-ANSWERSHeight and weight
Which form of technology innovation addresses a labor shortage
and reduces overall company costs long term? - CORRECT-
ANSWERSSelf-checkout kiosks
, Which input focuses on staffing needs for creating organizational
outputs? - CORRECT-ANSWERSPersonnel
Which process is critical for understanding and creating position
descriptions? - CORRECT-ANSWERSJob analysis
An employee tells their manager that they would like to be
considered for a management position in the future.
Which type of support should the employee's organization provide?
- CORRECT-ANSWERSDevelopment
A manager identifies that a customer service representative is
having difficulty getting their average talk time down from six
minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an
immediate improvement? - CORRECT-ANSWERSInitiate a remediation
training program
A chief executive officer (CEO) identified that the following
employee capabilities are required for the future of the
organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - CORRECT-
ANSWERSAnalyze the training needs
