MTA BUS OPERATOR EXAM FOR NEW
YORK CITY SECTION 2
QUESTUESTIONS AND ANSWERS
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following statements
about bus evacuation is true? - Correct Answers -If time allows, notify the dispatcher
about evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - Correct Answers -Request assistance via bus radio.
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? - Correct Answers -Leaning towards a
rider
8. Which of following describes Bronx Kill? - Correct Answers -It is a bad neighborhood
where a taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following
is end of this road? - Correct Answers -Belt Parkway
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - Correct Answers -the
agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - Correct Answers -Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - Correct Answers -Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be
avoided by the operator? - Correct Answers -Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
YORK CITY SECTION 2
QUESTUESTIONS AND ANSWERS
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following statements
about bus evacuation is true? - Correct Answers -If time allows, notify the dispatcher
about evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - Correct Answers -Request assistance via bus radio.
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? - Correct Answers -Leaning towards a
rider
8. Which of following describes Bronx Kill? - Correct Answers -It is a bad neighborhood
where a taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following
is end of this road? - Correct Answers -Belt Parkway
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - Correct Answers -the
agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - Correct Answers -Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - Correct Answers -Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be
avoided by the operator? - Correct Answers -Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
