BMGT Exam 1 Review (Ch. 3,5,6,7)
questions and answers
Which generation consists of people born in the United States between 1965 and 1980? -
correct answer ✔✔Generation X
Assuming someone is a good listener and nurturing because she is female is an example of
__________. - correct answer ✔✔Gender-role stereotype
According to Donaldson and Scannell's model, which step involves managers going through a
learning process to become conscious of behaviors that make them inept when interacting with
members of diverse groups? - correct answer ✔✔Conscious incompetence
Discriminating against members of the majority group to help underrepresented groups in the
organization is called __________. - correct answer ✔✔Reverse discrimination
According to Donaldson and Scannell's model to describe how managers progress in managing a
diverse workforce, which stage indicates a manager who is unaware of problematic behaviors? -
correct answer ✔✔Unconscious incompetence
According to the Hudson Institute, which of the following is NOT a major issue that demands
the full attention of U.S. business leaders? - correct answer ✔✔Improving the productivity in
the manufacturing sector
The belief that one's own group, culture, country, or customs are superior to those of others is
called _________. - correct answer ✔✔Ethnocentrism
, Through 2020, which population segment is expected to have the fastest growth rate in the
United States? - correct answer ✔✔The Asian and pacific islander population
Robert is the only African-American manager at his level of the organization and is often asked
to act as a spokesperson for the few other African-Americans at lower levels in the organization.
Robert is currently dealing with the challenge known as ________. - correct answer
✔✔Tokenism
Differences such as ethnicity, social class, physical ability, age, and gender describe ________. -
correct answer ✔✔Diversity
According to a report for the U.S. Department of Labor, which demographic issue will be
especially important to managers in the twenty-first century? - correct answer ✔✔Minorities
will make up a larger share of new entrants into the labor force
Wilson Industries fully complies with federal employment discrimination laws, but does not put
in place systems and structures to support real organizational change. Based on the
organizational commitment to multiculturalism continuum, Wilson Industries is best described
as ________. - correct answer ✔✔Responding inadequately
Which of the following is LEAST likely an advantage of a multicultural workforce? - correct
answer ✔✔Improving individual performance
________ is a learning process designed to raise managers' awareness and develop their skills in
managing a diverse workforce. - correct answer ✔✔Diversity training
When working in an organization, many members of ethnic or racial minority groups become
socialized in two cultural groups, a concept known as _________. - correct answer
✔✔Biculturalism
questions and answers
Which generation consists of people born in the United States between 1965 and 1980? -
correct answer ✔✔Generation X
Assuming someone is a good listener and nurturing because she is female is an example of
__________. - correct answer ✔✔Gender-role stereotype
According to Donaldson and Scannell's model, which step involves managers going through a
learning process to become conscious of behaviors that make them inept when interacting with
members of diverse groups? - correct answer ✔✔Conscious incompetence
Discriminating against members of the majority group to help underrepresented groups in the
organization is called __________. - correct answer ✔✔Reverse discrimination
According to Donaldson and Scannell's model to describe how managers progress in managing a
diverse workforce, which stage indicates a manager who is unaware of problematic behaviors? -
correct answer ✔✔Unconscious incompetence
According to the Hudson Institute, which of the following is NOT a major issue that demands
the full attention of U.S. business leaders? - correct answer ✔✔Improving the productivity in
the manufacturing sector
The belief that one's own group, culture, country, or customs are superior to those of others is
called _________. - correct answer ✔✔Ethnocentrism
, Through 2020, which population segment is expected to have the fastest growth rate in the
United States? - correct answer ✔✔The Asian and pacific islander population
Robert is the only African-American manager at his level of the organization and is often asked
to act as a spokesperson for the few other African-Americans at lower levels in the organization.
Robert is currently dealing with the challenge known as ________. - correct answer
✔✔Tokenism
Differences such as ethnicity, social class, physical ability, age, and gender describe ________. -
correct answer ✔✔Diversity
According to a report for the U.S. Department of Labor, which demographic issue will be
especially important to managers in the twenty-first century? - correct answer ✔✔Minorities
will make up a larger share of new entrants into the labor force
Wilson Industries fully complies with federal employment discrimination laws, but does not put
in place systems and structures to support real organizational change. Based on the
organizational commitment to multiculturalism continuum, Wilson Industries is best described
as ________. - correct answer ✔✔Responding inadequately
Which of the following is LEAST likely an advantage of a multicultural workforce? - correct
answer ✔✔Improving individual performance
________ is a learning process designed to raise managers' awareness and develop their skills in
managing a diverse workforce. - correct answer ✔✔Diversity training
When working in an organization, many members of ethnic or racial minority groups become
socialized in two cultural groups, a concept known as _________. - correct answer
✔✔Biculturalism
