NE-BC EXAM BRAND NEW QUESTIONS AND ANSWERS
National Labor Relations Board - CORRECT ANSWER✅✅✅enforces procedures whereby employees
may vote for a union and collective bargaining
32 offices
active listening - CORRECT ANSWER✅✅✅empathetic listening in which the listener echoes, restates,
and clarifies. A feature of Rogers' client-centered therapy
reflective communication - CORRECT ANSWER✅✅✅An interactive communication process in which
the receiver uses verbal "mirroring" to restate what the sender has said for optimal clarification by all
parties
Two-way communication - CORRECT ANSWER✅✅✅an interactive form of communication in which
there is an exchange of thoughts, feelings, or both from both parties
sender- receiver feedback loop - CORRECT ANSWER✅✅✅1948 theory by Claude Shannon
encoding, transmitting and decoding
persuasive communication - CORRECT ANSWER✅✅✅Communication advocating a particular side of
an issue and trying to convince the to accept something
assertive communication - CORRECT ANSWER✅✅✅must also have a show of respect
passive communication - CORRECT ANSWER✅✅✅the avoidance of self-expression, or the
accommodation to others' concerns over your own
aggressive communication - CORRECT ANSWER✅✅✅self-serving communication that does not take
a listener's feelings and rights into account
, passive-aggressive communication - CORRECT ANSWER✅✅✅form of communication in which an
individual avoids direct confrontation, but will take steps to manipulate someone by talking behind his
or her back, etc.
Hmong Southeast Asia - CORRECT ANSWER✅✅✅eldest male family member makes the decisions
accordion schedule - CORRECT ANSWER✅✅✅all positions are filled on a daily basis, regardless of
absent calls
matrix format - CORRECT ANSWER✅✅✅managment at the top departments follow with equal
authority
Horizontal format - CORRECT ANSWER✅✅✅less definitive top authority, units are almost
autonomous
Committee Structure - CORRECT ANSWER✅✅✅an organizational structure in which authority and
responsibility are held by a group rather than an individual
Kurt Lewin's Field Theory - CORRECT ANSWER✅✅✅personality is dynamic and constantly changing;
can be divided up into ever-changing "systems" that function in an integrated fashion under optimal
conditions but are diffused when person is under anxiety or tension
Kurt Lewin's force field theory - CORRECT ANSWER✅✅✅state of mind depends on all the influences
on the person at that time. 2 groups of influences which are assisting goal and blocking goal.
Kotter's Eight-Step Plan - CORRECT ANSWER✅✅✅1. Create urgency
2. Form coalition
3. Create new vision
4. Communicate the vision
5. Empower others
6. Reward "wins"
National Labor Relations Board - CORRECT ANSWER✅✅✅enforces procedures whereby employees
may vote for a union and collective bargaining
32 offices
active listening - CORRECT ANSWER✅✅✅empathetic listening in which the listener echoes, restates,
and clarifies. A feature of Rogers' client-centered therapy
reflective communication - CORRECT ANSWER✅✅✅An interactive communication process in which
the receiver uses verbal "mirroring" to restate what the sender has said for optimal clarification by all
parties
Two-way communication - CORRECT ANSWER✅✅✅an interactive form of communication in which
there is an exchange of thoughts, feelings, or both from both parties
sender- receiver feedback loop - CORRECT ANSWER✅✅✅1948 theory by Claude Shannon
encoding, transmitting and decoding
persuasive communication - CORRECT ANSWER✅✅✅Communication advocating a particular side of
an issue and trying to convince the to accept something
assertive communication - CORRECT ANSWER✅✅✅must also have a show of respect
passive communication - CORRECT ANSWER✅✅✅the avoidance of self-expression, or the
accommodation to others' concerns over your own
aggressive communication - CORRECT ANSWER✅✅✅self-serving communication that does not take
a listener's feelings and rights into account
, passive-aggressive communication - CORRECT ANSWER✅✅✅form of communication in which an
individual avoids direct confrontation, but will take steps to manipulate someone by talking behind his
or her back, etc.
Hmong Southeast Asia - CORRECT ANSWER✅✅✅eldest male family member makes the decisions
accordion schedule - CORRECT ANSWER✅✅✅all positions are filled on a daily basis, regardless of
absent calls
matrix format - CORRECT ANSWER✅✅✅managment at the top departments follow with equal
authority
Horizontal format - CORRECT ANSWER✅✅✅less definitive top authority, units are almost
autonomous
Committee Structure - CORRECT ANSWER✅✅✅an organizational structure in which authority and
responsibility are held by a group rather than an individual
Kurt Lewin's Field Theory - CORRECT ANSWER✅✅✅personality is dynamic and constantly changing;
can be divided up into ever-changing "systems" that function in an integrated fashion under optimal
conditions but are diffused when person is under anxiety or tension
Kurt Lewin's force field theory - CORRECT ANSWER✅✅✅state of mind depends on all the influences
on the person at that time. 2 groups of influences which are assisting goal and blocking goal.
Kotter's Eight-Step Plan - CORRECT ANSWER✅✅✅1. Create urgency
2. Form coalition
3. Create new vision
4. Communicate the vision
5. Empower others
6. Reward "wins"
