CPI CERTIFICATION EXAM WITH
CORRECT ANSWERS
2025
4 Behavior Levels- correct answers - 1.
Anxiety 2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - correct answers - Be
Supportive an emphatic non-judgemental attempt to alleviate
anxiety
Staff Attitude and Approach to Defensive - correct answers - directive-
attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - correct answers -
non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - correct answers - therapeutic
rapport decrease in energy regaining of rationality
integrated Experience - correct answers - we can set the tone for
whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - correct answers - area
surrounding your body considered an extension of self. 1 1/2 to 3 feet
(typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - correct answers - non-verbal message
transmitted by motion and body posture. Factors: eye contact, facial
expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - correct answers
- safety less threatening
communicates respect
components of the communication pyramid - correct answers - verbal
communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - correct answers - how we
say what we say three components of paraverbal communication -
correct answers - tone
, volume
cadenc
e
total
voice
control
what is
the
verbal
escalat
ion
continu
um?
-
correct
answer
s - the
kite
1. Ques
tioni
ng
2. Refus
al
3. Relea
se
4. Intim
idati
on
5. Tensi
on-
Redu
ction
what is
questio
ning
-
correct
answer
s-
informa
tion-
seeking
what is an intervention for questioning - correct answers - give a
rational response redirect
what is refusal? - correct answers - non-compliance
what is an intervention for refusal - correct answers -
set limits give options
CORRECT ANSWERS
2025
4 Behavior Levels- correct answers - 1.
Anxiety 2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - correct answers - Be
Supportive an emphatic non-judgemental attempt to alleviate
anxiety
Staff Attitude and Approach to Defensive - correct answers - directive-
attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - correct answers -
non-violent physical crisis intervention
Staff Attitudes for Tension Reduction - correct answers - therapeutic
rapport decrease in energy regaining of rationality
integrated Experience - correct answers - we can set the tone for
whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - correct answers - area
surrounding your body considered an extension of self. 1 1/2 to 3 feet
(typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - correct answers - non-verbal message
transmitted by motion and body posture. Factors: eye contact, facial
expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - correct answers
- safety less threatening
communicates respect
components of the communication pyramid - correct answers - verbal
communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - correct answers - how we
say what we say three components of paraverbal communication -
correct answers - tone
, volume
cadenc
e
total
voice
control
what is
the
verbal
escalat
ion
continu
um?
-
correct
answer
s - the
kite
1. Ques
tioni
ng
2. Refus
al
3. Relea
se
4. Intim
idati
on
5. Tensi
on-
Redu
ction
what is
questio
ning
-
correct
answer
s-
informa
tion-
seeking
what is an intervention for questioning - correct answers - give a
rational response redirect
what is refusal? - correct answers - non-compliance
what is an intervention for refusal - correct answers -
set limits give options
