MGT 100 (QUIZ 1) EXAM QUESTIONS WITH
VERIFIED ANSWERS
Communication: - ANSWER the exchange of information through a common
system of symbols, signs, or behavior
Organizational communication: - ANSWER study of communications within
the organization
communication apprehension - ANSWER an individuals level of fear or
anxiety with either real or anticipated communication with another person of
persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - ANSWER Between two parties
Within teams
During meetings
When giving presentation
One way communication: - ANSWER the manager sends a message (verbal or
written) and it is received by employees
No way for the manager to know if the information was received correctly
because no way for employees to ask questions
Two way communication: - ANSWER the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by
the manager whether or not the message was understood
The communication process (shannon-weaver model of communication) -
ANSWER sender, encoding, channel, decoding, receiver
Sender - ANSWER the person that initiates transition of information
,Encoding - ANSWER the transformation of the message into a signal, which is
sent over the communication channel from the sender to the receiver
channel - ANSWER the medium that transmits the message
decoding - ANSWER receives and decodes the message sent through the
selected channel or channels by translating what is seen and heard into an
understanding of the message
Not a perfect process because there is noise in the communication process that
affects the decoding process
noise - ANSWER any communication barrier that may affect how a person
interprets a message
Reciever - ANSWER the person(s) who receive the message
feedback loop - ANSWER enables the success or failure of the messaging to be
assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - ANSWER jargon. and trigger words
Jargon - ANSWER vocabulary particular to trade, profession, or group
trigger words - ANSWER communication freezers or phrases and words that
result in communication breakdowns
active. listening - ANSWER 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her
understanding and experiences
active listening guidelines - ANSWER Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
, Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - ANSWER the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range,
volume, or articulation), gesture, facial expressions, posture
globalization - ANSWER a process of interaction and integration driven by
international trade and investment aided by information technology
The triangle (base to tip) - ANSWER Understanding business in the global
economy
Business decision making in the global economy
Who am i in the global economy
Time management: - ANSWER the ability to use one's time effectively or
productively
Time wasters: - ANSWER stress, anxiety, tv, disorganization, depression,
procrastination etc
Priorities: - ANSWER change over time, are influenced by your values and
goals, different person to person
Time management strategy 1 - ANSWER knowing what is important and
priorities, putting those first
Time management strategy (SMART) - ANSWER set goals and make action
plans
SMART: Specific, Measurable, Attainable, Relevant, Time based
Time management strategy 3 - ANSWER develop an action plan
VERIFIED ANSWERS
Communication: - ANSWER the exchange of information through a common
system of symbols, signs, or behavior
Organizational communication: - ANSWER study of communications within
the organization
communication apprehension - ANSWER an individuals level of fear or
anxiety with either real or anticipated communication with another person of
persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - ANSWER Between two parties
Within teams
During meetings
When giving presentation
One way communication: - ANSWER the manager sends a message (verbal or
written) and it is received by employees
No way for the manager to know if the information was received correctly
because no way for employees to ask questions
Two way communication: - ANSWER the manager sends a message to
employees, and allows for questions to be asked, so that feedback is received by
the manager whether or not the message was understood
The communication process (shannon-weaver model of communication) -
ANSWER sender, encoding, channel, decoding, receiver
Sender - ANSWER the person that initiates transition of information
,Encoding - ANSWER the transformation of the message into a signal, which is
sent over the communication channel from the sender to the receiver
channel - ANSWER the medium that transmits the message
decoding - ANSWER receives and decodes the message sent through the
selected channel or channels by translating what is seen and heard into an
understanding of the message
Not a perfect process because there is noise in the communication process that
affects the decoding process
noise - ANSWER any communication barrier that may affect how a person
interprets a message
Reciever - ANSWER the person(s) who receive the message
feedback loop - ANSWER enables the success or failure of the messaging to be
assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - ANSWER jargon. and trigger words
Jargon - ANSWER vocabulary particular to trade, profession, or group
trigger words - ANSWER communication freezers or phrases and words that
result in communication breakdowns
active. listening - ANSWER 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her
understanding and experiences
active listening guidelines - ANSWER Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
, Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - ANSWER the use of visual cues such as body
language, posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range,
volume, or articulation), gesture, facial expressions, posture
globalization - ANSWER a process of interaction and integration driven by
international trade and investment aided by information technology
The triangle (base to tip) - ANSWER Understanding business in the global
economy
Business decision making in the global economy
Who am i in the global economy
Time management: - ANSWER the ability to use one's time effectively or
productively
Time wasters: - ANSWER stress, anxiety, tv, disorganization, depression,
procrastination etc
Priorities: - ANSWER change over time, are influenced by your values and
goals, different person to person
Time management strategy 1 - ANSWER knowing what is important and
priorities, putting those first
Time management strategy (SMART) - ANSWER set goals and make action
plans
SMART: Specific, Measurable, Attainable, Relevant, Time based
Time management strategy 3 - ANSWER develop an action plan
