BUSINESS AND PROFESSIONAL COMMUNICATION FINAL
EXAM QUESTIONS AND ANSWERS
Credibility, Competence, Caring, Character - CORRECT ANSWER✅✅✅What are the 4 C's?
Trust - CORRECT ANSWER✅✅✅What is the core of all communication?
communication - CORRECT ANSWER✅✅✅Credibility enhances...
Planning, writing, reviewing - CORRECT ANSWER✅✅✅What is the 3x3 writing process?
Audience, information, message - CORRECT ANSWER✅✅✅What is AIM? (Planning: 3 parts)
Tone, style, design - CORRECT ANSWER✅✅✅Writing: 3 parts
Fair and effective, proofread, feedback - CORRECT ANSWER✅✅✅Reviewing: 3 parts
Facts, access, impact, respect - CORRECT ANSWER✅✅✅What does the FAIR test stand for?
YouTube - CORRECT ANSWER✅✅✅What is the #1 social media for U.S adults?
self-awareness, self-management, empathy, relationship management - CORRECT
ANSWER✅✅✅What are the 4 parts of Emotional Intelligence (EQ)
People skills and critical thinking - CORRECT ANSWER✅✅✅What is important for a high EQ
Noise, filters, emotional hijacking - CORRECT ANSWER✅✅✅What are the 3 barriers to shared
meaning?
, Physical, physiological, semantic, psychological - CORRECT ANSWER✅✅✅What are the 4 types of
noise?
Reflect, clarify, summarize, rapport-building, funnel, probing, solution-oriented - CORRECT
ANSWER✅✅✅How do we ask the right questions?
Leading, disguised statements, cross-examination - CORRECT ANSWER✅✅✅What are some aspects
of the wrong questions?
contradicts and gets more attention - CORRECT ANSWER✅✅✅Nonverbal communication
Glorify God, get the log out of your own eye, gently restore, go and be reconciled - CORRECT
ANSWER✅✅✅What are the 4 G's of peacemaking?
1. Observation
2. Feeling
3. Need
4. Request - CORRECT ANSWER✅✅✅What is the nonviolent communication process?
Attack, escape, peacemaking, assisted - CORRECT ANSWER✅✅✅What are the different forms of
peacemaking responses?
Assault, litigation, murder - CORRECT ANSWER✅✅✅What are the attack responses?
Denial, flight, suicide - CORRECT ANSWER✅✅✅What are the escape responses?
Overlook, reconciliation, negotiation - CORRECT ANSWER✅✅✅What are the peacemaking
responses?
Mediation, arbitration, accountability - CORRECT ANSWER✅✅✅What are the assisted responses?
EXAM QUESTIONS AND ANSWERS
Credibility, Competence, Caring, Character - CORRECT ANSWER✅✅✅What are the 4 C's?
Trust - CORRECT ANSWER✅✅✅What is the core of all communication?
communication - CORRECT ANSWER✅✅✅Credibility enhances...
Planning, writing, reviewing - CORRECT ANSWER✅✅✅What is the 3x3 writing process?
Audience, information, message - CORRECT ANSWER✅✅✅What is AIM? (Planning: 3 parts)
Tone, style, design - CORRECT ANSWER✅✅✅Writing: 3 parts
Fair and effective, proofread, feedback - CORRECT ANSWER✅✅✅Reviewing: 3 parts
Facts, access, impact, respect - CORRECT ANSWER✅✅✅What does the FAIR test stand for?
YouTube - CORRECT ANSWER✅✅✅What is the #1 social media for U.S adults?
self-awareness, self-management, empathy, relationship management - CORRECT
ANSWER✅✅✅What are the 4 parts of Emotional Intelligence (EQ)
People skills and critical thinking - CORRECT ANSWER✅✅✅What is important for a high EQ
Noise, filters, emotional hijacking - CORRECT ANSWER✅✅✅What are the 3 barriers to shared
meaning?
, Physical, physiological, semantic, psychological - CORRECT ANSWER✅✅✅What are the 4 types of
noise?
Reflect, clarify, summarize, rapport-building, funnel, probing, solution-oriented - CORRECT
ANSWER✅✅✅How do we ask the right questions?
Leading, disguised statements, cross-examination - CORRECT ANSWER✅✅✅What are some aspects
of the wrong questions?
contradicts and gets more attention - CORRECT ANSWER✅✅✅Nonverbal communication
Glorify God, get the log out of your own eye, gently restore, go and be reconciled - CORRECT
ANSWER✅✅✅What are the 4 G's of peacemaking?
1. Observation
2. Feeling
3. Need
4. Request - CORRECT ANSWER✅✅✅What is the nonviolent communication process?
Attack, escape, peacemaking, assisted - CORRECT ANSWER✅✅✅What are the different forms of
peacemaking responses?
Assault, litigation, murder - CORRECT ANSWER✅✅✅What are the attack responses?
Denial, flight, suicide - CORRECT ANSWER✅✅✅What are the escape responses?
Overlook, reconciliation, negotiation - CORRECT ANSWER✅✅✅What are the peacemaking
responses?
Mediation, arbitration, accountability - CORRECT ANSWER✅✅✅What are the assisted responses?
