4 keys - Answers Safety
Courtesy
Empathy
Efficiency
L.A.S.T - Answers Listen
Apologize
Solve
Thank
Effective listening and communication - Answers Active listening
Empathy
Rapport
Influence
Behavioral change
Types of patrol - Answers Walking
Stationary
Mobile
You are responsible for what you text, send, tweet, message and post - Answers
Controlling access
Patrolling access
Following up on reports - Answers
Patrol diligently - Answers Example of ethical behavior
Duties of patrolling - Answers Stay mobile and visible
Be accessible and approachable
Learn patrol area
, Partner with other cast members
Periodically check backstage areas
4 primary approach of patrolling - Answers Observe
Evaluate
Engage
Mitigate- example- bag check
Patrol - Answers To move about an area to provide protection and conduct observation
Elements common to all wdw - Answers Be visible
Know your area
Recognize
Report
Follow up on unsafe conditions - Answers
When on standby you may be - Answers Providing extra security during a system outage or a special
event
Radio transmissions are monitored by - Answers Communication center
10 codes - Answers Action
Signal codes - Answers Reason for action
Call comes in on the 3rd ring answer and say - Answers "Walt Disney security Christian speaking"
Access control - Answers Ability to limit entry into controlled space based on authorization
ICS - Answers Incident command system
Staging area features - Answers Close proximity to the incident
Access to entrance roads
Food
Water
Restrooms
Telephone